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Trophy Nissan - Service Center

Mesquite, TX

4.5
831 Reviews

831 Reviews of Trophy Nissan - Service Center

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February 22, 2025

They did a great job! Ceasar was my advisor and he kept me informed and followed up to make sure everything was satisfactory. They did the repairs quickly and on time an More

by NAOMI.LEADFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caesar
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Feb 24, 2025 -

Trophy Nissan responded

We're delighted to hear about your great experience! Ceasar's commitment to keeping you informed and ensuring everything was completed on time is exactly what we strive for. We're glad you love your Armada and appreciate your loyalty to Nissan. Our team takes great pride in providing quality service and keeping your vehicle in top shape. Thank you for your support—we’re always ready to serve you!

February 22, 2025

When I came back to trade in the rental car, she said I didn’t put enough gas in there and I told her I filled it to the Mac cause gas were running over. I had to cut the pump off so in overall the Service More

by CAROLYNSANDERS1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carolyn Sanders
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Feb 24, 2025 -

Trophy Nissan responded

Thank you for sharing your feedback. We apologize for the unpleasant experience you had when returning the rental car. We understand your frustration and certainly never want our customers to feel disrespected. We would appreciate the opportunity to address this issue further and ensure a better experience in the future. Please feel free to contact Service Director, Kevin Shutter, at 855-971-9379.

February 22, 2025

Best service i have ever had i seriously recommend this dealer to all of my friends More

by RICHARDSCHRISTIAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edgar richards
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Feb 25, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! It means a lot to know that you had the best service experience with us. Your recommendation to your friends is truly appreciated, and we look forward to providing the same level of care and service whenever you need us. We appreciate your support!

February 21, 2025

Service was fantastic as always! Keep up the good work! What a great team at Trophy! More

by KEVINSHUTTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pansy, Michael
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Feb 24, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We're so happy to hear that you continue to have a fantastic experience with us. Our team works hard to provide great service, and it's always rewarding to hear when it makes a difference. We truly appreciate your support and look forward to serving you again in the future!

February 21, 2025

Explain the problem to me and took care of it even though they are so busy all the time More

by jkennithw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Slatinsky
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Feb 24, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're glad to hear that we were able to explain the issue clearly and take care of it for you, even during a busy time. We always strive to provide thorough service and communication, no matter how busy things get. We appreciate you sharing your experience and look forward to assisting you again in the future!

February 21, 2025

It’s a great shop, had a phenomenal experience, service advisors were great at communicating. More

by vasquezraul892
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Feb 24, 2025 -

Trophy Nissan responded

Thank you for your kind review! We’re so glad to hear that you had a phenomenal experience and that our service advisors communicated effectively throughout the process. Providing excellent service and clear communication is always our priority, and we’re happy to know it made a difference for you. We look forward to serving you again in the future!

February 21, 2025

Great service and great customer service by the associate that handled my car. Always courteous and helpful as well as helpful and knowledgeable More

by SHARONNOVA28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Report | Print
Feb 24, 2025 -

Trophy Nissan responded

Thank you for your kind words! We're so glad to hear that you received great service and that our associate was courteous, helpful, and knowledgeable. Providing excellent customer service is always our goal, and we’re happy to know we met that standard for you. We appreciate your feedback and look forward to assisting you again in the future!

February 21, 2025

My sales person was super amazing he made everything super easy and very quick he answered all my questions and the test drive sold the deal for me More

by ASHONDASMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Louis Alvarez
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Feb 24, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We’re thrilled to hear that your salesperson made the process easy and quick, and that the test drive helped seal the deal. We’re glad you had such a positive experience, and we appreciate you taking the time to share it. We look forward to assisting you again in the future!

February 21, 2025

Cheetos I am a first-time buyer in my experience with choking Nissan was wonderful More

by anthony.chambers.1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember his name
Report | Print
Feb 24, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We’re thrilled to hear that your first-time buying experience with us was so positive. It's our goal to make every customer feel comfortable and supported throughout the process, and we’re glad we could do that for you. We hope you enjoy your new vehicle, and we look forward to serving you again in the future!

February 21, 2025

Great service but my tire could have been fixed a lot quicker not going to lie. I had to miss 2 days of work bc of it but it’s whatever. Hopefully next time it’ll be better More

by gabe verona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ceaser
Report | Print
Feb 24, 2025 -

Trophy Nissan responded

Thank you for your feedback and for giving us a 5-star rating! We’re glad to hear you were satisfied with the service, though we’re sorry for the delay with your tire repair and the impact it had on your schedule. We appreciate your understanding and will work to improve our efficiency moving forward. We hope to provide you with an even better experience next time!

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