Trophy Nissan

Ray does an excellent job with his customers. His knowledge of Nissan cars is amazing. Danny in service takes great care of his customers and keeps them informed as their car is serviced knowledge of Nissan cars is amazing. Danny in service takes great care of his customers and keeps them informed as their car is serviced More

Incredible, most professional dealership I've ever experienced. I would recommend this dealership to anyone wanting a superior service experience. Total satisfaction in purchasing a car and would re experienced. I would recommend this dealership to anyone wanting a superior service experience. Total satisfaction in purchasing a car and would recommend speaking with Shawn directly. I've never met an honest salesman, however, Shawn is such a person, truly cares about your experience with Nissan. This was my first Nissan purchase and will purchase again many years from now. More

I traded in a leased vehicle ( leased from Trophy ) several months prior to the completion of my lease agreement for a lease on a new Nissan. I had paid ahead 5 months on my current lease and after Ra several months prior to the completion of my lease agreement for a lease on a new Nissan. I had paid ahead 5 months on my current lease and after Ray called the Nissan lease office was told that I would be refunded all of the money I had paid in advance. The amount was approximately $1500.00. I talked to the person at the Nissan lease office while I was in Ray's office to verify that the monies would be refunded and was assured that it would happen as soon as I signed the lease on the new vehicle. The long and short of my story is that it has been approximately 4 months and after repeated calls to the person in charge of the matter (Victor James) I received a credit on my current leae for two months payments approx. $600.00 and have been told that I will receive another credit next month of $300.00. During my discussions with Mr. James he said he was refunding the money only to maintain a good relationship with me, but it should never have been promised. The bottom line is I believe when this is all done I will lose between $300.00 and $600.00 dollars on the transaction. I recognize that I should not have taken the word of some clerk at Nissan leasing, but was assured that I had nothing to worry about. I expect to receive all of the money promised in the deal. I know it was miscommunication on everyone's part, including my failure to insist that it be put in writing nevertheless; This incident will still be fresh on my mind when my current lease expires. More

Although I do not enjoying searching for a new car, due to the attack you get walking up, once I began the search it went very smoothly. The sales professional actually listened to my needs and exceeded th to the attack you get walking up, once I began the search it went very smoothly. The sales professional actually listened to my needs and exceeded them. I originally went in knowing what I wanted but it was a little out of my price range. Instead of pushing me into a deal I couldn't afford, he took my needs and found me a car I love. The process was quick and easy. Everyone was very friendly, including the service department when I just needed and oil change. I appreciate great customer service because I am in the business of sales myself so I suppose I am harder to please. This buying experience was memorable and I absolutely love my car! More

I agreed on a price with the sales person but when I got to work with Finance the monthly payment was $158, almost 50% more, than I had agreed with the salesperson. The finance person was the epitome of th to work with Finance the monthly payment was $158, almost 50% more, than I had agreed with the salesperson. The finance person was the epitome of the sleazy used car sales person. In hindsight I wish I had cancelled the sale and kept my old car. I wouldn't by another car from this dealership if tehy paid me for the experience. More

I Have bought the 6 cars-trucks from trophy nissan and have had Fantastic dealings with them. As long as they continue to have quaility people like Corey, Joe & Jennifer I will continue to deal with Troph have had Fantastic dealings with them. As long as they continue to have quaility people like Corey, Joe & Jennifer I will continue to deal with Trophy Nissan. the are the greatest!!! Brian F. More

Came in to buy a used car, I wasn't greeted at all finally went and talked to someone and was pretty disappointed with the communication and left. I went in late around 8pm maybe they had a long day. finally went and talked to someone and was pretty disappointed with the communication and left. I went in late around 8pm maybe they had a long day. More

Based on my experience with other dealers, I expect to be greeted at my car when I drive up for service, but that was not done upon my arrival. Also, when I got an oil change previously I was informed of greeted at my car when I drive up for service, but that was not done upon my arrival. Also, when I got an oil change previously I was informed of areas of needed service, but was assured that I could wait until the next oil change to take care of these items. However, I did not expect to return to the dealership before my next oil change. With this in mind, I do not feel that these same items should be marked as "declined by customer" because I was there for another unexpected issue. I hope that this does not negatively reflect upon my warranty status, although I was assured by the person who returned my car to me that that would not be the case. I also had to wait more than "a few minutes" to receive my car after my car service was complete. Overall though, I was very satisfied with my service. More

