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Trophy Nissan

Mesquite, TX

Overview
Reviews
Vehicles
4.7
2,476 Reviews
About Trophy Nissan in Mesquite Texas If you grew up in Dallas in the '80s, you might know us from our hit rap song, "Trophy-Trophy-Trophy Nissan!" While our rap-star days are behind us, people still know our name today, not only because of this catchy song, but also because we've become known far and wide for our outstanding deals, customer treatment and community service. When you visit Trophy Nissan in the Dallas-Fort Worth metro area, you'll have a Grammy-worthy shopping experience. Our Nissan Certified associates put people first, interacting in a pleasant, professional and upbeat manner that our customers love. Plus, they have a vast knowledge of our products, which enables them to provide you with all the info you need to make a smart purchase. To further enhance the sales experience, our dealership is designed in a fashion that's conducive to the shopping process. A newly renovated showroom puts popular Nissans on display, using a clutter-free and modern layout that truly highlights individual models, so you can really get to know each of our vehicles. There's also a children's play area, so you can keep your kids busy but in close proximity while viewing cars in the showroom. For service and collision customers, our facility includes high-tech repair equipment and ASE-Certified Nissan mechanics. At any given time, we have up to six Master Technicians and 20 additional manufacturer-taught technicians at the helm. Additionally, Trophy's service center and independent body shop cover sizeable areas, meaning that our skilled mechanics can work on many vehicles at once. Along with our work at the dealership, we also go to work for our community, helping to fight hunger and poverty in Mesquite and the Dallas area by supporting Share the Blessings, a venerable organization that disperses funds to charities like the North Texas Food Bank, North Texas Habitat for Humanity and other nonprofits. Along with this, we're known for our fun truck giveaways and New Owners Dinners, where Trophy's new car buyers get delicious free meals and handy information about their vehicles. If you're in the market for a new or new-to-you car, or if you're looking for a mechanic you can trust, visit Trophy-Trophy-Trophy Nissan in Dallas County, a business where people and community come first! Read more @ TrophyNissan.com.
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5031 N Galloway Ave

Mesquite, TX

75150

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Showing 2,476 reviews

January 29, 2025

El mejor servicio al cliente en todo el metroplex! Marvin Guerrero siempre muy atento y amable! More

by NHGP27
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Guerrero
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Jan 31, 2025 -

Trophy Nissan responded

¡Gracias por la fantástica reseña! Nos alegra mucho saber que Marvin Guerrero le brinda constantemente un servicio útil y amable. Significa mucho para nosotros que considere que nuestro servicio de atención al cliente es el mejor del área metropolitana. Realmente apreciamos sus comentarios y esperamos poder atenderlo nuevamente pronto. Thank you for the fantastic review! We’re so happy to hear that Marvin Guerrero consistently provides you with helpful and friendly service. It means a lot to us that you consider our customer service the best in the metroplex! We truly appreciate your feedback and look forward to serving you again soon.

January 28, 2025

Great people and prompt service at a fair price. Miles better than the other nissan dealerships in the area. More

by grantbonston3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Coleman
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Jan 29, 2025 -

Trophy Nissan responded

We are truly grateful for your outstanding review and appreciation of our team and service. Your recognition that we stand out among other Nissan dealerships in the area means a great deal to us. We consistently strive to provide prompt, fair-priced service with a commitment to excellence. Our team works hard to distinguish ourselves through quality customer care, and feedback like yours validates our ongoing efforts. Thank you for choosing our dealership and for sharing your positive experience.

January 28, 2025

EXCELLENT Service from Pansy/ Guillermo on Monday. They showed me the problem w/ my brakes & explained things so I could understand. Overall GREAT visit at Trophy Nissan Service Dept. 10/10* More

by Sanchez Rose Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pansy, Guillermo
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Jan 29, 2025 -

Trophy Nissan responded

We are delighted to hear about your exceptional experience with Pansy and Guillermo in our service department. Their commitment to clear communication and thorough explanation is exactly what we aim to provide to every customer. We appreciate that they took the time to help you understand the details about your brakes, ensuring you felt informed and comfortable. Your 10/10 rating means a great deal to us and reflects the high standards of service we strive to maintain at Trophy Nissan. Thank you for recognizing the hard work of our team members and for sharing your positive experience.

