Trophy Nissan

Awful!!! Awful!!!! Awful!!! Customer service is severely lacking at TROPHY NISSAN. At this point, I'm so disappointed. There has never been any sense of urgency or concern for Customer service is severely lacking at TROPHY NISSAN. At this point, I'm so disappointed. There has never been any sense of urgency or concern for me, their customer. My father bought an NV200 a year ago. It is a work vehicle for our company. We waited on the vehicle for a year, instead of buying the Ford Transit, because Nissan sent out a publication, with a picture of the van with solid partition, with a window in it. We explained to the salespeople, atTrophy, why we had waited, and we were so excited. We bought the first NV200 Trophy Nissan ever had. We had to pursue the sales personnel about the partition, but they finally set us up with an up fit kit. It was nothing like the up fit kit in the Nissan book. The whole reason we bought the van. Mr. Kelley, the salesperson for business vehicles knew nothing about the solid partition, this was never expressed before we bought the vehicle and now we well are into the purchase of the van. Trophy did put in the up fit partition that has perforated holes for a window. I'm an exterminator, and want to be separated from the chemicals I carry. I don't want that awful thing they put in my truck. You can't even see out the back of the van because the partition they had put in blocks the back window. After a year of going around about this, they are now trying to make it my problem, after telling me they were going to make it right. I send emails and it takes days to get a response, if at all. I have now contacted the Napahyde people and they tell me there will be a partition available mid-May, but it will be $695. I don't think I should have to pay anything for it. Trophy said they would take care of this. I hate that a year later, they are not trying to make this right. They should pay me for my pain and suffering. It has truly been an ordeal. I'm seriously considering legal action. I love my van, but at this point I hate Trophy Nissan. More

Going here will be a complete waste of your time! We walked in and had to wait 15 to 20 minutes before anyone would even wait on us. Once we finally got seen we asked to look at the car we wanted to se walked in and had to wait 15 to 20 minutes before anyone would even wait on us. Once we finally got seen we asked to look at the car we wanted to see. We saw it and wanted to buy. We made a fair offer on the car and the Sales Manager did not even offer a counter offer. He said he was not coming off of the asking price (which was MSRP!!). I let him know there was no way I was paying sticker price for the car and he sent me on my way. I was willing to offer a significantly higher purchase price, but after my experience here, no thank you!! Customer service was horrible and rude. Stopping here was a complete waste of my time and I do not appreciate the rude service!! I will never step foot in this place again and do not recommend it to anyone else. We drove a few more miles down the road and purchased the same car at another dealership for a fair price. More

I had the best experience with the people at Throphy Nissan. They was warm and very reliable. I have tried other dearlership however I did not receive the care and professionalism that I received at T Nissan. They was warm and very reliable. I have tried other dearlership however I did not receive the care and professionalism that I received at Throphy Nissan. Mr. Welch(Saleman) and Mr. Washington(Financal Dept.) was very helpful and explain things with me where I could understand and know just what I was getting. I really appreciate this team. When I walked in the door it was warm and other staff was friendly and professional. My car was clean and full of gas when time for me to leave. I will send my family and friend to this place. I just want to say a BIG thanks to The Family at Throphy Nissan for a job well done. More

