Trophy Nissan

I came in a couple of months ago to get a front end alignment on my car and my car seems to be still doing the same thing it was doing when I first bought it back in to you guys. So, my husband bought alignment on my car and my car seems to be still doing the same thing it was doing when I first bought it back in to you guys. So, my husband bought it back up there and talked with another advisor and they informed him that it needed new tires so I have since then put new tires on it and the same shaking problem is still there so no I will not use trophy nissan to do another alignment on my car! More

Repaired my 2004 Nissan 350Z with lifetime guarantee of work performed. am pleased so far and beleve in there repair policy and would use and recommend them in the future work performed. am pleased so far and beleve in there repair policy and would use and recommend them in the future More

I own 2009 Nissan altima and I bought my car from this location. For all the oil changes and maintenance, I always bring my car to this location; they are all very friendly and get things done in a timely location. For all the oil changes and maintenance, I always bring my car to this location; they are all very friendly and get things done in a timely manner. I would recommend this dealer to anyone. More

I took my car in for an oil change and I also purchased an accessory for my car. The accessory wasn't in stock so I had to pick it up the next day. I found a coupon at home that night for 10% off an acce an accessory for my car. The accessory wasn't in stock so I had to pick it up the next day. I found a coupon at home that night for 10% off an accessory. So I looked at all the available accessories and knew that the one I had purchased that day would be the only accessory I would be buying. Therefore, I either used the coupon for that accessory or I didn't use it at all. When I went to pick up the accessory the next day I told them I would like to use the coupon but they refused since I had already paid for the part (even though I hadn't picked it up). I told them I didn't want the part and to credit my card. They went "to speak to the manager" and then told me they return the purchase to my card. After the purchase was credited I gave them the coupon and told them I wanted to purchase the accessory. They looked at me like I was nuts but took the coupon and sold me the accessory. I think that in the name of customer service they could have accepted the coupon and credited my account for the 10% and saved mine and their time. Overall I am happy but they could have just accepted the coupon and saved all of us a lot of grief and I would have given them a better rating. More

Service was great! Malik was very professional, nice, and courteous. I didn't purchase a car, but I will refer him to my friends and family. courteous. I didn't purchase a car, but I will refer him to my friends and family. More

I was highly satisfied with the care Trophy Nissan provided. From the moment I stepped on the lot a year ago to purchase my vehichle, I have received excellent customer service. Regardless of whom a provided. From the moment I stepped on the lot a year ago to purchase my vehichle, I have received excellent customer service. Regardless of whom assists me, they are ALWAYS curteuous and professional. More

Every time I have brought my vehicle in for service I have always received excellent service and usually a reasonably short wait while my car was being worked on since I don't always schedule an appointm have always received excellent service and usually a reasonably short wait while my car was being worked on since I don't always schedule an appointment. Staff are always friendly and wanting to make my experience a pleasant one. More

They lie and cheat! They bait and switch. Bryan and Levi play games and are extremely unprofessional. In my opinion, this is the worst dealership in Texas. play games and are extremely unprofessional. In my opinion, this is the worst dealership in Texas. More

Agreed on Price and then discovered they switched price on me at finance. Website showed a price lower than they sold to me and they oversold with unwanted extended warranties. I've had major problems with on me at finance. Website showed a price lower than they sold to me and they oversold with unwanted extended warranties. I've had major problems with service getting the things repaired on truck and complaining they are putting too much money into truck. When actually after I finally got my loan paperwork I noticed the items added to loan. Finance said they had a better interest rate and we needed to resign and then increased everything in price but finance told me everything was the same and to just sign here, here, and here. When actually the price was higher and extended warranties were added but interest rate was much lower so they made more money. I will never go back to buy another vehicle from this dealership and will make sure all our acquaintances will not either. They were upset with me when I was the customer being pushed to the side waiting in 100+ heat with my family and they couldn't get my truck out of service that took them 2 days and I had no way to go being 100 miles from home. We have bought new cars at Trophy Nissan in the past but never a used car and this purchase was a BAD experience. More

Mac was very helpful and went over board in finding the right car and the right price. Mac made me feel that I was his only customer, and made me a customer for life. I would recommend him to anyone who right car and the right price. Mac made me feel that I was his only customer, and made me a customer for life. I would recommend him to anyone who is looking for a new or used Nissan. More