Trophy Nissan

Jeff gave the best customer service I've experienced with Trophy Nissan. He was very helpful and friendly. I will definately recommend friends to Nissan because of his great interest to help his customers. M Trophy Nissan. He was very helpful and friendly. I will definately recommend friends to Nissan because of his great interest to help his customers. Mr. Wittman constantly kept me informed of what was going on with my vehicle and walked me through the process as much as he could. Thank you so much for training your people to be so helpful, I'm very appreciative! More

it was one of the best buying experence that i had ever had.he explained everything very well.he went beyond and above of any buying a new car.he was truthfulabout the cost.and was able to answre any ever had.he explained everything very well.he went beyond and above of any buying a new car.he was truthfulabout the cost.and was able to answre any question that i had.thanksfor agreat buy experence. More

I have brought ny 2008 Nissan Alitma in for service twice and both times the service people talked down to me and they were never able to find the problem. The first time was due to me smeeling a warm coola and both times the service people talked down to me and they were never able to find the problem. The first time was due to me smeeling a warm coolant smell from the car especaily when the heater was on, a slip in the transmission and a popping sound the seemed to be coming from the muffler. The first time the "gentlemen" informed me that the reason I was smelling coolant is because I must have overfilled it, when I had never added any coolany to the care. He also told me that basically I must be unaware of how the Nissan transmissions work, and they could not duplicate the popping. The next service was my car would not start and again I mentioned the popping sound that is coming from the muffler. He said the fuel did not evaprtae and it was flooded for over 10 hours and that happens in the cold. I informed him the car is garage kept and stayed around 50 at night. He informed me that there was no way that my garage at home stayed around 50 degrees in the winter I must again be crazy because he seemed to know about my garage. I was required to pay for the tow on the unit to get it back when I still have the popping sound but the car does start now. I spoke with the night manager Kevin and he promised to get to the bottom of the popping noise I was hearing. He asked me to contact him the next day to make sure he had a rental car for me to use. When I contacted him the next day he asked me if I was sure I even spoke with him the night before about this. After he finally remembered our 45 min conversation from the night before he left me on hold for another 5 mins and in those 5 mins already forgot again why I was calling. I have choose to not have my car services by Trophy ever again and since my warranty is almost up I guess I will just have to deal with the popping noise. I have purchased 3 Nissan's from Trophy and while I still stand behind the cars I will not be buying my 4th Nissan from Trophy! More

Danny Slatinsky, my service rep, is always very cordial and helpful when I bring my car in for service. I actually waited for him to return from his vacation so he could assist me with my needs as I trust and helpful when I bring my car in for service. I actually waited for him to return from his vacation so he could assist me with my needs as I trust he will do the correct thing and seems to be very fair. More

Although I had already received this questionaire about an earlier visit, I have to tell you about what happened to me tonight at your dealership. When i started my car this evening, it was suddenly ru an earlier visit, I have to tell you about what happened to me tonight at your dealership. When i started my car this evening, it was suddenly running terribly. The car would not idle and kept dying. I had to have my car for a pretty important photo shoot tomorrow, and as i drove to the dealership, I was concerned that it was too late for them to look at my car and get me taken care of before closing. All the way there, the car died at ever light, and at tiems, I wasn't sure I would make it there. When I arrived, I looked for Danny Slatinsky, because he has always taken such good care of me. Fortunately he was still there. I told him the problem, and he said he thought he knew what it was. We went out to my car, lifted the hood, and he took the time to show me that an air intake hose had come loose, causing the problem. He got a screw driver and fixed the problem and told me there was no charge. I was in and out in less than 5 minutes! This guy is an incredible asset you your dealership, and I felt I should tell you about it. I wholeheartedly recommend your dealership anytime anyone asks. Keep up the good work! Thanks, John Noeding More

NO:1.Service Advisor !!!!! Danny Slatinsky service my trucks since 1996.(15 years).He is the STAR of Service. Always 100% QUALITY,KNOWLEDGE,SKILLS,HELPFULL,HAPPY.I drive 20 miles one way to get the GREAT trucks since 1996.(15 years).He is the STAR of Service. Always 100% QUALITY,KNOWLEDGE,SKILLS,HELPFULL,HAPPY.I drive 20 miles one way to get the GREAT SERVICE from Danny.THANKS DANNY !!!! .Les Gorniak More

The reason for my visit was to upgrade my 2006 Titan king cab to a full 4 door Titan. I received a call from Thomas and gave him the numbers that I could afford and would not pay more than that. After I re cab to a full 4 door Titan. I received a call from Thomas and gave him the numbers that I could afford and would not pay more than that. After I rejected the first offer on the first truck which was too high I continued to receive offers that were more than I told them I would pay on the same truck and the second truck. I was assured from the beginning that they could get me into the truck with the figures I gave them. I was extremely irritated after sitting in that dealership for over 4 hrs trying to get them close to what I told them I'd pay! Each visit to Trophy Nissan has been the absolute worst experience I've had buying one of your trucks!! My first visit to the dealership was soured by the incompitance of the service department! They lost my truck for an hour when I returned to pick it up after finalizing the paperwork. My most recent visit I had to deal with salesman giving me the run a round for four hrs!!This visit was by far the worst of the two visits! I love my Nissan Titan but I really don't like going there for service or buying a vehicle!! Carlos Quintanilla was one of the bright spots to the afternoon...very cool guy!I believe that there was also a guy by the name of Darryl that was extremely friendly and helpful! More

We have bought 2 new Nissans at Trophy Nissan and could not be more happier with the overall service of the dealership. First, the quality of the vehicle is top notch. Second, the salespeople were more t not be more happier with the overall service of the dealership. First, the quality of the vehicle is top notch. Second, the salespeople were more than friendly and worked above and beyond ot get us the best deal possible. Third, the service department is unbelievable. We have owned Ford, Dodge, GMC, and Chevrolet vehicles in our time and have never found a better service department. They are not only outstanding with the work they provide, but they are speedy as well. Overall, I would be more than happy to recommend Trophy Nissan to ANY person for their auto purchasing experience. More

I gave the "quality of work" a "very bad" rating because everytime I bring my car in for a scheduled service I have to bring it back due to sloppy work from the mechanics. They also seem to be cutting corn everytime I bring my car in for a scheduled service I have to bring it back due to sloppy work from the mechanics. They also seem to be cutting corners by not topping off fluids or perfoming the multi-point inspections at each scheduled service. You are paying for a service and not receiving the full service for which you are paying. As an example, I have been going to trophy Nissan for a few years now and have yet to have my door hinges lubed which is part of the scheduled services. This situation is very frustrating because my service advisor is great, but the work is so sloppy it's disgusting. Also, the service department doesn't seem to be properly managed. I have addressed my concerns before and no one at the management level has ever apologized. Even as I waited for my car to be fixed from the mechanics sloppy work, no one ever apologized. More

My wife and I have purchased our last 8 cars from Trophy, since 1993. We have dealt with Danny Slatinsky on the service side for a number of years, and have built up a level of trust in him. At this point, I since 1993. We have dealt with Danny Slatinsky on the service side for a number of years, and have built up a level of trust in him. At this point, I still use Trophy for service even though we no longer reside in Mesquite, due primarily to Danny. And, I trust Trophy will properly service our cars. It has worked so far!! More