On September 14th, my fiance purchased a 2012 Nissan Versa from Trophy Nissan. We have regretted it since. When we test drove the car, we noticed some minor cosmestic issues which our salesman, David, Versa from Trophy Nissan. We have regretted it since. When we test drove the car, we noticed some minor cosmestic issues which our salesman, David, promised would be fixed. These issues included replacing the windshield, a broken hub cap, and repainting the back bumper due to major scratces. He told me the service department would contact me to schedule. Two weeks went by and I NEVER heard anything. I had to call and do the legwork myself for these things to be taken care of and even then, they were not taken care of completely. We were told to wait until the plates came in which was fine. During the time for the plates to come in, we started having major vibration issues with the car. Rather than drive down there, we took the car to Nissan McKinney. It was there that we discovered a broken motor mount. According to them, it had been that way for a while. At this point, we had barely owned the car for a month. It was also at this point that we discovered that we were LIED to about the coverage we had purchased for the vehicle. We left the dealership with the understanding that we had the maintenance package. Nope, we don't. It was because of this misunderstanding that we are now responsible ourselves for replacing the cabin air filter which is FILTHY and the reason we have been smelling burning smells in the cabin. The finance manager, Mike, led us to believe and even said that we would be covered for this and basic maintenance. Yeah, that was a LIE. It was at this point that we have NO faith in the car and were ready to give it back to the dealership and take our business elsewhere but we were about to be dealt another blow. After we get the car back from having the motor mount fixed, we took the car to an independent mechanic who would have no bias towards us or Trophy Nissan. We received the report back to find that not only were we LIED to about the car's maintenance records but we also now have a rear shock joint busted and leaking fluid everywhere. The mechanic was able to verify that this wasn't something that had just happened due to the amount of crusted fluid on the joint. He suspected the break had happened at least two to three months prior which would have been before we purchased the car. We already had an appointment scheduled for November 1st to have the plates put on and the cosmetic work done. The shock joint was repaired under warranty and the windshield replaced. However, when we picked the car up today, November 2nd, we did not have the plates installed, the hub cap was still cracked, the back bumper still scratched, and now there is a HUGE DENT to the front end that WAS NOT there when we brought the car in. We went across the street and talked to David about the issues not being resolved. He proceeded to get in the car with us and have us drive around the lot looking for a Versa to take the hub cap off of...which he removed with a crow bar from a car in the back lot. He also told us that despite what was PROMISED to us, the back bumper was not a big enough issue to take care of and that the dent wasn't their problem. It was basically a big eff you, we have your money and don't care now. I know that Nissan prides itself on having certified preowned vehicles that go through a rigorous check but I think with the issues we have had we can pretty much prove that the dealership did not look this car over and just threw it on the lot with no regard for customer safety. Additionally, the maintenance was not up to date as David claimed it was which was proven by the independent mechanic we had look over the car. I don't want this car AT ALL but am now stuck with it because of the dealership LYING and FALSIFYING information to get the deal done. The saddest part of all was that this was the FIRST vehicle purchase ever made by my fiance and rather than being happy we are literally counting down the days until we are not upside down on the car so that we can get rid of it. He works his xxx off so that he can provide us with nice things and that has been marred considerably by this dealership. Believe me, if we could give the car back today we would. We will NEVER purchase another vehicle from Trophy again. Honestly, I don't think we will even purchase from Nissan again at all because of this experience. More

I went in wanting a Titan Pro4X and that's what he made happen. I didn't have to settle for something less and was happy about that. made happen. I didn't have to settle for something less and was happy about that. More

I went to throphy nissan because of the customer appreciation event. I got a "free" oil change. After they were done, i notice on the receipt that they were charging for the filter and the oil. Of c appreciation event. I got a "free" oil change. After they were done, i notice on the receipt that they were charging for the filter and the oil. Of course, being free i payed nothing. I open the hood, and i noticed, that the filter was not changed. How do i know that? Well, i bought my car there, very expensive, and with a pretty bad customer service(i can tell now, after buying two more cars somewhere else), and after buying the car i went religiously for every single service on my car. But, at some point, i notice that they were not changing even the oil. So i draw some line over the filter, included my signature, with a indilbe marker. After the service was done, i found that the filter was the same. Even though i was charged for it. The Cory Prevost was so rude, that i just throw the money and left. Since then, i just wonder, how many people are charged for filters? oil? services that they dont really do? If you can, go some where else, and make sure that they do what they are supposed to do. (smell the oil, check the filter, etc). More

