Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Trophy Nissan

Mesquite, TX

Overview
Reviews
Vehicles
4.6
2,485 Reviews
About Trophy Nissan in Mesquite Texas If you grew up in Dallas in the '80s, you might know us from our hit rap song, "Trophy-Trophy-Trophy Nissan!" While our rap-star days are behind us, people still know our name today, not only because of this catchy song, but also because we've become known far and wide for our outstanding deals, customer treatment and community service. When you visit Trophy Nissan in the Dallas-Fort Worth metro area, you'll have a Grammy-worthy shopping experience. Our Nissan Certified associates put people first, interacting in a pleasant, professional and upbeat manner that our customers love. Plus, they have a vast knowledge of our products, which enables them to provide you with all the info you need to make a smart purchase. To further enhance the sales experience, our dealership is designed in a fashion that's conducive to the shopping process. A newly renovated showroom puts popular Nissans on display, using a clutter-free and modern layout that truly highlights individual models, so you can really get to know each of our vehicles. There's also a children's play area, so you can keep your kids busy but in close proximity while viewing cars in the showroom. For service and collision customers, our facility includes high-tech repair equipment and ASE-Certified Nissan mechanics. At any given time, we have up to six Master Technicians and 20 additional manufacturer-taught technicians at the helm. Additionally, Trophy's service center and independent body shop cover sizeable areas, meaning that our skilled mechanics can work on many vehicles at once. Along with our work at the dealership, we also go to work for our community, helping to fight hunger and poverty in Mesquite and the Dallas area by supporting Share the Blessings, a venerable organization that disperses funds to charities like the North Texas Food Bank, North Texas Habitat for Humanity and other nonprofits. Along with this, we're known for our fun truck giveaways and New Owners Dinners, where Trophy's new car buyers get delicious free meals and handy information about their vehicles. If you're in the market for a new or new-to-you car, or if you're looking for a mechanic you can trust, visit Trophy-Trophy-Trophy Nissan in Dallas County, a business where people and community come first! Read more @ TrophyNissan.com.
Contact Dealership
View Awards

5031 N Galloway Ave

Mesquite, TX

75150

Directions

By Type

Showing 2,485 reviews

January 23, 2025

Don't do it this whole place sucks from sales to service stay away from this place More

by Fk trophy Nissan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Delvin
Report | Print
Jan 24, 2025 -

Trophy Nissan responded

We’re sorry to hear about your experience and appreciate you taking the time to share your feedback. We take comments like this seriously and would like the opportunity to address your concerns directly. Please contact our General Manager, Jennifer Carroll, at 682-777-4196. We value your input and want to work toward making things right.

January 23, 2025

We let the mechanic take the car home to see if he could recreate what we described. He drove 45 minutes one way. The next day when the car was picked up no gasoline had been replaced. When asked about it t More

by ANGELA.DURHAM.COOPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis
Report | Print
Jan 27, 2025 -

Trophy Nissan responded

We’re sorry to hear about your recent experience and the frustration it caused. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. We would like the opportunity to address your concerns and make things right. Please contact our Service Director, Kevin Shutter, at 855-971-9379 to discuss this matter further. Your feedback is important, and we want to ensure a better experience moving forward.

January 22, 2025

I had a great experience from the minute I arrived. I explained the issues I was having at another dealership and they not only assured me that they would not give me the same runaround, but that they More

by Paulinanataliaherrera
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Hudson
Report | Print
Jan 23, 2025 -

Trophy Nissan responded

We are thrilled to hear about your exceptional experience with our dealership. We pride ourselves on listening to our customers, understanding their unique needs, and going above and beyond to deliver solutions. Our team is committed to providing transparent, honest service that eliminates the runaround you've experienced elsewhere. Your satisfaction is our top priority, and we're delighted that we could not only meet but exceed your expectations. Thank you for trusting us and for sharing your positive experience.

January 22, 2025

The process was very efficient. A link was provided to show you the step by step process of the service. More

by eamathis_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin G.
Report | Print
Jan 23, 2025 -

Trophy Nissan responded

We are pleased to hear about your positive service experience. Providing clear, transparent communication and utilizing technology to keep our customers informed is a priority for our team. We're glad the step-by-step service link helped you understand the process and made your visit efficient. Thank you for choosing our dealership and for taking the time to share your feedback.