January 28, 2025

Very knowledgeable helpful. Gave informative choices, waiting room was clean and people are nice and helpful. More

by CALMAZAN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar
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Jan 29, 2025 -

Trophy Nissan responded

We appreciate your positive feedback about our service experience. Our team takes pride in being knowledgeable and providing informative options to our customers. We're glad to hear that our staff was helpful and that you found our waiting area clean and welcoming. Your review confirms that we are meeting our goals of delivering high-quality, customer-focused service. Thank you for taking the time to share your experience and for choosing our dealership.

January 28, 2025

Very courteous, attentive to detail, time efficient, clearly has vast knowledge of car maintenance, eager to help More

by Guillermo Munoz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Guerrero
Report | Print
Jan 29, 2025 -

Trophy Nissan responded

Thank you for your kind review! We're delighted to hear that our team provided courteous, detail-oriented, and efficient service while sharing their expertise in car maintenance. Ensuring our customers receive the best care is always our priority. We appreciate your support and look forward to assisting you again in the future!

January 28, 2025

Always good service and they greet you as pull up. Marvin is spectacular and the everyone is friendly and courteous. More

by CMINCHAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Guerrero
Report | Print
Jan 29, 2025 -

Trophy Nissan responded

We are truly grateful for your wonderful review highlighting the consistently positive service at our dealership. Your recognition of Marvin's exceptional performance and our team's friendly, courteous approach means a great deal to us. Your feedback affirms that our commitment to creating a welcoming environment and providing outstanding customer service is resonating with our customers. We pride ourselves on greeting each customer warmly and ensuring they feel valued from the moment they arrive. Thank you for taking the time to share your positive experience and for your continued trust in our dealership.

January 27, 2025

Service is excellent and timely, I was updated on status of my vehicle by Service mgr. More

by AKING100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
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Jan 28, 2025 -

Trophy Nissan responded

Thank you for your feedback! We’re pleased to hear that you had an excellent and timely service experience, and that our Service Manager kept you updated on the status of your vehicle. Clear communication is important to us, and we’re happy it made a positive impact on your experience. We look forward to assisting you again!

January 27, 2025

The staff are very courteous and professional, taking the extra measures to make sure we were pleased with our purchase all questions answered. I’m glad I found my car at Trophy Nissan! Thank you More

by loismarie113
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lionel Johnson
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Jan 27, 2025 -

loismarie113 responded

The staff are very courteous and professional, taking the extra measures to make sure we were pleased with our purchase all questions answered. I’m glad I found my car at Trophy Nissan! Thank you

Jan 28, 2025 -

Trophy Nissan responded

Thank you for sharing your experience! We’re so glad to hear that our staff was courteous and professional and took the time to ensure you were happy with your purchase. We’re thrilled you found your car at Trophy Nissan and appreciate your feedback! We look forward to assisting you again in the future!

January 27, 2025

Sold me a car that has major defectives and did not drive it for a month without grounding it. Not pleased with the experience I encountered. More

by JANE3833694
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember the name
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Jan 28, 2025 -

Trophy Nissan responded

We’re truly sorry to hear about your experience and understand your frustration. Your satisfaction is important to us, and we want to address the issues you’ve encountered. Please contact our General Manager, Jennifer Carroll, at 682-777-4196 so we can discuss this matter further and work toward a resolution. We appreciate your feedback and are committed to making things right.

January 27, 2025

Dropped car off for preset appt for oil change. When I returned I was advised the pil change wasn't completed because of a bad oil pan. It is disappointing since I just paid $2800 for a new stock r More

by Ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Was assigned to general advisor, no-one specific
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Jan 29, 2025 -

Trophy Nissan responded

Thank you for taking the time to review your experience. We apologize for any issues or inconveniences you are experiencing. Please allow us the opportunity to assist you in resolving your concerns. Please contact our Service Director, Kevin Shutter, at 972-682-1613 or via email at kshutter@trophynissan.com. Thank you, and we look forward to hearing from you.

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