Long story short - the used car experience at trophy is exactly as described by the 1 and 2 star reviews. Found car online to purchase for my mother, communicated with Maria, stated price we were willing exactly as described by the 1 and 2 star reviews. Found car online to purchase for my mother, communicated with Maria, stated price we were willing to pay in cash (advertised price and not a penny more) and her reply was we would never let price get in way of sale. Get there and interior of car is horrible, but I was willing to take it to an upholstery dealer and repair. They inform us that they will have new inventory the weekend (so you would think they want to sell this one) so we can actually get one of those. We politely inform them we are not going over amount agreed upon. Get ready to close the deal and the price keeps going up! We left and won't be going back. They were mainly trying to get us to buy something more expensive to get more cash or even worse sucker us into financing. More

Trophy Nissan Pre-owned Sales: Thank you for choosing Trophy Nissan Pre-owned Sales! System: We have alerted the online representatives that you are waiting. Someone should be with you momentarily. Sys Trophy Nissan Pre-owned Sales! System: We have alerted the online representatives that you are waiting. Someone should be with you momentarily. System: A representative has joined the conversation. Compose your message below and then press Enter to send. Maria Martinez: Hello, How may I help you? You: maria i just called you and you told me i could test drive a nissan that you had instock. you said that was availabe. i do not know how you do business but i do my business with honesty. you have lost a customer and i will not reccomend your company to anyone i know. you know they white nissan was sold as you told me and my husband this last night. i am very disappointed in your company and how we were lied to Maria Martinez: What is the stock number to the vehicle? You: you told me and my husband last night it was sold? You: so is it sold or is it there? Maria Martinez: What is the stock number so that I can know what vehicle you are talking about You: Stock No. BN478833 Maria Martinez: Thank you You: i do not do business with shady cars sales people. this is the worse experience we have had with this company. you either have the vehicle or you dont. you first told us yesterday it was available then call us back last night saying it was sold. i just called you for a test drive and you said it was there. either it is or it isnt. i will not do business with dishonest dealership. More

This dealership represents all that is wrong with the auto selling experience. I contacted this dealer via their website to confirm they had a Nissan Altima in stock. All I received back was an email auto selling experience. I contacted this dealer via their website to confirm they had a Nissan Altima in stock. All I received back was an email from Myrna Travis stating the Top 10 Reasons to Buy From Trophy Nissan. I was very interested in the car so I called on my way to the dealership to confirm it was still there. Myrna's response was yes but either way we have 200 cars on the lot. I then said, let me be crystal clear I'm only interested in the one in question I contacted her about. She said yes. I also asked to her to confirm it didn't smell like smoke which she wouldn't respond to. As I was driving from more than 45 minutes away I didn't want to waste my time. I pulled into the car lot with my family and sat there finishing my coffee. Before I could open the door a salesperson was at my car door like a vulture. I rolled own my window and kindly said I needed a few more minutes. A few minutes later we walked inside and gave him the stock number for the car. He came back and stated the car had been sold. The sales manager came and introduced himself as well. As you can imagine I was furious. I told him how unprofessional this was and his response is tell me what you want. I'll admit I lost my temper and dropped the "f" bomb when realizing this was just a bait and switch tactic to get me on the lot. I stormed out furious while the sales rep tried to get my wife to tell him what we wanted. She reluctantly gave him her cell phone and he called 3 or 4 times of which she didn't answer. This dealership represents all that is wrong with the Automotive Industry. Even the layout of the user car building was a complete mess with very small offices and hordes of sales folks standing around. Stay clear of this dealership. More

I bought a Rogue, slightly used with 14,800 miles. Robert Smida was excellent to work with and I highly recommend him as salesperson. The person with "power to make deals" was not easy & didn't want to give Smida was excellent to work with and I highly recommend him as salesperson. The person with "power to make deals" was not easy & didn't want to give me my price...seemed to want to wear me out with negotiations and I don't feel I was asking for the moon. The finance guy was the worst, but I've bought my past three cars at much smaller dealerships, so that's probably to be expected. It should have been easy, though, as I paid cash for the car. I needed some slight detailing to the body and another key made after the sale, and again, Robert came through with excellent customer service. The Service department was wonderful to work with as well. Overall, a very good experience for a big city dealership! More