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Trophy Nissan

Mesquite, TX

Overview
Reviews
Vehicles
4.7
2,467 Reviews
About Trophy Nissan in Mesquite Texas If you grew up in Dallas in the '80s, you might know us from our hit rap song, "Trophy-Trophy-Trophy Nissan!" While our rap-star days are behind us, people still know our name today, not only because of this catchy song, but also because we've become known far and wide for our outstanding deals, customer treatment and community service. When you visit Trophy Nissan in the Dallas-Fort Worth metro area, you'll have a Grammy-worthy shopping experience. Our Nissan Certified associates put people first, interacting in a pleasant, professional and upbeat manner that our customers love. Plus, they have a vast knowledge of our products, which enables them to provide you with all the info you need to make a smart purchase. To further enhance the sales experience, our dealership is designed in a fashion that's conducive to the shopping process. A newly renovated showroom puts popular Nissans on display, using a clutter-free and modern layout that truly highlights individual models, so you can really get to know each of our vehicles. There's also a children's play area, so you can keep your kids busy but in close proximity while viewing cars in the showroom. For service and collision customers, our facility includes high-tech repair equipment and ASE-Certified Nissan mechanics. At any given time, we have up to six Master Technicians and 20 additional manufacturer-taught technicians at the helm. Additionally, Trophy's service center and independent body shop cover sizeable areas, meaning that our skilled mechanics can work on many vehicles at once. Along with our work at the dealership, we also go to work for our community, helping to fight hunger and poverty in Mesquite and the Dallas area by supporting Share the Blessings, a venerable organization that disperses funds to charities like the North Texas Food Bank, North Texas Habitat for Humanity and other nonprofits. Along with this, we're known for our fun truck giveaways and New Owners Dinners, where Trophy's new car buyers get delicious free meals and handy information about their vehicles. If you're in the market for a new or new-to-you car, or if you're looking for a mechanic you can trust, visit Trophy-Trophy-Trophy Nissan in Dallas County, a business where people and community come first! Read more @ TrophyNissan.com.
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5031 N Galloway Ave

Mesquite, TX

75150

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Showing 2,467 reviews

February 04, 2025

This was my return to fix additional issues, Luis helped me get a vehicle although it was at cost buy it was understandable. Everything was good , Luis did find a miss by the mechanic but overall my other i More

by j31marshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis in Service
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Feb 05, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're glad to hear that Luis was able to assist you and ensure everything was addressed. We appreciate your understanding regarding the costs, and we're happy to know that your concerns were resolved. We’ll continue to work hard to provide the best service possible and appreciate your continued trust in us.

February 04, 2025

Customer service was amazing. My wait time was pretty quick. I will return for my next service. More

by Aleta Donald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All of them
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Feb 05, 2025 -

Trophy Nissan responded

Thank you for your kind words! We're so glad to hear that you had a great experience with our customer service and that your wait time was quick. We look forward to welcoming you back for your next service and continuing to provide you with excellent service!

February 04, 2025

My first visit was great luis helped me with my needs and explained what was needed for service and follow issues found. Thanks Luis More

by j31marshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Feb 05, 2025 -

Trophy Nissan responded

Thank you for sharing your experience! We're so glad to hear that Luis was able to assist you and explain everything clearly during your visit. We appreciate your trust in us, and we look forward to helping with any future service needs. Thanks again!

February 04, 2025

After my second visit Luis helped me with appts and other concerns on his day off and also responded to me. Thanks for your hard work I will be back next week More

by j31marshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Feb 05, 2025 -

Trophy Nissan responded

Thank you for your kind words! We're thrilled to hear that Luis went above and beyond, even helping you on his day off. It's dedication like that that truly sets our team apart. We appreciate your trust and look forward to assisting you again next week. Thank you for choosing us!

February 04, 2025

Lack of clear communication, left me waiting despite making payment before end of day and anxious moments by not handing over the car . The only saving grace the manager there made sure I get the car More

by SERUNDIPITY07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Will not point names , sorry
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Feb 06, 2025 -

Trophy Nissan responded

Thank you for sharing your feedback. We sincerely apologize for the lack of communication and the inconvenience you experienced. It's important to us that every customer feels informed and taken care of, and we regret that this was not the case during your visit. Please reach out to Service Director, Kevin Shutter, at 855-971-9379 so we can discuss this matter further and address your concerns. We value your business and hope to have the opportunity to restore your confidence in our service.

February 03, 2025

It took them 2 hours to change my oil with an advance appointment. And employees talking to each other were cursing so loudly we heard it in the waiting room. More

by kawise3503
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jose checked me in but I never dealt with him again.
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Feb 05, 2025 -

Trophy Nissan responded

We apologize for your recent experience and understand your frustration. Our goal is to provide efficient and professional service, and it’s clear we fell short in this instance. We take your concerns seriously and would like to address both the delay and the behavior you mentioned. Please contact Service Director Kevin Shutter at 855-971-9379, and he will be happy to assist you in resolving this matter. We appreciate your feedback and hope to make things right.

February 03, 2025

Great customer service! ! Antez has always been great. Will come back to have my car service. More

by Johnsondominica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antez Coleman
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Feb 05, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're thrilled to hear that Antez has consistently provided you with great service. We truly appreciate your loyalty and look forward to serving you again when it's time for your next car service!

February 03, 2025

Todo muy bien, sólo cuando yo a mi Carro, algún tipo de servicio, no me gusta que desde el principio no son claros que hay cosas que se tienen que pagar More

by JONAMARTINEZ0611
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Mejia
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Feb 05, 2025 -

Trophy Nissan responded

Gracias por su comentario. Entendemos lo importante que es la transparencia cuando se trata de precios, y nos disculpamos por cualquier confusión respecto a los costos de su servicio. Nos esforzamos por proporcionar una comunicación clara y directa sobre todos los cargos, y revisaremos nuestro proceso para asegurarnos de que esto se mejore en el futuro. Si tiene alguna pregunta o inquietud, no dude en ponerse en contacto con nosotros. Agradecemos su negocio y valoramos su opinión.

February 03, 2025

Trophy Nissan Service Department has great customer service, knowledgeable employees, a comfortable waiting area, and reasonable prices. Highly recommend! More

by SHANTIALEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antez Coleman
Report | Print
Feb 05, 2025 -

Trophy Nissan responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a positive experience with our customer service, knowledgeable staff, and comfortable waiting area. Providing reasonable prices and quality service is always our goal, and we truly appreciate your recommendation. We look forward to assisting you again in the future!

February 03, 2025

Cesar did a great job of determining what the issue was with my truck. The techs got it repaired quickly as well. More

by RUS1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar
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Feb 05, 2025 -

Trophy Nissan responded

Thank you for your feedback! We're happy to hear that Cesar did a great job identifying the issue with your truck and that our techs were able to repair it quickly. Providing efficient and accurate service is always our goal, and we're glad to know we met your expectations. We appreciate your trust and look forward to serving you again!

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