Trophy Nissan | Page 251

I had 2 issues with my vehicle, one with the MPG gauge inside and another with a rattleing noise. When trophy found out that the MPG gauge was defective (after I brought it in twice) they said there would inside and another with a rattleing noise. When trophy found out that the MPG gauge was defective (after I brought it in twice) they said there would replace it. So they ordered the part and gave me a rental- came back to the dealership the next day to pick up car and what do you now the service technician forgot to seat the entire plastic and glass for the odometer into place causing a 1/2 inch gap, so then I had to wait another 30 min for them to fix the problem, finally they fixed it and I went home. About 4000 miles after that incident I had a problem with rattling noises coming from inside the cabin, so I took it to Trophy and did a test drive w/ one of the tech's he said he thinks the sound is coming from the steering column/Pillar A. So I dropped it off and waited approx. 6hrs. Then they called back and told me to pick it up. I come back to the dealership sign some papers stating I don’t owe anything and Trophy says they need to order a part and it will come in next week, I say ok and before I get into my car I look down at the floor mat and find a screw and a clip and I figure the dam tech's forgot to put everything back together and then I look closer at the steering column and find a crack in the left side top bezel where the pieces are joined together. I go back in and see the manager and explain to him my problem, He comes outside and tells me the tech forgot to put the screws into place, and I show him the crack, we then find out not only is the steering column plastic cracked on one side due to over-tightening both sides are loose and the clips are broken. Manager apologizes and tells me he'll order a new top bezel for steering column and tells me he'll put it in next time I come in for the other part because they have to order the part. I say ok and I leave the dealership and drive 1/4 of a mile and find out the top plastic part of the odometer isn't seated right. I try to fix it myself thinking it was just some popped out clip to no avail, I bring it back to Trophy and talk to the manager about the new problem he come outside and brings my car directly to the service center and tells them to repair it and tells me it will be about 15 min. The tech then fixes the problem in a mediocre manner and leave the top part of the dash still not flush with vinyl and I tell the manager what I see and he ashure's me that he’s very sorry for the inconvenience and that he's "going to get onto that technician" and tells me he will fix the problem to satisfaction next time I come in for my repairs next week I agree and go home. I’m writing this complaint because of improperly trained carless service tech's and because of the amount of time I spent finding these problems out for myself, and the insane number of time's I have been to Nissan fixing problems for a new car that under 8,100 miles. Seriously this has got to be the worst Nissan dealership in the USA, I wouldn’t even trust these guys on an oil change because I'd be afraid one of their retarded techs would forget some crucial component... DO NOT Do BUSSINESS HERE!!! More

started with internet quote on specific vehicle - long story short, car is not there and price is nowhere near what they offered through email - obvious bait and switch - beware of extra dealer adds and c story short, car is not there and price is nowhere near what they offered through email - obvious bait and switch - beware of extra dealer adds and costs - i then went to a smaller dealership (thornhill) and was treated very well not to mention correct quotes and vehicle. More

All the advertisement on TV or online are phony just to lure people to go. The slaesman never honored what been originally promised. The wheel on the vehicle were not original as decribed on the sticker. lure people to go. The slaesman never honored what been originally promised. The wheel on the vehicle were not original as decribed on the sticker. It was just a waste my time 4 hours drviving 70 miles to check it out. More

My complaint is on similar terms. After negotiating with Trophy and another dealership for a car where another dealership offered a better price, one of the sales managers (Tim) convinced me over the phone Trophy and another dealership for a car where another dealership offered a better price, one of the sales managers (Tim) convinced me over the phone to come to Trophy as he would "beat any dealer by $250." When I arrived at the dealership the next day as planned, turns out the car that we had an agreement on.... had been sold--BEFORE Tim (or Timothy) had lured me to the dealership this deception. We made a trip out to trophy nissan believing we had a deal on a certain car for a certain price...and the managers knew they didn't even have the car they were selling! Even more, when we arrived at Trophy ( I was told by manager Timothy to find him when i got there), he wouldn't meet with me as he was 'too busy.' If you want to be treated with honesty and respect, do not go to Trophy Nissan! More

