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Trophy Nissan - Service Center

Mesquite, TX

4.5
831 Reviews

831 Reviews of Trophy Nissan - Service Center

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March 06, 2025

Guillermo was very professional and he’s thorough in explaining features on my new Rouge. More

by TNEW1989
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guillermo
Mar 07, 2025 -

Trophy Nissan responded

Thank you for your kind words about Guillermo. We are glad to hear that he was professional and thorough in explaining the features of your new Rogue. Your satisfaction is important to us, and we appreciate your feedback.

March 06, 2025

The service center staff are very nice! However they didn’t change my battery for my key😔 More

by DFOLEY0128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn’t get name
Mar 07, 2025 -

Trophy Nissan responded

Thank you for your feedback. We are glad to hear that you found our service center staff very nice. However, we apologize for not changing the battery for your key. Please reach out to our Service Director, Kevin Shutter, at 855-971-9379 so we can resolve this issue for you.

March 06, 2025

I was promised a new set of flor mats for my AT4 GMC SIERRA 2500HD. And I got xxxxED. More

by MAGARCIA0429
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Enrique
Mar 10, 2025 -

Trophy Nissan responded

We understand your frustration regarding the new set of floor mats for your GMC Sierra. We strive to meet our customers' expectations and apologize for any inconvenience caused. Please reach out to our General Manager, Jennifer Carroll, at 682-777-4196 for assistance with this matter.

March 05, 2025

I had the best experience at Nissan today. My customer service was excellent to the T even more than I expected, and even the turnaround time for my car to be done was even faster than I ant More

by stanleyb78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
Mar 06, 2025 -

Trophy Nissan responded

Thank you for sharing your wonderful experience with us! We are thrilled to hear that our customer service exceeded your expectations and that the turnaround time for your car was faster than anticipated. Your satisfaction is our priority, and we look forward to serving you again in the future.

March 05, 2025

Un excelente servicio al cliente. Jose fue muy amable al recibir y entregar mi camioneta More

by ariasfabif85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Garcia
Mar 06, 2025 -

Trophy Nissan responded

Gracias por sus amables palabras sobre nuestro servicio al cliente. Nos alegra saber que José fue muy amable al recibir y entregar su camión. Su satisfacción es nuestra prioridad y esperamos poder servirle nuevamente en el futuro.

March 05, 2025

Friendly staff; fast, fair service. We have used Trophy for ten plus years. Makes car service a pleasure! More

by SKIRK98724
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
Mar 06, 2025 -

Trophy Nissan responded

Thank you for your kind words! We truly appreciate your loyalty over the past ten years. It's wonderful to hear that our friendly staff and fast, fair service have made your car service a pleasure. We look forward to continuing to serve you in the future!

March 05, 2025

Excellent customer service and satisfaction always at this dealership! Great commitment to customer service! Always a great experience to visit with this dealership! Their service advisors are very knowl More

by SLCATHEY56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antaeus Coleman
Mar 06, 2025 -

Trophy Nissan responded

Thank you for your kind words about our dealership! We are thrilled to hear that you consistently have a great experience with us and that our service advisors have made a positive impression. Your satisfaction is our top priority, and we look forward to serving you again in the future!

March 05, 2025

Service manager was very unprofessional during my visit. She was loud and talking to the service men as if they were children. She should be in a classroom if she wants to talk to children. We, as customers More

by CWYNNE55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Does not matter, just know what I said is not right.
Mar 06, 2025 -

Trophy Nissan responded

We appreciate your feedback regarding your recent visit. We sincerely apologize for the unprofessional behavior you experienced. This is not the standard we strive for, and we understand how important it is for our customers and employees to feel respected and valued. We will address this matter internally to ensure it does not happen again. If you would like to discuss this further, please reach out to our Service Director, Kevin Shutter, at 855-971-9379.

March 04, 2025

I have enjoyed the pleasure of being being a customer for trophy Nissan and I've always been helped by everybody in service and in sales Jennifer Carroll is always help me through all that if there's any tro More

by D.POWELL70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
Mar 06, 2025 -

Trophy Nissan responded

We are thrilled to hear that you have enjoyed being a customer of ours. It's wonderful to know that our team, especially Jennifer, has been able to assist you effectively. Thank you for your kind words about our service and finance staff; we truly appreciate your support and loyalty.

March 04, 2025

We received great service and the staff was very polite and professional . See you in 3 months More

by keithwallace77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tez Coleman
Mar 06, 2025 -

Trophy Nissan responded

Thank you for your kind words about our service and staff. We look forward to seeing you in 3 months!

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