Trophy Nissan

Pansy was a very pleasant and responsive Customer Service person. She helped me save money all she could. For ONCE, my car was actually ready about when it was promised with paperwork ready for me to che person. She helped me save money all she could. For ONCE, my car was actually ready about when it was promised with paperwork ready for me to check out when I got there. On the down side... The cost still seemed REALLY high when all the work was added together. You usually provide a wash and vacuum, but the vacuum was skipped this time. I was looking forward to seeing a clean, fresh interior and was disappointed. More

The people working in the finance department don't give a crap about customers. When they called for the pay-off of our trade-in, no one from the dealership bothered to tell the old lien holder that the vehi crap about customers. When they called for the pay-off of our trade-in, no one from the dealership bothered to tell the old lien holder that the vehicle they were calling about was to be traded, therefore costing me another needless payment on the trade-in vehicle. The dealership tried to blame their mistake on myself. I am NOT in the car selling business, they are, and they should have known to tell the old lien holder this was a trade-in! Also, the car traded in had handicap licenses. The dealership knows or should have known that handicap tags stay with the person, not the car, and they charged me $75.00for registration, although the vehicle registration office said that charge should not have been made because of the handicap tags. I haven't heard a thing from the dealership responding to my numerous calls. What kind of idouts work in the back room? They are a disgrace and shouldn't be in the positions they have. By the way, this was the second vehicle we have purchased from this dealership. Be assured this will NEVER happen again. I, nor anyone I talk to or know, will NOT purchase anything from this dealership. More

I have a busy schedule and do not live near the dealership, however I want to maintain my Maxima well. I choose to go to the dealership because I expect them to use the correct oil, parts, etc. dealership, however I want to maintain my Maxima well. I choose to go to the dealership because I expect them to use the correct oil, parts, etc., and I want a record of that. I came for a regular oil change. I passed by many, many places that could have changed my oil. I came without an appointment, but they took me right away and I was out the door quickly. Everyone is friendly and informative. I appreciate that the explaination is just that, information. They are not talking down to me, and I don't feel like they are trying to sell me something extra to make a bit more money. The price is fair, and the work is fast and efficent. Thank you, Florence Prince More

Oscar was great. Bought a 2010 Nissan Rogue and the process did not take long at all. Love the car and cannot be happier! Love the no hassle experience at Trophy Nissan. This is our second time to buy process did not take long at all. Love the car and cannot be happier! Love the no hassle experience at Trophy Nissan. This is our second time to buy a vehicle at Trophy Nissan and will not be the last! More

Danny is always helpful and really takes good care of my car. I appreciate the prompt service I am given, the manual that informs me when services are due. Danny has always explained what a service is and car. I appreciate the prompt service I am given, the manual that informs me when services are due. Danny has always explained what a service is and also told me that I could put off a service for a month or so if I need to. If you check my records you will find that Trophy has serviced my car since I bought it in 2006. More

Is a great place to purchase a vehicle and will return. A great place for service on vehicles, great for just an oil change a little pricey at times for other needs in my experience, would like to see more o great place for service on vehicles, great for just an oil change a little pricey at times for other needs in my experience, would like to see more of a savings in my own pocket on vehicle maintenance combination service package deals/coupons, so I could get it all done at one time and get a deal also. Times are tuff for all and unfortunately costly auto maintenance gets put on the back burner. More

Actually, since my purchase of the Maxima I have NEVER had a bad or negative experience with Trophy Nissan..... Last time I showed up on a very busy day without an appointment. Danny was very friendly & had a bad or negative experience with Trophy Nissan..... Last time I showed up on a very busy day without an appointment. Danny was very friendly & showed me the utmost of customer care... Trophy! Trophy! Trophy! Best regards, Cheerful Charlie More

The staff at Trophy are helpful and friendly. I never have to wait when I first take my car there for service. There is always someone there to greet me. The service is quick and thorough. They always have to wait when I first take my car there for service. There is always someone there to greet me. The service is quick and thorough. They always give me a lot of information about my car and the type of service I need when I take it in and what needs to be done the next time I bring it back. More

Trophy Nissan in Mesquite, TX has been my dealer for many years. I have leased and purchased two Nissan Xterra's from them. The sales experience was great both times. I have used Trophy Nissan's service d years. I have leased and purchased two Nissan Xterra's from them. The sales experience was great both times. I have used Trophy Nissan's service department for both vehicles and continue to use them for scheduled maintenance and other needs. Danny Slatinsky is my service advisor. He is a great service advisor and I trust him. I would recommend Danny and Trophy Nissan to my friends and family. More

I purchased my vehicle from Bankston Nissan in Irving July 2008 and had been getting my car serviced with them. Within the past year I came to realize that they were not telling me when things needed to July 2008 and had been getting my car serviced with them. Within the past year I came to realize that they were not telling me when things needed to be done to my car, review service performed or when there were recalls. I was putting off going to Trophy Nissan (even though it was closer to my home) because I did not have a good experience with the salesman when I was looking for cars the summer of 2008 and thought that service department would be the same. Since I was very unhappy with Bankston's service, I decided to try Trophy and very glad that I did. I get a detailed report of service done (hard copy and email), friendly employees and best of all I was in/out of there very quickly! I was usually at Bankston for minimally 1 hour and usually longer even though I had an appointment each time. Thank you. More