Trophy Nissan

If you want the most HIDEOUS experience possible buying a car, then Trphy Nissan is for you! Right out of the 1970's, unbelievable. We drove from Euless with an internet print out of a car in stock to buy a car, then Trphy Nissan is for you! Right out of the 1970's, unbelievable. We drove from Euless with an internet print out of a car in stock to buy a car. We were told it was in stock, we called 2 minutes before we landed at the dealer. We were rushed in to an office by a young guy who seemed very nice and we sat down. We asked to see the car. He proceeded to take our information ( name, address, number etc) O.K. no problem. We just turned in a lease car and we are preapproved with our credit union. Great credit, money down, solid citizens. He asked to fill out a credit app and get pre-approved. DO NOT DO THIS, every credit inquiry on your bureau lowers your credit score and it looks bad when you are ready to buy ( why has he gone to so many dealers?) He asked us what payment we wanted, how much money down, were we ready to buy today. We asked him, Can we see the car? He did not listen to anything we said, just continued with his spiel. I think they are programmed to follow a set script. We refused to answer anymore questions until we saw the car. He got the manager who started questions about, what payment do we want? We asked CAN WE SEE THE CAR? He said we should do the credit because "we don't want to waste your time or ours" 3 things for aspiring car salesman. If a customer drives 30 miles with a printout from the internet, they are buyers. If a customer has turned in a lease car, they probably have decent credit. If a customer says that he is preapproved from their credit union, they are probably buyers. We asked the sales manager, can we see the car. He didn't listen to us and continued talking in car salesman lingo. We got up and left with 5 or 6 following us. WE NEVER SAW THE CAR OR WERE OFFERED TO SEE ANY CARS. Don't waste their time or yours. Do not go to this dealer. More

A bait and switch I think is the term...you make an appt. to see a car & it sold a few minutes before you arrived. Then they come up with an older version of what they had advertised and hassle you to buy it to see a car & it sold a few minutes before you arrived. Then they come up with an older version of what they had advertised and hassle you to buy it. Other people on the lot were saying the same thing! More

I have relied on dealership service for many years but nothing compares to Trophy Nissan. I had such a pleasant experience that I wanted to tell everyone. Cory took the time to explain my mileage interval nothing compares to Trophy Nissan. I had such a pleasant experience that I wanted to tell everyone. Cory took the time to explain my mileage intervals and what was the most important to keep up with regarding maintenance. I had absolutely no pressure to buy anything just the desire to explain what was needed and time to decide on my own. I came in for a simple oil change and was explained the needed extras at that time. I left without any additional maintenance but set an tenative appointment to return in 2 months. I recieved a call to confirm and decided to bring it in. I was told the exact same thing as the first time and had no pressure once again. Thanks again Trophy Nissan and Cory Harrelson, I will be back. More

Reading the reviews listed below makes it hard to believe I am commenting on the same dealership, but nonetheless it is true. Even though I bought my car at blue book value 2 years ago, my wife and I went to I am commenting on the same dealership, but nonetheless it is true. Even though I bought my car at blue book value 2 years ago, my wife and I went to Trophy Nissan with a trade in that had a lot of overhead (to the tune of about $5K). Because of this, I was very nervous about getting a good deal on a trade in. I was also leery of condescending salesman. From the time we arrived, the staff was polite and treated with respect. Specifically, J.W. Regan was helpful in taking us for a test drive, making sure we were very comfortable. We were privileged to negotiate with Brent Wiggins. Brent did a great job of getting us into a car that fit our situation and finances. We did not feel any pressure to make a "deal" work for us. Candice Yarbarough did a great job in helping us with our final paperwork and financing as well. We drove away in a vehicle that had only 14 miles on it, our overhead financed on top of the sale price, and an extensive 7 year/100K mile warranty, and financed it all. Again, I am not sure of why there is such a disparity between my experience and the others, but they must have made some major changes in service at the dealership. I cannot vouch for the entire staff, but if you ask for Brent Wiggins and J.W., Regan, I know you will be pleased with their service More