we decided to make the 100 mile drive from our home to your dealership on Monday, 6/13. Upon arriving, Chad gave us to Ivan. We had spoken with Chad & emailed back & forth before deciding to come. your dealership on Monday, 6/13. Upon arriving, Chad gave us to Ivan. We had spoken with Chad & emailed back & forth before deciding to come. Our first concern was when the car we had originally inquired about "was no longer available" after we were indicating we were coming to the dealership. He said he had 'several'. He quoted us a price & when we asked about a new vehicle that indicated on website it was 'in transit' he said 'we want to sell you a vehichle; it doesn't matter new or used. Yet when we arrived, the focus was ALL on used! Ivan was personable initially, assisted us with the test drive, and subsequent paperwork.The vehicle we are purchasing has some bumper and rear panel damage that is to be repaired, along with window tinting & your make ready. He then gave us to your finance rep who printed off our forms, reviewed everything, and processed our $5000. down payment. Ivan then took us over to the rental area and told us that our car should be ready Wednesday afternoon. We were provided with a car to drive home. Tuesday Capital One called and asked for a copy of our bank statement to verify my social security deposit. That was faxed to them at 11:30 a.m. At about 2:00 my wife called Trophy because she in on the Board at her church & they have called a meeting for Wednesday evening. She simply wanted to inquire if the car might be ready earlier or let someone know that she might have to wait until Thursday to pick it up. (I work nights & she is a full time student) She had forgotten Ivan's name & he didn't give us a card so she asked for Shayla. Shayla was not available so another female in that department said she'd see if she could find out something & call her back. Two hours passed, and no one called. She called back & spoke to Shayla. She said she'd check with Ivan & have him call us back. He did not call. Meanwhile, shortly before 4:00 pm Maria from your finance department called & said that Capital One 'said they could not use the bank statement that THEY requested', they needed another letter of verification from the Social Security Admin. Capital One had not called to tell us that. My wife faxed the requested letter to Capital One & called Maria to see if she wanted a copy faxed to Trophy. She said yes; my wife faxed it and called Maria to verify she received it. Maria thanked her & said all was 'good'. Since she had Maria on the phone, my wife asked her if she would mind helping. My wife told her about her calls, that she just wanted to see if there was any possibility that the car might be ready early, explained about her meeting & her (my wife's) concern that she might have to wait until Thursday to come pick up the car due to her meeting & worried that we'd incur fees on the loaner if we delayed. Maria was wonderful--she said "I will find out & call you back'. Shortly thereafter, Ivan called & my wife answered. I was sitting in the living area when she spoke with him. His first comment was "How are you? She said fine. He said "well I've talked everybody in this place" my wife said "I feel the same way". Nobody called me back. Ivan then proceeded to tell her that "I told you the car might not be ready until Wednesday or Thursday. Remember our 27 point inspection & it had to go to the body shop? I told you I would call YOU when it was ready." My wife expressed that she was just concerned about owing for the loaner car and he told her he would not. I could tell from her expression and her subsequent feedback about the call that she was not appreciative of the manner she was spoken to. I was there when Ivan told us "the car should be ready Wednesday evening". He said nothing about another day. I do not appreciate Ivan or any other member of your staff being abrupt or condescending to my wife! It should not have taken 4 different phone calls to get an answer to the simple question of the status of our vehicle. I now have the perception that too many of your staff members are one peg in a single hole & not willing to help with something if it is not their 'department or job'. Our car was NOT ready as indicated, we were subsequently told that there was a 'parts delay". Ivan said "you DO realize this car is made in Japan & we might have difficulty getting parts?" We had our $5000 cash & firm financing tied up in this vehicle for a week. During this week wait we discovered through friends and the internet that this scenario is common at Trophy. Furthermore, we also discovered that we could have purchase a BRAND NEW Nissan Versa with power everything (ours has manual windows, etc) for only $400. more than the price we were charged for our 2010. It is certified, however, Chad or NO ONE at Trophy gave us an opportunity to look at new vehicles. We were led to believe that the 2011 new cars were 'much more expensive' and 'would not be within our payment range'. Yet within three days of our signing the final papers Trophy had at least 8 2011 Nissa Versas listed at prices less than or only $500 more than the purchase price we paid. If we had the financial ability, we would seek legal counsel about this snafu. It is the typical 'used car sales' experience that we hoped to avoid. We tell ANYONE who we know that is car shopping to AVOID Trophy Nissan. A friend at our church purchased a vehicle there three weeks before us & had an almost identical experience. We have also discovered numerous individuals who have shared their experiences on the internet. Perhaps a class action suit is in order? SOMEHOW this consumer fraud mill has to be stopped! More

I've always been treated with the most courtesy I've ever experienced by all persons I've dealt with personally or by phone. The repair and service experience at Trophy has been very professional and I have experienced by all persons I've dealt with personally or by phone. The repair and service experience at Trophy has been very professional and I have great confidence in their work. Any questions or problems have been handled promptly and again with courtesy. More