Trophy Nissan

service is always prompt and work is done correctly the first time - and then danny makes sure we're happy we've purchased 6 vehiocles at trophy and will soo purchase another 2 if the price is right first time - and then danny makes sure we're happy we've purchased 6 vehiocles at trophy and will soo purchase another 2 if the price is right - i hope eddie jackson is still there - he's great More

i give great rating because the staff in service does take care of the auto service as promised. The staff there are really nice and understanding. They do all they can to help and make sure we get wha take care of the auto service as promised. The staff there are really nice and understanding. They do all they can to help and make sure we get what we need. They answer all the questions and make sure that we understand what is going on with the service. i would recommend Trophy Nissan to friends and family for both new car sales and service. More

Every time i goto Nissan to get my oil changes i am always treated with respect and taken care of. They get me in and out and also provide me with transportation if my car needs to be kept for long per always treated with respect and taken care of. They get me in and out and also provide me with transportation if my car needs to be kept for long periods of time. I would recommend this dealership to family and friends. Thank you for the good care Nissa. More

everyone was so attentive and caring.they strive to suit your personal needs and seem to honostly know what they are talking about when it come to the financial and personal aspect of the deal. i actually l your personal needs and seem to honostly know what they are talking about when it come to the financial and personal aspect of the deal. i actually left feeling as if i got a true bargain. i would reccommend trophy nissam to anybody. More

I asked that they check the lights in the interior while in for other service and they forgot to do that- so now have to take it back again to have those fixed. they have not been working for some time. in for other service and they forgot to do that- so now have to take it back again to have those fixed. they have not been working for some time. Other than that , I have been very pleased with my service there. I am very pleased with my Nissan Murano. sue Lane More

After we found the car online, we talked to Janet via IM and asked her to confirm that the specific car was available there before we drove so far. Janet's manager confirmed the car was there and available and asked her to confirm that the specific car was available there before we drove so far. Janet's manager confirmed the car was there and available ready to test drive. We drove 25 miles to find 15 sales men sitting around outside on the steps of the dealership ready to pounce. Manuel met me as I opened my car door and totally ignored my sister who was actually the buyer. We asked for Janet and Manuel wanted to note our names and phone numbers before he would get Janet for us (we had already given our names & numbers to Janet online). After disappearing to the back office for a few minutes, Janet comes out and we find that she is an online administrator - not our sales person. No women are working there except for the receptionist & admins and I feel sorry for them in that atmosphere. Manuel tells us that, OOPS, they sold the car "late last night". Even if it was true, they lied and no car existed as I asked it to be confirmed. Then, they told us that the car price was MINUS the $1600 they have to add for "refurbishing" the car. etc.etc.etc... We left feeling creepy & taken advantage of. I will NEVER go back to Trophy Nissan in Mesquite EVER again. More

Upon arrival my service rep. usually meets me as I get out of my car. Visit about the service and regular chit-chat and then he takes all the information needed for the service. Usually we discuss the ser out of my car. Visit about the service and regular chit-chat and then he takes all the information needed for the service. Usually we discuss the service schedule in the manual for any extra service or what I might not want to do this time around. Service rep. usually drives the car straight back to the service area. Usually my wait period is 30-45 minutes for all service, whether I schedule my visit or have to come in without making an appointment. The wait doesn't wear or seem to take long due to the TVs and all the other activity going on in the waiting area. Plenty of food and drink. More

Oil change was handled quickly and efficiently. They advised me of possible recalls that I might not have heard of. The staff was very friendly and accommodating. I will continue to have my servicing advised me of possible recalls that I might not have heard of. The staff was very friendly and accommodating. I will continue to have my servicing done at Trophy Nissan even though it is quite a drive from my Grand Prairie home. More

Randy was very helpful and patient with me. He understood that I was not at the place where I could afford to fix everything with my car, so he helped me pick what was important. I will be coming back to thi that I was not at the place where I could afford to fix everything with my car, so he helped me pick what was important. I will be coming back to this dealership to get the rest of the work done on my car shortly. Thank you More

My new Murano was missing the antennae mast. I have repeatedly requested an antennae mast. Harry told me to msubscribe to XM and I wouldn't need the antennae. I stataed that that was an unacceptable so repeatedly requested an antennae mast. Harry told me to msubscribe to XM and I wouldn't need the antennae. I stataed that that was an unacceptable solution. The dealership has been unsupportive and evasive on the subject. I still do not have a Nissan antennae mast. More