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Trophy Nissan - Service Center

Mesquite, TX

4.5
831 Reviews

831 Reviews of Trophy Nissan - Service Center

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February 04, 2025

After my second visit Luis helped me with appts and other concerns on his day off and also responded to me. Thanks for your hard work I will be back next week More

by j31marshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Feb 05, 2025 -

Trophy Nissan responded

Thank you for your kind words! We're thrilled to hear that Luis went above and beyond, even helping you on his day off. It's dedication like that that truly sets our team apart. We appreciate your trust and look forward to assisting you again next week. Thank you for choosing us!

February 04, 2025

Lack of clear communication, left me waiting despite making payment before end of day and anxious moments by not handing over the car . The only saving grace the manager there made sure I get the car More

by SERUNDIPITY07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will not point names , sorry
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Feb 06, 2025 -

Trophy Nissan responded

Thank you for sharing your feedback. We sincerely apologize for the lack of communication and the inconvenience you experienced. It's important to us that every customer feels informed and taken care of, and we regret that this was not the case during your visit. Please reach out to Service Director, Kevin Shutter, at 855-971-9379 so we can discuss this matter further and address your concerns. We value your business and hope to have the opportunity to restore your confidence in our service.

February 03, 2025

Poor service and try to overcharge the price off one tire I been costumer for over15 years or more I don’t recommend no body More

by csilvasr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember
Report | Print
Feb 06, 2025 -

Trophy Nissan responded

We apologize for your experience and appreciate you bringing this to our attention. We understand how frustrating it can be when you feel dissatisfied with service, especially as a long-time customer. We would like to address your concerns directly and work toward a resolution. Please contact Service Director Kevin Shutter at 855-971-9379, and he will be happy to assist you. Your feedback is valuable, and we hope to regain your trust.

February 03, 2025

It took them 2 hours to change my oil with an advance appointment. And employees talking to each other were cursing so loudly we heard it in the waiting room. More

by kawise3503
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose checked me in but I never dealt with him again.
Report | Print
Feb 05, 2025 -

Trophy Nissan responded

We apologize for your recent experience and understand your frustration. Our goal is to provide efficient and professional service, and it’s clear we fell short in this instance. We take your concerns seriously and would like to address both the delay and the behavior you mentioned. Please contact Service Director Kevin Shutter at 855-971-9379, and he will be happy to assist you in resolving this matter. We appreciate your feedback and hope to make things right.

February 03, 2025

Great customer service! ! Antez has always been great. Will come back to have my car service. More

by Johnsondominica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antez Coleman
Report | Print
Feb 05, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're thrilled to hear that Antez has consistently provided you with great service. We truly appreciate your loyalty and look forward to serving you again when it's time for your next car service!

February 03, 2025

Todo muy bien, sólo cuando yo a mi Carro, algún tipo de servicio, no me gusta que desde el principio no son claros que hay cosas que se tienen que pagar More

by JONAMARTINEZ0611
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Mejia
Report | Print
Feb 05, 2025 -

Trophy Nissan responded

Gracias por su comentario. Entendemos lo importante que es la transparencia cuando se trata de precios, y nos disculpamos por cualquier confusión respecto a los costos de su servicio. Nos esforzamos por proporcionar una comunicación clara y directa sobre todos los cargos, y revisaremos nuestro proceso para asegurarnos de que esto se mejore en el futuro. Si tiene alguna pregunta o inquietud, no dude en ponerse en contacto con nosotros. Agradecemos su negocio y valoramos su opinión.

February 03, 2025

Trophy Nissan Service Department has great customer service, knowledgeable employees, a comfortable waiting area, and reasonable prices. Highly recommend! More

by SHANTIALEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antez Coleman
Report | Print
Feb 05, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our customer service, knowledgeable staff, and comfortable waiting area. Providing reasonable prices and quality service is always our goal, and we truly appreciate your recommendation. We look forward to assisting you again in the future!

February 03, 2025

Cesar did a great job of determining what the issue was with my truck. The techs got it repaired quickly as well. More

by RUS1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
Report | Print
Feb 05, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're happy to hear that Cesar did a great job identifying the issue with your truck and that our techs were able to repair it quickly. Providing efficient and accurate service is always our goal, and we're glad to know we met your expectations. We appreciate your trust and look forward to serving you again!

February 02, 2025

Don’t really know what’s happening to say except Nissan is pretty good and fast and very patient More

by PERKINSMGT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service person
Report | Print
Feb 04, 2025 -

Trophy Nissan responded

Thank you for sharing your thoughts! We’re glad to hear that you had a positive experience with Nissan and appreciated the fast and patient service. We strive to provide the best possible experience for all our customers and are happy that it showed during your visit.

February 02, 2025

Great experience as always with Antez and the service department staff, and everything I needed done was very well. More

by LaKaylaDavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antez
Report | Print
Feb 04, 2025 -

Trophy Nissan responded

Thank you for your continued trust in Antez and our service department! We're thrilled to hear that you had another great experience and that everything you needed was taken care of to your satisfaction. We truly appreciate your feedback and look forward to assisting you again in the future!

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