Trophy Nissan

I wish "hell no" was an option on if I recommend this dealer... First off, I had been looking for a car for over a year and I found a nice altima online. So I figured I would to call to verify that the dealer... First off, I had been looking for a car for over a year and I found a nice altima online. So I figured I would to call to verify that the vehicle is still there, the idiot claimed it is and I scheduled a test drive. My father and I both drove there at 10 AM in separate cars and "Sabre" runs at my dad and sits us down without asking a damn thing. This is my first car purchase so I am watching everything and trying to learn how it works. So I finally mentioned that I found an altima online and Sabre leaves for over 20 mins and comes back saying the car is not available. OK, so Im ready to leave, well he tells me to wait and leave for another 30 min to tell me he found me "the car." Then he proceeds and takes my keys for the trade in and leaves again for 30 min. My dad and I were like WTF is he doing? Finally he comes with the altima and I test drive it. The damn salesman would not shut up, I just wanted to have a peaceful test drive but he turns the radio on LOUD! Im so confused because I couldnt believe all the lies this guy was saying just to sell a damn car. We go back inside and I didnt even get a proper inspection of the vehicle bc Sabre kept being extremely pushy and was even quoting The Bible. I didnt go for a church service I wanted to talk about the damn car. EVERY time I asked a serious question about the car, he would change the subject and start telling his life stories. He was the perfect example of a shady sheisty crooked car salesmen. I am still furious about this. Then we signed papers for the car almost unwillingly which was dumb on my part. The next day we go to pick the car up, we find out that it is a lemon! GREAT so I get my old car back and leave home happy....GOD ANSWERS PRAYERS I really couldnt afford a 400 car payment right now anywayss STAY AWAY FROM TROPHY NISSAN PLEASE More

I recently went to Trophy to buy another vehicle after I was involved in a total loss as a result of an ice storm. I did not qualify for a loan through trophy so the sales person Alex Pezeshki begins to try was involved in a total loss as a result of an ice storm. I did not qualify for a loan through trophy so the sales person Alex Pezeshki begins to try and talk me into getting a family member to co-sign the loan. I informed him that I was unable to unless I asked first. He disregarded this statement because he began to run my mothers credit. My mother had more than 15 inquiries on her credit because of Trophy Nissan and the actions of Alex Pezeshki. I immediately contacted Trophy Nissan and told them about this and no one seemed to care. They actually tried to talk me into still doing business with them, it was almost comedic. My mother currently has a pending case with the Attorney Generals office regarding this matter. Trophy has never apologized or shown any accountabilities for their actions. They initially refused to give me back the money I had put down for the vehicle and I had to contact an attorney just to get that back. When I went in to pick it up my check after an entire month they were very rude and acted like they could care less. The Sales people had prison tattoos and looked like it was their first job out. On one occasion when I called to speak with a manager, they refused to put the manager on the phone and Alex Pexeshki(Sales Person) begins to act like he's the manager claiming to be Jerry Smith. Everyone in my office was laughing hystarically. So I go up to the dealership and I speak with Jerry and asked him if he was the person I spoke with the day before and he says "no," I tell him what happened and then he says I'm sorry I will take care of it and begins to act like he is calling Alex and telling him off. Please realize, all of this happened to me, and all I was trying to do was give this dealership an opporutnity to earn my business. WARNING!!!! They will run credit without authorization. This does affect your credit score, they did this to my family and we still don't know how they obtained their personal information. More

I had 2 issues with my vehicle, one with the MPG gauge inside and another with a rattleing noise. When trophy found out that the MPG gauge was defective (after I brought it in twice) they said there would inside and another with a rattleing noise. When trophy found out that the MPG gauge was defective (after I brought it in twice) they said there would replace it. So they ordered the part and gave me a rental- came back to the dealership the next day to pick up car and what do you now the service technician forgot to seat the entire plastic and glass for the odometer into place causing a 1/2 inch gap, so then I had to wait another 30 min for them to fix the problem, finally they fixed it and I went home. About 4000 miles after that incident I had a problem with rattling noises coming from inside the cabin, so I took it to Trophy and did a test drive w/ one of the tech's he said he thinks the sound is coming from the steering column/Pillar A. So I dropped it off and waited approx. 6hrs. Then they called back and told me to pick it up. I come back to the dealership sign some papers stating I don’t owe anything and Trophy says they need to order a part and it will come in next week, I say ok and before I get into my car I look down at the floor mat and find a screw and a clip and I figure the dam tech's forgot to put everything back together and then I look closer at the steering column and find a crack in the left side top bezel where the pieces are joined together. I go back in and see the manager and explain to him my problem, He comes outside and tells me the tech forgot to put the screws into place, and I show him the crack, we then find out not only is the steering column plastic cracked on one side due to over-tightening both sides are loose and the clips are broken. Manager apologizes and tells me he'll order a new top bezel for steering column and tells me he'll put it in next time I come in for the other part because they have to order the part. I say ok and I leave the dealership and drive 1/4 of a mile and find out the top plastic part of the odometer isn't seated right. I try to fix it myself thinking it was just some popped out clip to no avail, I bring it back to Trophy and talk to the manager about the new problem he come outside and brings my car directly to the service center and tells them to repair it and tells me it will be about 15 min. The tech then fixes the problem in a mediocre manner and leave the top part of the dash still not flush with vinyl and I tell the manager what I see and he ashure's me that he’s very sorry for the inconvenience and that he's "going to get onto that technician" and tells me he will fix the problem to satisfaction next time I come in for my repairs next week I agree and go home. I’m writing this complaint because of improperly trained carless service tech's and because of the amount of time I spent finding these problems out for myself, and the insane number of time's I have been to Nissan fixing problems for a new car that under 8,100 miles. Seriously this has got to be the worst Nissan dealership in the USA, I wouldn’t even trust these guys on an oil change because I'd be afraid one of their retarded techs would forget some crucial component... DO NOT Do BUSSINESS HERE!!! More

