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Trophy Nissan - Service Center

Mesquite, TX

4.5
831 Reviews

831 Reviews of Trophy Nissan - Service Center

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March 11, 2025

My experience with Trophy Nissan was excellent. The wait time was short. Employees were polite and pleasant. Wait area was also clean. Great job! More

by carmel830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Mar 12, 2025 -

Trophy Nissan responded

Thank you for your great review! We're so happy to hear that your experience at Trophy Nissan was excellent and that our team made your visit comfortable and efficient. We take pride in providing a clean and welcoming environment, and we're glad it made a positive impact. If you need anything else, feel free to reach out!

March 11, 2025

Clean area,helpful, courteous ,friendly, timely service, ,refreshments, WI-FI, entertainment t.v. , knowledgeable, transportation, More

by CYRBRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
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Mar 12, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We are thrilled to hear that you enjoyed our clean area, helpful and courteous staff, timely service, and the amenities we provide such as refreshments, Wi-Fi, entertainment TV, and transportation options. Your satisfaction is our priority, and we look forward to serving you again in the future.

March 11, 2025

Great service, knowledgable service advisors and comfortable waiting room. Got in and out with state inspection in less than 45 minutes. More

by Hatesuveys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Conley, Mike
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Mar 12, 2025 -

Trophy Nissan responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with our service team and enjoyed the waiting room. We strive for efficiency and comfort, so it's wonderful to know we hit the mark. Looking forward to seeing you again!

March 11, 2025

Nice, caring people. Always will to work with customers. Appreciated the availability of drinks in service center More

by Kkirby8752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Mar 12, 2025 -

Trophy Nissan responded

Thank you for your kind words! We’re glad you had a positive experience with our team and enjoyed the refreshments. Your feedback means a lot, and we look forward to continuing to provide great service!

March 11, 2025

Great friendly customer service! ! Always listening to my concerns and making sure my vehicle is ready in a timely manner. More

by TARABANKS002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Guiemo
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Mar 12, 2025 -

Trophy Nissan responded

Thank you for your kind words about our friendly customer service. We appreciate your feedback and are glad to hear that we are meeting your expectations by listening to your concerns and ensuring your vehicle is ready in a timely manner. We look forward to seeing you next time!

March 11, 2025

Too high but the service is good as always, I wouldn't go to any other dealerships. More

by ajohnson7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cardenas
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Mar 12, 2025 -

Trophy Nissan responded

Thank you for your feedback! We appreciate your loyalty and are glad to hear that you find our service consistently good. We strive to provide the best experience possible and look forward to serving you again in the future.

March 11, 2025

I was misled. The $200 diagnostic fee would go towards a repair. I opted for a $189 brake fluid exchange to see if that would remedy my brake light issue. It did n More

by MariaChele
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Advisor
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Mar 14, 2025 -

Trophy Nissan responded

We apologize for the confusion regarding the diagnostic fee and the brake fluid exchange. We understand how frustrating this situation can be and appreciate your feedback. Please contact our Service Director, Kevin Shutter, at 855-971-9379 to discuss your situation further and work towards a resolution.

March 10, 2025

Buen servicio. Contentos con la persona que nos patience con los servicios de nuestro carro. More

by Miriam Valdez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Guerrero
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Mar 11, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're glad to hear that you were happy with the service and the person who assisted you. We appreciate your business and look forward to helping you again in the future!

March 10, 2025

My experience was great as usual. I was there for about an hour or so but i was getting a lot on my car so I didn't mind the wait and Cesar was great from beginning to end. More

by ENISMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
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Mar 11, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're so glad to hear that your experience was great, and we appreciate your patience during your visit. It's wonderful to know that Cesar took great care of you from start to finish. We look forward to serving you again!

March 10, 2025

Good service, very dependable dealership, good customer service will recommend to any family and friends More

by Nery Ayala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Report | Print
Mar 11, 2025 -

Trophy Nissan responded

Thank you for your great feedback! We're so glad to hear you had a positive experience with our service and customer care. We truly appreciate your recommendation and look forward to helping your family and friends in the future!

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