Trophy Nissan

We were researching buying a new car seen a Trophy Nissan comercial saying they had New Sentras for 12,999, we called and spoke to a BJ and explained we had some credit issues over a home loan modification t comercial saying they had New Sentras for 12,999, we called and spoke to a BJ and explained we had some credit issues over a home loan modification that was resolved and we had documents to verify it, BJ told us since we had paperwork showing the home loan was modified to go online and fill out an application so we did, BJ called us back and said she gave our application to Kevin her finance manager to review,Kevin called us back and asked about the home modification and said if we did have documentation he could get us approved before traveling an hour to come pick a car, we told him we had the documents so we made an appointment to go pick a car 1/15/2011, we travel an hour got to Trophy Nissan and went into the new car dealership where BJ got Kevin who got all our papaer work and income information, Kevin said we could go out side look at cars and he would go to the finanace department to get every thing squared away,He came back and said there was some good new and some bad news, the good news was we were still approved for a no money down loan but to stay in a low payment we had to go to the used car lot, we agreed he said he had a friend over there that would take good care of us that there were a few different choices in cars to choose from, we went over to the used car lot was passed to a salesman Mac who was told by Kevin we were approved for no money down and the payment that we were looking to stay with in Mac said he would take good care of us again reassuring us that we would be satisfied with our experience,Mac shook our hand and Kevin left, Mac sat us in a glass cubical and said he would be right back to show us cars, we waited for so long that other people were asking us if we have been helped, We see Mac pull up in a Blue Nissan Versa he comes in and says thats your car, we asumed he was being a salesman and it was one of thecars to choose from, we go out side look at the car and says lets go for a test drive we get in the car and we start the test drive we ask Mac what other cars we had to choose from he said none this is your car, he said it was the only car we qualified for that's where it all started, we arhued that Kevin said we had a few different cars to choose from he insisted that the Versa was the only car, I told my fiance that I did like the carv so we agreed to take the car even though we did get to choose a car, Mac took us in to the building said he went into a room came out and said how much you putting down, we answered we were approved with no money down Kevin already told you that, he went in the room again and came out and was haggling us for a down payment after telling him again Kevin said we didn't need a down payment Mac replied Kevin is no more than me a salesman he can't make those decisions and went back in the room, Me being upset called Kevin and told him what Mac said Kevin was coming over to straighten it out and Mac finally came out of the room and said okay we lowered the price of the car to get no money down go get your proof of insurance, Mac said that he was going to go gas the car up that a person from finance would be coming to get us to fill out the paperwork, we sat again for a very long time Mac came in and asked if any one came to get us we said no he went and spoke nto someone and with another short wait a gentleman came and got us we filled out tons of paperwork some was explained some was half explained, we were told what our car payment would be and when the first payment would be due what we didn't know is there were two papers filled out that would change our experience for the worse, we were congratulated and sent home in the Versa, they called s the next day to see how every thing was going, then we started getting calls from Sammy asking us questions about what we put on our loan application, we asked if anything was wrong he said no they were just reviewing information,a few days later we get a call from a Jennifer saying that we needed to bring them $3000.00 or bring the car back, we called Kevin to find out what was going on and he said he would call the used car lot to find out he then calls us back saying that there was debt issues, we went back and forth with Jennifer and Susie them over the $3000.00 that jumped to $4000.00 and back to $3000.00 we were told that we could bring a check for the $3000.00 that could be held for 21 days and then cashed after I got my income tax check we asked if we could swap the check for an air check voucher that we has applied for they said yes, we made an appointment for 1/28/2011 to take the check for $3000.00 for them to hold until the voucher came another hour drive we got there a young man Delvin asked how he could help us we said we were there to see Susie, he left came back and said he would help us he started a new batch of paperwork because they were getting the check from us, we asked him about the voucher and swapping it for the check he said hewould go check on that he came back and said no we couldn't because it wasn't present at the time of the paperwork, we asked why they said we could he didn't have an answer, we willed out the new paperwork gave him a check for $3000.00 said he was going to get the form for us to sign to hold the check for 21 days, he left and was gone for a long time he kept coming in saying he was waiting for the form,while waitng our salesman Mac came in and asked us about us telling Kevin what he said about Kevin being no more than a salesman, I replied is that not what you said that he was no more than a salesman like you and he shook his head agreeing, finally Delvin came in and said we were not approved for the check to be held, we asked what do you mean not approved they had applied for another loan from a bank to pay them the $3000.00 that would then cash our check in 21 days, we were never told that it was another loan we were applying for until after the fact, then another gentleman came in after trying to get the 21 day loan approved on my fiance's bank account and we asked him why we were never told it was another loan we were applying for we never got any straight answers he then said he couldn't let us leave with the and we could come back when we got the clean air voucher, we explained we had no ride home so the gentleman told the salesman Mac to drive us home, during the ride home Mac was trying to apologize we explained we were not angry at him but we were angry at the whole situation, Mac sat in the back and said they discussed in meeting about giving people cars with no money down and then requesting money or the car back with in a week so this let us know it was a common practice to top it off after leaving the car at the dealer ship 01/28/2011 BJ called and asked us how the car was doing and if everything was okay we said what car you took it back she seemed shocked and said we should have called her needless to say when we got the air voucher we bought our car some where else. w More