January 22, 2025

I'm very happy trophy Nissan is the best of the best especial Marvin is the perfect all the time when you need help thank you trophy Nissan More

by alarconmyspace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin is the best
Report | Print
Jan 23, 2025 -

Trophy Nissan responded

We are thrilled to hear about your exceptional experience with our dealership. Your praise for Marvin and our team means a great deal to us. We strive to provide the highest level of customer service, and we're delighted that Marvin has consistently met your expectations. Thank you for your kind words and for choosing our dealership.

January 22, 2025

Again Michael has completely wowed me with his exception service. He is such a joy to work with, and his attitude and spirit are top notch... More

by Annettewashington35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Conley
Report | Print
Jan 23, 2025 -

Trophy Nissan responded

We are thrilled to hear about Michael's outstanding service and the positive impact he has made on your experience. His dedication to providing exceptional customer service and maintaining a positive attitude truly sets him apart. We are proud to have Michael on our team and appreciate that he consistently goes above and beyond to ensure customer satisfaction. Thank you for taking the time to recognize Michael's exceptional work and for sharing your wonderful feedback.

January 21, 2025

Muy amable el personal que me atendió y recomiendo se acerquen y pregunten por angel More

by Cromocromo1503
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Angel santillan
Report | Print
Jan 22, 2025 -

Trophy Nissan responded

We are delighted to hear about your positive experience, with special recognition of Angel's exceptional service. Your recommendation highlights the importance of personalized, friendly customer interactions in our dealership. Angel represents the high standard of customer service we strive to maintain. By providing a welcoming, supportive experience, our team members like Angel create an environment where customers feel valued and comfortable. Your specific endorsement of Angel demonstrates how individual team members can make a significant difference in a customer's overall experience. Personal recommendations are the most powerful form of endorsement, and we are grateful that you took the time to not only share your positive experience but also to specifically recommend Angel to other potential customers. This type of feedback motivates our entire team to continue delivering outstanding service. Thank you for choosing our dealership and for your enthusiastic endorsement of Angel's friendly and helpful approach to customer service. - Nos complace escuchar sobre su experiencia positiva, con un reconocimiento especial al servicio excepcional de Angel. Su recomendación destaca la importancia de las interacciones personalizadas y amigables con el cliente en nuestro concesionario. Angel representa el alto estándar de servicio al cliente que nos esforzamos por mantener. Al proporcionar una experiencia acogedora y solidaria, nuestros miembros del equipo como Angel crean un ambiente donde los clientes se sienten valorados y cómodos. Su respaldo específico de Angel demuestra cómo los miembros individuales del equipo pueden marcar una diferencia significativa en la experiencia general de un cliente. Las recomendaciones personales son la forma más poderosa de respaldo, y estamos agradecidos de que se haya tomado el tiempo no solo de compartir su experiencia positiva, sino también de recomendar específicamente a Angel a otros posibles clientes. Este tipo de retroalimentación motiva a todo nuestro equipo a continuar brindando un servicio excepcional. Gracias por elegir nuestro concesionario y por su entusiasta respaldo del enfoque amigable y servicial de Angel hacia el servicio al cliente.

January 21, 2025

I was taken care of with a Smile from start to finish. A great experience. More

by MENGLISH0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry
Report | Print
Jan 22, 2025 -

Trophy Nissan responded

Thank you for your kind words! We’re delighted to hear that you had a great experience and felt well taken care of from start to finish. Providing exceptional service with a positive attitude is always our goal. We truly appreciate your support and look forward to serving you again.

January 21, 2025

Always helpful and accommodating to me. Service department is awesome as well, always setting up an appointment with Marvin! More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley, Marvin
Report | Print
Jan 22, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We’re so glad to hear that you’ve consistently found our team helpful and accommodating. It’s great to know that Marvin and the service department have made your experiences so positive. We truly appreciate your loyalty and look forward to continuing to provide excellent service in the future!

January 21, 2025

My service young man is very good, need more people like him, thank you so much!!!! More

by DAVIDLISAHIILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't think 🤔 of his name, he always waits on me, you know who you are, send me your name so I can do another one.
Report | Print
Jan 22, 2025 -

Trophy Nissan responded

Thank you for your kind words! We’re delighted to hear that your service experience was so positive. We truly value team members who go above and beyond for our customers, and it’s wonderful to know he made such a great impression. Your feedback means a lot to us, and we look forward to serving you again!

1
...
29
30
31
...
249