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Trophy Nissan - Service Center

Mesquite, TX

4.5
831 Reviews

831 Reviews of Trophy Nissan - Service Center

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February 25, 2025

I had a great experience at Trophy Nissan service department. Thank you Trophy, I will return. More

by DABBOTT5287
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pansy Freeman
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Feb 26, 2025 -

Trophy Nissan responded

Thank you for your kind words! We’re so glad to hear that you had a great experience at our service department. We truly appreciate your business and look forward to welcoming you back in the future!

February 25, 2025

Very smooth process to get in and out and the repairs took no time. I am happy overall. More

by AMANDA.ABBOTT2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember but all were friendly and helpful
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Feb 26, 2025 -

Trophy Nissan responded

Thank you for your feedback! We’re thrilled to hear that your experience was smooth and efficient, and that the repairs were completed quickly. We appreciate your business and are happy to know you’re satisfied with the service. We look forward to assisting you again in the future!

February 23, 2025

When I go to Trophy Nissan I feel welcomed. Everyone’s friendly and they take the time to answer my questions and any concerns I might have. Trophy Nissan is the place to be. More

by twin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antez, and Luis Cardenas, Germo
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February 23, 2025

Antez in service is amazing and all the mechanics that take care of our cars. Drake Larry in sales is terrific ! More

by caduncan64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antez
Report | Print
Feb 25, 2025 -

Trophy Nissan responded

Thank you for your kind words! We're thrilled to hear that Antez and our service team, as well as Drake Larry in sales, were able to provide you with such a great experience. We truly appreciate your feedback and are grateful for your continued trust in our team. We'll be sure to pass along your compliments to them!

February 23, 2025

Excellent service and very helpful. They explain very well what the car needed. Very nice environment More

by RIGOBERTOMUNIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Guerrero
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Feb 25, 2025 -

Trophy Nissan responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience with our service team. It's great to know that the team was able to clearly explain what your car needed and that you enjoyed the environment. We look forward to assisting you again in the future!

February 23, 2025

Meets expectations. Staff communicated well, quick and easy. Clean establishment. Timely and efficient manner Good. More

by Michael47Vick
Recommend Dealer
Yes
Employees Worked With
Guillermo
Report | Print
Feb 25, 2025 -

Trophy Nissan responded

Thank you for your review! We're glad to hear that your experience met expectations. It's great to know that our team communicated effectively and provided a quick and efficient service in a clean environment. We appreciate your feedback and look forward to assisting you again in the future!

February 23, 2025

I appreciate your help and thanks for the good service and communication by Danny Slatinsky More

by FESGUS_ANUKEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny slatinsky
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Feb 25, 2025 -

Trophy Nissan responded

Thank you for your kind review! We're so glad to hear that Danny Slatinsky provided you with great service and communication. We truly appreciate your feedback and look forward to assisting you again in the future!

February 23, 2025

The service staff and body shop , keep we walking into the show room to buy another Nissan!!! More

by SHERWOOD.SCOTT.CARPENTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Stanisky
Report | Print
Feb 25, 2025 -

Trophy Nissan responded

Thank you for your kind words! We're thrilled to hear you had a great experience with both our service staff and body shop. We appreciate your continued trust in us, and we're always here to help when you're ready for your next Nissan. Looking forward to seeing you again soon!

Feb 25, 2025 -

Trophy Nissan responded

Thank you for your wonderful review! We're so glad to hear that our service staff and body shop made such a positive impression on you. It's great to know you're considering another Nissan, and we look forward to assisting you with your next purchase!

February 23, 2025

Bad customer service, service department is slow and doesn't check in with customers, staff is not interpersonal, service department doesn't wash cars but give a card to have a exterior wash, overpriced More

by NOEMAIL_6223159
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't remember. He acted like I was bothering him. Why remember his name.
Report | Print
Feb 26, 2025 -

Trophy Nissan responded

Thank you for sharing your feedback. We're sorry to hear that your experience did not meet expectations. We take all concerns seriously, and we would like to address this matter with you directly. Please reach out to our Service Director, Kevin Shutter, at 855-971-9379 so we can further discuss your experience and work toward a resolution. We appreciate your feedback and hope to have the opportunity to improve your experience in the future.

February 22, 2025

Great service always make me feel welcome an take care of my car right a way More

by JAYBOCOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ceaser
Report | Print
Feb 24, 2025 -

Trophy Nissan responded

We're thrilled to hear that you always feel welcome and well taken care of! Providing great service and prompt attention to your vehicle is our priority. We appreciate your support and look forward to your next visit!

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