Trophy Nissan

started with internet quote on specific vehicle - long story short, car is not there and price is nowhere near what they offered through email - obvious bait and switch - beware of extra dealer adds and c story short, car is not there and price is nowhere near what they offered through email - obvious bait and switch - beware of extra dealer adds and costs - i then went to a smaller dealership (thornhill) and was treated very well not to mention correct quotes and vehicle. More

All the advertisement on TV or online are phony just to lure people to go. The slaesman never honored what been originally promised. The wheel on the vehicle were not original as decribed on the sticker. lure people to go. The slaesman never honored what been originally promised. The wheel on the vehicle were not original as decribed on the sticker. It was just a waste my time 4 hours drviving 70 miles to check it out. More

My complaint is on similar terms. After negotiating with Trophy and another dealership for a car where another dealership offered a better price, one of the sales managers (Tim) convinced me over the phone Trophy and another dealership for a car where another dealership offered a better price, one of the sales managers (Tim) convinced me over the phone to come to Trophy as he would "beat any dealer by $250." When I arrived at the dealership the next day as planned, turns out the car that we had an agreement on.... had been sold--BEFORE Tim (or Timothy) had lured me to the dealership this deception. We made a trip out to trophy nissan believing we had a deal on a certain car for a certain price...and the managers knew they didn't even have the car they were selling! Even more, when we arrived at Trophy ( I was told by manager Timothy to find him when i got there), he wouldn't meet with me as he was 'too busy.' If you want to be treated with honesty and respect, do not go to Trophy Nissan! More

We were left in their madhouse of a showroom while the salesman searched for his keys. As he lead us out the door he exited first and didn't hold the door for my wife. He must of been 30 paces in front of salesman searched for his keys. As he lead us out the door he exited first and didn't hold the door for my wife. He must of been 30 paces in front of us on the way to show us a new car. We happened to walk towards our car, so when we got closer, I told my wife just to get in because we were leaving, this guy was rude. So, as we drove away, we looked back only to see him chasing us in the new car honking!! What a jerk! More

We were lied to about the prices and about several other facts in the purchase of the car. When my husband and I tried to stop the sale all together instead of allowing us to just cancel the deal they atta facts in the purchase of the car. When my husband and I tried to stop the sale all together instead of allowing us to just cancel the deal they attacked us verbally about how much time they had taken to seal the deal. We felt pressured into signing the papers. More

I bought 2 vehicles from trophy. I purchased a 1995 240SX new in 1994 and a 1996 truck new in 1996. I had recurring problems with both vehicles. I found the sales people to be extremely pushy and som 240SX new in 1994 and a 1996 truck new in 1996. I had recurring problems with both vehicles. I found the sales people to be extremely pushy and somewhat overbearing. My 240SX, while a nice car, had a recurring problem with the air bag sensor. The first time I took it in for service, it was there a few hours and I was called and told the car was ready. I picked it up. About a week later the air bag light came on again. I took it back for service. The car was there a few hours and I was called and told the car was ready. I picked it up. About a week later, the air bag light came on again. Angry this time, I drove the car back to Trophy. On I-30 during rush hour, the thermostat froze shut and the car overheated. By the time I nursed the car into the dealer, I also had a flat tire. I went into the service department, explained that this was the third time in a month that the car was here for the same problem and on the service rep's bulletin board, I happened to see 2 other work orders for 1995 240SX's with "air bag light on". Needless to say, I was furious. I told the service rep not to call me again until the car was fixed. After a week and having to order a new air bag sensor, the car seemed to be fixed. My 1996 truck had a speaker in the radio fail after one year and the truck constantly shuddered and squeaked when the air conditioner compressor would engage. Trophy claimed they could not recreate that problem, so I traded that truck in as soon as possible. I will never buy another Nissan. More

I applied online for them & was sent an email the next day telling me to call the Internet Sales person which was Noweda Jamison, well I called she said I will have a sales person call you first thin next day telling me to call the Internet Sales person which was Noweda Jamison, well I called she said I will have a sales person call you first thing Monday morning (since we talked on Saturday night)so that you can come down & pick out your new car. I was so excited & looking forward to it. Then comes Monday it's 3pm & no call, so I call her & ask what happened wasn't somebody suppose to call me? She said let me call you right back to check & see why they haven't called you. So I did wait an hour or so. I call back again & ask to talk to a Sales person & he looks for my file & tells me that I was not approved. So what made me mad is that she just gave me the run around intested of just telling me what was going on. This is not the best place to go to so beware, they are some bad sales people there. More

I went to the delership the sales person was okay, the manager was rude and tried to get me into a deal I couldnt count on. To make a long story short I purchased an Xterra, did all the paper work, left w manager was rude and tried to get me into a deal I couldnt count on. To make a long story short I purchased an Xterra, did all the paper work, left with the car. I got a deal on it, but the problem was they called me 2 days later telling me the bank didnt approve me after they made me go throug 5 hours of my time for nothing. It would have been nice to know before I drove off, that I was not approved. I asked for my downpayment back of course, and that took an hour. The dealership is crapy, the place stinks and there was trash all over the floor. Its bad, I got screwed over, so watch out. I would never recommend such a place to someone in need of a car. teresa31411@yahoo.com More

I visited the used car division because on TV they advertised their "Double Down" sale where you "buy one get one free." The advertisement stated that if you purchase "any car at any price" you could advertised their "Double Down" sale where you "buy one get one free." The advertisement stated that if you purchase "any car at any price" you could pick a second car from the "winner's circle" absolutely free while supplies lasted. The sale started the same day we purchased a 2004 VW Passat for $22000. When we tried to take advantage of the advertised special, we were given excuses ranging from "our credit score was not above 700" to "our car did not meet the price requirements". I was a victim of a classic Bait and Switch. Don't make the same mistake. Advoid this dealership at all costs. More

Went to this place when I was considering the purchase of an Xterra. They advertise a lot and market themselves as the largest Nissan dealership in TX. Say they deal in volume and their prices can't be bea an Xterra. They advertise a lot and market themselves as the largest Nissan dealership in TX. Say they deal in volume and their prices can't be beat. I made the drive out, it was a long one considering I lived on the opposite side of the metroplex. What a miserable experience. They tried to screw me on every aspect of the sale. When I tried to walk, they "lost" the keys to my vehicle. They went looking and appeared with the sales manager for the hard sell. What can I do to make you take this car? I said that their deal was so out of line I didn't know where to begin and wasn't going to try. Hand me my car keys or I'm calling the cops. Stear clear of these guys, they are crooks! More