Trophy Nissan - Service Center

Upon arrival my service rep. usually meets me as I get out of my car. Visit about the service and regular chit-chat and then he takes all the information needed for the service. Usually we discuss the ser out of my car. Visit about the service and regular chit-chat and then he takes all the information needed for the service. Usually we discuss the service schedule in the manual for any extra service or what I might not want to do this time around. Service rep. usually drives the car straight back to the service area. Usually my wait period is 30-45 minutes for all service, whether I schedule my visit or have to come in without making an appointment. The wait doesn't wear or seem to take long due to the TVs and all the other activity going on in the waiting area. Plenty of food and drink. More

Oil change was handled quickly and efficiently. They advised me of possible recalls that I might not have heard of. The staff was very friendly and accommodating. I will continue to have my servicing advised me of possible recalls that I might not have heard of. The staff was very friendly and accommodating. I will continue to have my servicing done at Trophy Nissan even though it is quite a drive from my Grand Prairie home. More

Randy was very helpful and patient with me. He understood that I was not at the place where I could afford to fix everything with my car, so he helped me pick what was important. I will be coming back to thi that I was not at the place where I could afford to fix everything with my car, so he helped me pick what was important. I will be coming back to this dealership to get the rest of the work done on my car shortly. Thank you More

I always go to Justin when I get my oil changes. I get super fast service, which is so convinient for me because of my work hours. Justin always approches me right when I pull up to the service station, I super fast service, which is so convinient for me because of my work hours. Justin always approches me right when I pull up to the service station, I never have to wait! I also get a detailed report of reccomendations of service I should get to maintain quality of my car on my next visit. Overall service and people makes Trophy Nissan the only place I will go to purchase and service vehicle. Thank You! More

Randy has the best personality I've ever encountered at a dealership. Most times it's a bit intimidating when visiting a car dealership, whether for service or to finance a car, but Randy makes every transac dealership. Most times it's a bit intimidating when visiting a car dealership, whether for service or to finance a car, but Randy makes every transaction a piece of cake. Actually, all my interactions with the staff on 4-16-11 were pleasant; from Randy down to the friendly smiles at the check-in desk, as well as the courtesy drivers. Also, I told Randy that I needed the repairs to my car done by 4pm and they were back at my house to pick me up by 3. I also recieved a complimentary car wash. Wow! What a treat!! My visit on 4-16-11 was actually only my 2nd visit since financing my vehicle, but I will definitely be back! Thanks Trophy Nissan! More

I really liked how quickly I was updated through via email and phone the status of my car. I will definitely refer family and friends to have their vehicles serviced at Trophy Nissan due to the friendly email and phone the status of my car. I will definitely refer family and friends to have their vehicles serviced at Trophy Nissan due to the friendly staff and precise time. I am very happy with the service given to myself and vehicle I sure will return for further services! More

The service is always really good, and they do the work needed. However on several occasions they have not called me when my car was ready to be picked up and i've almost had to go an entire weekend withou needed. However on several occasions they have not called me when my car was ready to be picked up and i've almost had to go an entire weekend without a car because I turned it in for an oil change and didn't get a call back saying it was ready. Other than that I've been extremely happy with the dealership. More

I have bought my last two Muranos from Trophy due to the great sales staff and the service department. I've been doing business with them for the last 20 years and have never had a single incident where I great sales staff and the service department. I've been doing business with them for the last 20 years and have never had a single incident where I left unhappy. When I came by on my last trip, it was to have my Infiniti G35 serviced. Since I've trusted then with my wife's Muranos in the past I trust them to keep my Infiniti on the road as well. I was in and out in less than 30 minutes and they even offered to wash it even though it was just washed. They really go out of their way to make sure you get friendly and timely service without making you feel rushed. More

the service is always very good, but the prices are a the service is always very good, but the prices are a little high. of course, all dealerships are like that, but if prefer to have my car worked on the service is always very good, but the prices are a little high. of course, all dealerships are like that, but if prefer to have my car worked on by someone that is knowledgeable with nissans. i also like the fact that they provide transportation to and from my house while my car is getting serviced. More

I frequently bring my Nissan in to be serviced and I am always treated fantastically, no matter who I deal with. After each 100 point inspection, the service writer goes over it with me to ensure I underst always treated fantastically, no matter who I deal with. After each 100 point inspection, the service writer goes over it with me to ensure I understand the findings. I always leave feeling well taken care of. My only complaint, if I had to list one, is that every time I bring my car in, I tell my handler that my name is spelled wrong and they assure me they will take care of it. My name is still spelled wrong to this day. If it was something that really mattered to me, I would probably fuss about it, but it does not really bother me that much. More