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Trophy Nissan - Service Center

Mesquite, TX

4.5
831 Reviews

831 Reviews of Trophy Nissan - Service Center

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March 10, 2025

Muy amable serviciales siempre atentos a lo que le ocurre a tu auto muy rápidos cualquier cosa que necesite siempre te ayudan More

by rayz_64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Mar 11, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We're thrilled to hear that our team was friendly, helpful, and attentive to your car’s needs. We always strive to provide fast and reliable service, and we’re so glad to know you had a positive experience. We look forward to assisting you again in the future!

March 10, 2025

Es muy bueno y de calidad siempre llevo mis carros ahi gracias por todo siempre More

by MARIBELSOLIS079
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar chamorro
Mar 11, 2025 -

Trophy Nissan responded

¡Gracias por tu continua confianza en nosotros! Nos alegra saber que siempre estás satisfecho con la calidad del servicio. Apreciamos tu lealtad y esperamos poder ayudarte nuevamente en el futuro. ~ Thank you for your continued trust in us! We’re so glad to hear that you’re always satisfied with the quality of service. We appreciate your loyalty and look forward to assisting you again in the future!

March 10, 2025

They did their job however they will send you the recommendation services via phone while you're in their lobby before you respond or time to check the assume you don't want the recommended service a More

by BROOKMESFEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No idea
Mar 11, 2025 -

Trophy Nissan responded

Thank you for your feedback! We appreciate you sharing your experience. We always aim to provide clear communication and allow our customers time to consider their options. Your comments will help us improve our process to ensure better service moving forward. If you have any further concerns, feel free to reach out!

March 10, 2025

Dependable and good dealing and very glad to recommend to friends and relatives that's why I got all my 6 vehicles from you More

by MATHEW879
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis and Mercado
Mar 12, 2025 -

Trophy Nissan responded

Thank you for your kind words! We are thrilled to hear that you found our service dependable and that you are glad to recommend us to your friends and relatives. It's wonderful to know that you chose us for all your vehicles. We look forward to serving you again in the future.

March 10, 2025

Took a week to even look at car I bought there. Charged over a thousand for on ignition coil which didn't fix the problem. Took to a real mechanic and he replaced 6 coils and plus for 200....also t More

by WESTLEYC6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin or mike
Mar 12, 2025 -

Trophy Nissan responded

We sincerely apologize for the experience you had with us. It is concerning to hear that it took so long to address your car and that the ignition coil issue was not resolved. We strive to provide quality service and it seems we fell short in this instance. We appreciate your feedback regarding our communication and oil specifications, and we will address these matters internally. For further assistance, please contact our Service Director, Kevin Shutter, at 855-971-9379.

March 09, 2025

I had the worst experience ever at this dealership's service department. They had my car for an entire month while completing an engine and catalytic converter replacement. The communication was horrend More

by CR2025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Antaeus Coleman
Mar 12, 2025 -

Trophy Nissan responded

We sincerely apologize for the experience you had at our service department. It is concerning to hear about the lack of communication and the extended time your car was with us. We appreciate your father's efforts in following up, and we are committed to improving our service. Please reach out to our Service Director, Kevin Shutter, at 855-971-9379 to discuss your experience further and ensure we address your concerns.

March 08, 2025

What I like the most about this dealership is their commitment to deliver an exceptional customer service! More

by alejandro-sama2010@live.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin and Cesar Chamorro
Mar 11, 2025 -

Trophy Nissan responded

Thank you for your kind words about our commitment to exceptional customer service. We strive to provide the best experience for our customers and are glad to hear that you appreciate our efforts.

March 07, 2025

I always have a great experience at Trophy Nissan service department been going for years. More

by TUSA_SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antez
Mar 10, 2025 -

Trophy Nissan responded

We appreciate your loyalty to our service department over the years. It's wonderful to hear that you always have a great experience with us, and we look forward to continuing to serve you in the future.

March 07, 2025

this dealership has been a pain everytime i go there they have the worse customer service they don’t care about you More

by Lulu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Conley and Guillermo
Mar 11, 2025 -

Trophy Nissan responded

We are sorry to hear that your experiences have been frustrating. We strive to provide excellent customer service, and it seems we have fallen short in your case. Please reach out to our Service Director, Kevin Shutter, at 855-971-9379 so we can address your concerns and improve your experience.

March 07, 2025

nothing short of exceptional always takes care of my needs and very professional very pleased More

by berumen151
Recommend Dealer
Yes
Employees Worked With
Michael
Mar 11, 2025 -

Trophy Nissan responded

Thank you for your kind words! We are thrilled to hear that our team consistently meets your needs with professionalism. Your satisfaction is our priority, and we look forward to continuing to provide you with exceptional service.