The service department at Trophy Nissan has always treated me very well. I have both my wife's Nissan Murano and my Infiniti G35 serviced there. The team there goes above and beyond to make sure tha treated me very well. I have both my wife's Nissan Murano and my Infiniti G35 serviced there. The team there goes above and beyond to make sure that I get in and out as quickly as possible without making me feel rushed. They have always been able to meet my service needs. More

The staff seemed overly concerned about their ratings on upcoming surveys. It was reiterated to me by everyone I met with and to the point that is was becoming annoying. Other than that, the dealership is upcoming surveys. It was reiterated to me by everyone I met with and to the point that is was becoming annoying. Other than that, the dealership is clean and runs well. The receptionist was overworked in answering phones. More

I like the way the staff treats the customer. Not only in service but also at the new car section. It was my first time getting a new car from a dealership, and Oscar made it very easy by being patient and e service but also at the new car section. It was my first time getting a new car from a dealership, and Oscar made it very easy by being patient and explaining everything question i had. The service department staff is great. They make sure that you are being helped and taken care of. They are honest and quick with their work. They make sure that you understand everything about your car being in service. They also make sure that the customers are satisfied with the service they have. I would recommend Trophy Nissan to friends and family. I was told that it was one of the greatest dealership and that is how i decided to get my first new car there. And so far everything has been awesome. I am one satisfied customer of Trophy Nissan. More

Jeff Whitman is outstanding with his customer service and staying on top of letting me know my car was almost ready and ready. We will always use Jeff Whitman has the handler of service needed on the Armada staying on top of letting me know my car was almost ready and ready. We will always use Jeff Whitman has the handler of service needed on the Armada and the Titan. He always does everything with a smile on his face. Thanks Jennifer Hooser More

At first it was not looking like I was going to be At first it was not looking like I was going to be driving off of the lot in the truck that I wanted. But then another Sales associate(Gerald Wilson) At first it was not looking like I was going to be driving off of the lot in the truck that I wanted. But then another Sales associate(Gerald Wilson), that I previously spoke with ack in December stepped up along with one of the big wigs and got my deal done. I am very happy and grateful with the turn out of my experience. I will go back when the wife is ready to buy!! More

We have been coming to Trophy for a while now only because of Jeff he knows great service and we will be his customer forever. He builds relationships that last a life time plus he's funny and thinks because of Jeff he knows great service and we will be his customer forever. He builds relationships that last a life time plus he's funny and thinks Green Bay Packers are good. Thanks Jeff Toby and Jennifer Hooser More

Randy was great he always takes care of me when I come in. I went to discount tire and ntb and they both said I need a new tire and rim randy took care of me I end up not need either. I will definitely f in. I went to discount tire and ntb and they both said I need a new tire and rim randy took care of me I end up not need either. I will definitely from now on be coming to trophy to see randy for any of my caor needs More

I would not take my car anywhere else but trophy to be serice and trophy is the only place that I will buy my cars I love trophy and the friendly people that work there I have and I will recommend trophty serice and trophy is the only place that I will buy my cars I love trophy and the friendly people that work there I have and I will recommend trophty to my friend and family for buying and servicing their cars More

The dealership and it's employees we understanding and answered all my questions even ones that most sane people wouldn't ask... They didn't take advantage of me because I am a woman, gave me a fair trad answered all my questions even ones that most sane people wouldn't ask... They didn't take advantage of me because I am a woman, gave me a fair trade in on my vehicle and did everything possible to meet all my requests. More