I have a 2009 nissan altima and am due for my 30,000 mile service. After talking ti a service advisor named Pansy Freeman she set me up with a date to drop off my vehicle to get serviced ass soon as possible service. After talking ti a service advisor named Pansy Freeman she set me up with a date to drop off my vehicle to get serviced ass soon as possible.I had my wife pick me up from Trophy Nissan and only 2 hours later jot a call that my vehicle was completed. Trophy Nissan really did an astounding job with my vehicle and completed it right the first time. Thanks a lot trophy nissan. --holcomb More

I was having an awful noise in my Altima that is a few yrs old. I was so upset thinking that I had to pay an arm and a leg for service on it. I had taken it other places and they could find anything wrong yrs old. I was so upset thinking that I had to pay an arm and a leg for service on it. I had taken it other places and they could find anything wrong with my car. After taking it to Trophy, they concluded that it was my transmission. And to top things off, they actually informed me that this repair was covered by my warranty. That was a weight lifted off my shoulders. When i went to pickup my car, the person that worked on my car, Tim Osborne, took the time to go out and drive with me and everything ran smooth. I can definetely say that they stand behind their products and services. More

I have recently visited Trophy Nissan's service dept. I have a 2007 Titan and have been to other independent shops for a rattle that has been pain to get fixed. Many places have told me that there are no r have a 2007 Titan and have been to other independent shops for a rattle that has been pain to get fixed. Many places have told me that there are no rattle sounds coming from my vehicle but I know its there. After speaking with my service advisor and have a technician take the time to ride with me they confirmed my suspicions that there is in fact a rattle. Tim Osborne was nice enough to explain what was most like the cause and had an idea as to where it was coming from before even taking my vehicle into the shop. I figured my truck would be there all day to be repaired and before 30 minutes had pass I recieved a phone call stating that my vehicle had been repaired and was awaiting on delivery. Upon returning to the service dept. Tim took time out of his day to go on another test drive and confirm that the rattle I had come in for was corrected. I am SUPER satisified with my visit at Trophy Nissan and will be a customer for life now that they have shown me they can repair my vehicle correctly the first time and in a very fast manner. Will be refering all my friends to Trophy Nissan. EXCELLENT SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! More

my first visit to trophy nissan service department was great .i brought my titan truck for 15000 mile service and a rattling noise coming from the rear test drove vehicle with the technician emanuel nunez great .i brought my titan truck for 15000 mile service and a rattling noise coming from the rear test drove vehicle with the technician emanuel nunez he was very helpful he listen and answer all my questions and fixed the ratling noise coming from the rear of my truck the service was very fast and exellent More

danny has been my advisor for 6 years and always does a great job with my service needs. very honest and respectful!! he always tells me whats wrong with my vehicle and gives me a fair price. he also gives great job with my service needs. very honest and respectful!! he always tells me whats wrong with my vehicle and gives me a fair price. he also gives me a inspection report on my vehicle every time i come in for service. thanks for all the great years of service. More

I came into the dealership recently and met the nicest I came into the dealership recently and met the nicest sales guy. His name was Torry Chism. I had many questions for him, as I wanted to take a lo I came into the dealership recently and met the nicest sales guy. His name was Torry Chism. I had many questions for him, as I wanted to take a look around the lot, thinking of possibly purchasing another, but a SUV. Torry answered all my questions, pointed out alot of features of the car I was looking at, but also some features I did not know I had on my current Nissan. I currently drive a 2004 Nissan Maxima SL, and have been relatively satisfied with my Nissan, but thinking of an upgrade for more room. I would like to thank Torry Chism for taking the time with me to make sure all my questions were answered. I will be talking to my husband and making a final decision and because of Torry I am a definately leaning toward buying another Nissan. Thanks Torry! More