We were left in their madhouse of a showroom while the salesman searched for his keys. As he lead us out the door he exited first and didn't hold the door for my wife. He must of been 30 paces in front of salesman searched for his keys. As he lead us out the door he exited first and didn't hold the door for my wife. He must of been 30 paces in front of us on the way to show us a new car. We happened to walk towards our car, so when we got closer, I told my wife just to get in because we were leaving, this guy was rude. So, as we drove away, we looked back only to see him chasing us in the new car honking!! What a jerk! More

We were lied to about the prices and about several other facts in the purchase of the car. When my husband and I tried to stop the sale all together instead of allowing us to just cancel the deal they atta facts in the purchase of the car. When my husband and I tried to stop the sale all together instead of allowing us to just cancel the deal they attacked us verbally about how much time they had taken to seal the deal. We felt pressured into signing the papers. More

I bought 2 vehicles from trophy. I purchased a 1995 240SX new in 1994 and a 1996 truck new in 1996. I had recurring problems with both vehicles. I found the sales people to be extremely pushy and som 240SX new in 1994 and a 1996 truck new in 1996. I had recurring problems with both vehicles. I found the sales people to be extremely pushy and somewhat overbearing. My 240SX, while a nice car, had a recurring problem with the air bag sensor. The first time I took it in for service, it was there a few hours and I was called and told the car was ready. I picked it up. About a week later the air bag light came on again. I took it back for service. The car was there a few hours and I was called and told the car was ready. I picked it up. About a week later, the air bag light came on again. Angry this time, I drove the car back to Trophy. On I-30 during rush hour, the thermostat froze shut and the car overheated. By the time I nursed the car into the dealer, I also had a flat tire. I went into the service department, explained that this was the third time in a month that the car was here for the same problem and on the service rep's bulletin board, I happened to see 2 other work orders for 1995 240SX's with "air bag light on". Needless to say, I was furious. I told the service rep not to call me again until the car was fixed. After a week and having to order a new air bag sensor, the car seemed to be fixed. My 1996 truck had a speaker in the radio fail after one year and the truck constantly shuddered and squeaked when the air conditioner compressor would engage. Trophy claimed they could not recreate that problem, so I traded that truck in as soon as possible. I will never buy another Nissan. More

I applied online for them & was sent an email the next day telling me to call the Internet Sales person which was Noweda Jamison, well I called she said I will have a sales person call you first thin next day telling me to call the Internet Sales person which was Noweda Jamison, well I called she said I will have a sales person call you first thing Monday morning (since we talked on Saturday night)so that you can come down & pick out your new car. I was so excited & looking forward to it. Then comes Monday it's 3pm & no call, so I call her & ask what happened wasn't somebody suppose to call me? She said let me call you right back to check & see why they haven't called you. So I did wait an hour or so. I call back again & ask to talk to a Sales person & he looks for my file & tells me that I was not approved. So what made me mad is that she just gave me the run around intested of just telling me what was going on. This is not the best place to go to so beware, they are some bad sales people there. More

I went to the delership the sales person was okay, the manager was rude and tried to get me into a deal I couldnt count on. To make a long story short I purchased an Xterra, did all the paper work, left w manager was rude and tried to get me into a deal I couldnt count on. To make a long story short I purchased an Xterra, did all the paper work, left with the car. I got a deal on it, but the problem was they called me 2 days later telling me the bank didnt approve me after they made me go throug 5 hours of my time for nothing. It would have been nice to know before I drove off, that I was not approved. I asked for my downpayment back of course, and that took an hour. The dealership is crapy, the place stinks and there was trash all over the floor. Its bad, I got screwed over, so watch out. I would never recommend such a place to someone in need of a car. teresa31411@yahoo.com More

I visited the used car division because on TV they advertised their "Double Down" sale where you "buy one get one free." The advertisement stated that if you purchase "any car at any price" you could advertised their "Double Down" sale where you "buy one get one free." The advertisement stated that if you purchase "any car at any price" you could pick a second car from the "winner's circle" absolutely free while supplies lasted. The sale started the same day we purchased a 2004 VW Passat for $22000. When we tried to take advantage of the advertised special, we were given excuses ranging from "our credit score was not above 700" to "our car did not meet the price requirements". I was a victim of a classic Bait and Switch. Don't make the same mistake. Advoid this dealership at all costs. More