started with internet quote on specific vehicle - long story short, car is not there and price is nowhere near what they offered through email - obvious bait and switch - beware of extra dealer adds and c story short, car is not there and price is nowhere near what they offered through email - obvious bait and switch - beware of extra dealer adds and costs - i then went to a smaller dealership (thornhill) and was treated very well not to mention correct quotes and vehicle. More

All the advertisement on TV or online are phony just to lure people to go. The slaesman never honored what been originally promised. The wheel on the vehicle were not original as decribed on the sticker. lure people to go. The slaesman never honored what been originally promised. The wheel on the vehicle were not original as decribed on the sticker. It was just a waste my time 4 hours drviving 70 miles to check it out. More

My complaint is on similar terms. After negotiating with Trophy and another dealership for a car where another dealership offered a better price, one of the sales managers (Tim) convinced me over the phone Trophy and another dealership for a car where another dealership offered a better price, one of the sales managers (Tim) convinced me over the phone to come to Trophy as he would "beat any dealer by $250." When I arrived at the dealership the next day as planned, turns out the car that we had an agreement on.... had been sold--BEFORE Tim (or Timothy) had lured me to the dealership this deception. We made a trip out to trophy nissan believing we had a deal on a certain car for a certain price...and the managers knew they didn't even have the car they were selling! Even more, when we arrived at Trophy ( I was told by manager Timothy to find him when i got there), he wouldn't meet with me as he was 'too busy.' If you want to be treated with honesty and respect, do not go to Trophy Nissan! More

We were left in their madhouse of a showroom while the salesman searched for his keys. As he lead us out the door he exited first and didn't hold the door for my wife. He must of been 30 paces in front of salesman searched for his keys. As he lead us out the door he exited first and didn't hold the door for my wife. He must of been 30 paces in front of us on the way to show us a new car. We happened to walk towards our car, so when we got closer, I told my wife just to get in because we were leaving, this guy was rude. So, as we drove away, we looked back only to see him chasing us in the new car honking!! What a jerk! More

We were lied to about the prices and about several other facts in the purchase of the car. When my husband and I tried to stop the sale all together instead of allowing us to just cancel the deal they atta facts in the purchase of the car. When my husband and I tried to stop the sale all together instead of allowing us to just cancel the deal they attacked us verbally about how much time they had taken to seal the deal. We felt pressured into signing the papers. More

I bought 2 vehicles from trophy. I purchased a 1995 240SX new in 1994 and a 1996 truck new in 1996. I had recurring problems with both vehicles. I found the sales people to be extremely pushy and som 240SX new in 1994 and a 1996 truck new in 1996. I had recurring problems with both vehicles. I found the sales people to be extremely pushy and somewhat overbearing. My 240SX, while a nice car, had a recurring problem with the air bag sensor. The first time I took it in for service, it was there a few hours and I was called and told the car was ready. I picked it up. About a week later the air bag light came on again. I took it back for service. The car was there a few hours and I was called and told the car was ready. I picked it up. About a week later, the air bag light came on again. Angry this time, I drove the car back to Trophy. On I-30 during rush hour, the thermostat froze shut and the car overheated. By the time I nursed the car into the dealer, I also had a flat tire. I went into the service department, explained that this was the third time in a month that the car was here for the same problem and on the service rep's bulletin board, I happened to see 2 other work orders for 1995 240SX's with "air bag light on". Needless to say, I was furious. I told the service rep not to call me again until the car was fixed. After a week and having to order a new air bag sensor, the car seemed to be fixed. My 1996 truck had a speaker in the radio fail after one year and the truck constantly shuddered and squeaked when the air conditioner compressor would engage. Trophy claimed they could not recreate that problem, so I traded that truck in as soon as possible. I will never buy another Nissan. More

I applied online for them & was sent an email the next day telling me to call the Internet Sales person which was Noweda Jamison, well I called she said I will have a sales person call you first thin next day telling me to call the Internet Sales person which was Noweda Jamison, well I called she said I will have a sales person call you first thing Monday morning (since we talked on Saturday night)so that you can come down & pick out your new car. I was so excited & looking forward to it. Then comes Monday it's 3pm & no call, so I call her & ask what happened wasn't somebody suppose to call me? She said let me call you right back to check & see why they haven't called you. So I did wait an hour or so. I call back again & ask to talk to a Sales person & he looks for my file & tells me that I was not approved. So what made me mad is that she just gave me the run around intested of just telling me what was going on. This is not the best place to go to so beware, they are some bad sales people there. More