Trophy Nissan

The Internet Department were not very helpful. I called to schedule an appointment they said I would get a gas card but then when I arrived and chose my vehicle, the story changed. I had to involve multip to schedule an appointment they said I would get a gas card but then when I arrived and chose my vehicle, the story changed. I had to involve multiple managers to get the issue resolved and it took about a week. This could have been a lot smoother and customer friendly. I do not remember the sales person name but he was very nice and helpful. He showed me many vehicles and never lost his patience. I really enjoyed that part of the process. I would recommend the dealership to others. I love the service department. They are great! More

From the time I arrived to have my car inspected for body work everyone that i encountered was friendly and helpful. When you think of getting body work done you normally crenge at the thought, but beca work everyone that i encountered was friendly and helpful. When you think of getting body work done you normally crenge at the thought, but becasue everyone was so nice and courteous, it made the experience with getting my care repaired just a little bit more easier. More

Good stuff and continue the great job. I was able to get all the information promptly and was able to get my questions answered. The salesperson was courteous and patuent to anaser questions. Keep up the go all the information promptly and was able to get my questions answered. The salesperson was courteous and patuent to anaser questions. Keep up the good work. I was able to get all the information promptly and was able to get my questions answered. More

I stopped in for an oil change. I did not have an appointment so I was concerned tht it may takke too long. Brian greeted me in the drive thru area and was very professional. He told me that it wou appointment so I was concerned tht it may takke too long. Brian greeted me in the drive thru area and was very professional. He told me that it would take about 30 mins for my oil change. I was delighted when after waiting only 20 mins my car was done. Brian reviewed with me the work my car may need. He was very polite and knowledgable. More

I went to this dealer and I will never go anywhere else. They did a great job from beginning to end. They treated me with respect and listened to my request. They gave me a fair deal and I left not only wit They did a great job from beginning to end. They treated me with respect and listened to my request. They gave me a fair deal and I left not only with a great car, but a great experience. And a team of people who were there after the sale. All in all amazing. More

I am extremely impressed with the service I received from Trophy Nissan. Kevin greeted me as I pulled into the service bay. He promptly got the info from me and invited me to the waiting lounge. Thirty mi Trophy Nissan. Kevin greeted me as I pulled into the service bay. He promptly got the info from me and invited me to the waiting lounge. Thirty minutes later, he came to me and described service that needed to be done to my truck in the near future. The price was exactly what I expected. I consider this a great experience at a dealership. I have dealt with Trophy for over 20 years. Always reputable. More

I would not recommend Trophy Nissan to anyone. They smile in your face the whole time whiile they lie and decieve you. They will try to sell you all kinds of warranties that you cannot use at all. When I tri in your face the whole time whiile they lie and decieve you. They will try to sell you all kinds of warranties that you cannot use at all. When I tried to contact service I was spoken to like I was I was an idiot. Also I referred my sister who purchased a 2010 Maxima and I never got my referrral fee. Each time I called to check the status I got another excuse. They could care less. All they want to do is make money. Another reson why would be the fact i was told my car was in good condition and I have already spent over $1,500 dollars for repaires that the extended warranty they sold me does no cover. More

We looked at and test drove a 2008 Altima S for our daughter. The vehicle was listed on the internet at autotrader.com for $18,864. Everything regarding the customer service and test drive went well. daughter. The vehicle was listed on the internet at autotrader.com for $18,864. Everything regarding the customer service and test drive went well. When it came time to start talking costs and numbers, I was presented a sales price of over $20,000. When I pointed out the original sales price, I was told that it did not include a $1600 dealer prep fee. I was quickly told that it is mentioned at the bottom in a paragraph included with all the other additional fees such as tax, title, and license. Any car buyer that has bought cars as long as I have knows that the sales price does not include tax, title, and license, and that those are additional, ...., however, in all my years of buying new and used cars, I have never heard of passing on a $1600 prep fee to the consumer. The way this is done is very deceptive and mis-leading and in my opinion an un-ethical practice just to get buyers to your dealership. My opinion of Trophy Nissan and this practice has greatly been negatively affected by this. We are looking at other vehicles at other dealerships. Thanks. More

They seem to be lost at times. One rep will have 8 people at their desk while 2 others won't have anyone but you still have to wait for the person you were assigned to. Stupid!Did not rotate my tires b/c the at their desk while 2 others won't have anyone but you still have to wait for the person you were assigned to. Stupid!Did not rotate my tires b/c they said they didn't have that special lug . It was attached to the jack the way it came from the Dealership. Did not call me back when a recall part came in. Then they used it on another car, so I had to wait again. The only reason I checked the yes box on recommending this Dealership is b/c you really don't have much of a choice. More

I absolutely dread the thought of "car shopping". However, from the first time I visited Toyota of Dallas and even now for vehicle maintenance, this dealership has made each experience ext shopping". However, from the first time I visited Toyota of Dallas and even now for vehicle maintenance, this dealership has made each experience extremely easy and for lack of better words "less sucky". I referred my friend to the dealership and she purchased a car a week later. Anytime any of my friends tell me that they are in the market for a vehicle, I tell them about Toyota of Dallas. More