Trophy Nissan - Service Center

They have always been there to help myself and parents with any and every question. They are very caring and like to let us know about certain things wrong with our vehicles or promotions. with any and every question. They are very caring and like to let us know about certain things wrong with our vehicles or promotions. More

My complaint is towards the service and sales department: I went to this dealership based on reviews, television ads, and their online directory had the car I wished to purchase (one that is hard to find I went to this dealership based on reviews, television ads, and their online directory had the car I wished to purchase (one that is hard to find in the metroplex). They called me to schedule an appointment and said on the phone that day that the car was still in stock waiting for purchase. When I arrived I was informed that the car was sold weeks prior and the inventory was not updated. This statement should have been my red flag to leave, but unfortunately, I was desperate for a new car and racking up huge bills in rentals; so I went through with the purchase of an excellent, different vehicle. However, when I purchased the car they added about 5k more of things I specifically requested not to have in the price, but they lied and said they were not included, rushing me out the door. Then when I returned to get the items fixed on the car that were meant to be included in the sale (scratches on the inside and outside of the car that were very noticeable), the whole staff, manager included, acted dumb; so that was a wonderful 3 hour experience on a Saturday arguing to have items removed from the original purchase price and arguing that I had a promised statement for the repairs to be done per our sales agreement. Then, I wanted to get recommended tune ups on the car per requirements of my warranty, and I also had a needed repair on my car that only the dealership could take care of. The repair was a piece of foam for the motor mount. This items was something I could purchase and insert in the mount. However, the sales/service representative explained that the part is purchased in a package, and it must be installed by the technicians otherwise I would void my warranty. The part cost $125, but I understood that some things can not be avoided; so this is not why I rated the service so poorly. The reason I rated the service poorly is because there was a recall on my brakes. My brakes were perfectly fine, and the recall advised to bring in your car if the brake light came on. I loved my brakes. However, per the warranty and recall, I had to replace them. The brake installation included cleaning out the brake fluid, new rotors, etc. Not even one month later, I noticed my brakes were squeaking, loose, and not even close to the excellent performance of the brake I had on the original car. I wrote it off in hopes that it would take time to wear them in. I find out the real reason: they never cleaned the brake fluid; so I had trash running through my brakes. I found this out when I went to Kwik Kar to get my oil changed, a shop I trust because they have always been spot on with my repairs. Furthermore, they found this out without me mentioning my brakes as a problem. Now my free upgraded brakes are not only worse than my previous ones, but they were also not free. Bottom line, this dealership says whatever they want to get you in the door to rob you of money, including lying about items you are purchasing in both the sales and service area. STAY AWAY!! More

I think this was the 5th or 6th time I've been in Trophy Nissan Service Center. One word normally describes their work and quality of customer service: exceptional. I could have gone to multiple Nissan deal Nissan Service Center. One word normally describes their work and quality of customer service: exceptional. I could have gone to multiple Nissan dealerships and I just can't afford to take the chance, I always will be a Trophy Nissan fan for the service. I have had both my front and rear brakes done by then. This last time, Nissan of Mckinney had a better deal by about $30-$40, but Trophy matched it. And then on top of that, offered me a ride home with only a 5 minute waiting period. Now, that's service. I have no negatives thus far with that service crew! Thanks again, Trophy Nissan. More

I want to take this opportunity for me and my wife to thank this dealership for all of their cooperation and smiling faces. It pleases me and my wife to feel we are important to the dealership no matter thank this dealership for all of their cooperation and smiling faces. It pleases me and my wife to feel we are important to the dealership no matter what our reason is for being there. Thank you. More

Danny is great. Very nice and will explain every thing to you so you can understand what needs to be done Thanks Danny for all your hard work you so you can understand what needs to be done Thanks Danny for all your hard work More

Marco was very friendly. He listened to my concern and addressed the concern with proper care. I left my car overnight and expressed that I needed it back by a specific time the following day. Marco mad addressed the concern with proper care. I left my car overnight and expressed that I needed it back by a specific time the following day. Marco made sure the problem was fixed and had my car finished before the time I had to have it back. More

Carl David, as always, provided me with the most exceptional service a customer could want. Whenever I go to Trophy Nissan, I know for a fact that Carl will exceed all my expectations. exceptional service a customer could want. Whenever I go to Trophy Nissan, I know for a fact that Carl will exceed all my expectations. More

He was great. He helped me with all of my conserns my car was well taken care of I will always take my car to trophy nissan was well taken care of I will always take my car to trophy nissan More

Based on my experience with other dealers, I expect to be greeted at my car when I drive up for service, but that was not done upon my arrival. Also, when I got an oil change previously I was informed of greeted at my car when I drive up for service, but that was not done upon my arrival. Also, when I got an oil change previously I was informed of areas of needed service, but was assured that I could wait until the next oil change to take care of these items. However, I did not expect to return to the dealership before my next oil change. With this in mind, I do not feel that these same items should be marked as "declined by customer" because I was there for another unexpected issue. I hope that this does not negatively reflect upon my warranty status, although I was assured by the person who returned my car to me that that would not be the case. I also had to wait more than "a few minutes" to receive my car after my car service was complete. Overall though, I was very satisfied with my service. More

I've always been treated with the most courtesy I've ever experienced by all persons I've dealt with personally or by phone. The repair and service experience at Trophy has been very professional and I have experienced by all persons I've dealt with personally or by phone. The repair and service experience at Trophy has been very professional and I have great confidence in their work. Any questions or problems have been handled promptly and again with courtesy. More