Trophy Nissan

Great, great , great! I recommend this place to all my family and friends. Everyone is so friendly and receptive. They listen to you and try their best to get you exactly w I recommend this place to all my family and friends. Everyone is so friendly and receptive. They listen to you and try their best to get you exactly what works for you. They gave my daughter popcorn and balloons to calm her while I was signing paperwork. I love Trophy, Trophy, Trophy Nissan!!! More

A place you can trust They are friendly, honest, and made me so comfortable and happy during the entire process. I will be a lifelong, loyal customer. Brittney Crumpton and They are friendly, honest, and made me so comfortable and happy during the entire process. I will be a lifelong, loyal customer. Brittney Crumpton and her customer care department went above and beyond to make sure I was happy and completely satisfied with my purchase. Overall this was the best experience I have ever had. More

"EXCELLENT" Rico Howard delivered a method of excellence in making the whole car buying experience such a breeze. My overall experience with the dealership from s Rico Howard delivered a method of excellence in making the whole car buying experience such a breeze. My overall experience with the dealership from sales to finance went smooth. I would definitely recommend this dealership to friends and family. More

Top Notch Service I have to say, the best experience I have encountered with any dealership!!!I have purchased two vehicles from Trophy Nissan and both times, the Sales I have to say, the best experience I have encountered with any dealership!!!I have purchased two vehicles from Trophy Nissan and both times, the Sales department and the Finance department held my hand through the process and made it the best big ticket buying experience I have ever had. I will always buy my vehicles from Trophy as I consider them family now. Sales, Finance, service, are top notch. Thank you Rob Knarr, Ray Maghammi,Malik Joseph, Jennifer Carol for all your help. More

6 STARS!! From start to finish, the experience was smooth, timely and professional. Rob really listened to my situation, what I wanted/needed and made the best From start to finish, the experience was smooth, timely and professional. Rob really listened to my situation, what I wanted/needed and made the best recommendation accordingly. It's rare to walk out of a dealership thinking you got the best deal possible, but not at Trophy. There was absolutely no doubt in my mind that I was well taken care of. More

2014 maxima purchase I was stunned by Trophy's finance department "again" after thinking I got the best deal one time around on a sentra purchase the previous year only to I was stunned by Trophy's finance department "again" after thinking I got the best deal one time around on a sentra purchase the previous year only to find again I was at a super good deal and rate for having multiple open autos and a BMW I owed more on than what it was worth. My payment was EASY to sign for which is a rarity when i go to buy cars.The car sells itself's being a maxima and Nissans best model, but the financial factors and service I received when trading in my 3 series surpassed what I expected and ended up buying immediately instead of waiting 2 more years to pay it down. Rob the new car director helped me with my purchase on this second go around and he really has expertise on doing "whatever is necessary" to get to that magical number. I didn't know how he did it this last time...but i dont care either! Go here and get a ridiculous deal without losing out on exceptional service!! More

Great Experience Hassle free transaction. Smooth from start to end. Financing options laid out and explained in detail. had a sense of NOT being ripped off; different Hassle free transaction. Smooth from start to end. Financing options laid out and explained in detail. had a sense of NOT being ripped off; different from the usual dealership feeling. Service department staff were extremely courteous and knowledgeable about the products they represent. More

Most Professional Car Dealer I personally love EVERYTHING of this dealership! I've been taken care of for any issue or request I've had...they're professional dealers. I personally love EVERYTHING of this dealership! I've been taken care of for any issue or request I've had...they're professional dealers. More

THE MOST UNPROFESSIONAL CAR DEALER I HAVE EVER ENCOUNTERED I called early this evening to see if they had a particular vehicle they had advertised on their website still available. After speaking with Thomas, I called early this evening to see if they had a particular vehicle they had advertised on their website still available. After speaking with Thomas, he confirmed the vehicle was still available. I told him I was going to drive right over. I drove across North Dallas for 40 minutes to get to the dealership. Upon meeting him, he wanted to fill out an information sheet. After that, he asked me to wait while he went to get the vehicle I was looking at. After about 20 minutes, he had not returned, so I walked around to the back of the lot and saw him wondering around. Once I walked back into the office, he told me the vehicle I had driven 40 minutes to see and had called and confirmed within the hour was no longer there. As I was not happy, he told me they had a similar vehicle that was 2 years newer with about the same mileage. Oh, but he couldn't get the key till the morning. After I told him I was not going to return and they had one chance to find something to compensate for my time, he went and pulled up a really filthy car that was nothing like what I had originally gone to see. He didn't even know the price of the car he had dragged over to show me. He then asked me to go with him to see if there was anything else I would be interested in, and lo and behold, as we passed the vehicle he claimed he couldn't get the keys to, there was an employee about to drive it. We test drove the vehicle, and I was interested in the truck. After we went into the office, he came out and offered to me at a price higher than what they have it advertised on their website! Little did he know that I had already studied their cars available and had see that truck at the lower price. Hmmm, I smell bait and switch tactics. Even as I finished my test drive, we pulled in and one of the other salesman was staring at me like I had stolen the vehicle from him. I don't know who has the conscience to claim they run that dealership, but whoever it is should be very ashamed of the establishment they run. They are living proof that the gorillas from the old Samsonite commercials are alive and well and attempting to sell cars in Mesquite, Tx at Trophy Nissan! More

Awful!!! Awful!!!! Awful!!! Customer service is severely lacking at TROPHY NISSAN. At this point, I'm so disappointed. There has never been any sense of urgency or concern for Customer service is severely lacking at TROPHY NISSAN. At this point, I'm so disappointed. There has never been any sense of urgency or concern for me, their customer. My father bought an NV200 a year ago. It is a work vehicle for our company. We waited on the vehicle for a year, instead of buying the Ford Transit, because Nissan sent out a publication, with a picture of the van with solid partition, with a window in it. We explained to the salespeople, atTrophy, why we had waited, and we were so excited. We bought the first NV200 Trophy Nissan ever had. We had to pursue the sales personnel about the partition, but they finally set us up with an up fit kit. It was nothing like the up fit kit in the Nissan book. The whole reason we bought the van. Mr. Kelley, the salesperson for business vehicles knew nothing about the solid partition, this was never expressed before we bought the vehicle and now we well are into the purchase of the van. Trophy did put in the up fit partition that has perforated holes for a window. I'm an exterminator, and want to be separated from the chemicals I carry. I don't want that awful thing they put in my truck. You can't even see out the back of the van because the partition they had put in blocks the back window. After a year of going around about this, they are now trying to make it my problem, after telling me they were going to make it right. I send emails and it takes days to get a response, if at all. I have now contacted the Napahyde people and they tell me there will be a partition available mid-May, but it will be $695. I don't think I should have to pay anything for it. Trophy said they would take care of this. I hate that a year later, they are not trying to make this right. They should pay me for my pain and suffering. It has truly been an ordeal. I'm seriously considering legal action. I love my van, but at this point I hate Trophy Nissan. More