Trophy Nissan

Andrew Riggs, outstanding sales person. Andrew Riggs made my first time car shopping an AMAZING experience. He was very thorough and very confident. He did not hesitate to answer any of the Andrew Riggs made my first time car shopping an AMAZING experience. He was very thorough and very confident. He did not hesitate to answer any of the questions I had. He is a young sales man, but do not let that fool you; very respectful, with a bright future. Will definitely be back soon. More

Riggs Makes It Happen! I came in very skeptical. I was really worried about pushy salesmen but Andrew knew what he was doing and got me into a new car with NO MONEY DOWN. I I came in very skeptical. I was really worried about pushy salesmen but Andrew knew what he was doing and got me into a new car with NO MONEY DOWN. I couldn't be happier! More

Excellent Great place with excellent people. I had Andrew Riggs and listened to all my concerns and did the best he could to help! Definitely recommend using th Great place with excellent people. I had Andrew Riggs and listened to all my concerns and did the best he could to help! Definitely recommend using them and Andrew! More

Still deciding And so a car buying story begins…. Tawas a late winters day when a young lad decided he wanted to try for a new car. Refund season was upon ever And so a car buying story begins…. Tawas a late winters day when a young lad decided he wanted to try for a new car. Refund season was upon everyone and the lad the time was ripe for getting that new car he’s wanted. For you see, a new car is something he had never had before. And so began my story… “A researching we must go!” I thought to myself. I knew what kind of car I wanted, a Nissan Altima, but not much else. So a gooling I went. I googled here. I googled there. I gooled high and low. Until I found what I was looking for… I’d found 2 options. I could go with the 2015 model and get one used for $16k or pay almost $30 for a 2017 model. “Dem Texas drivers be CRAZY” I thought. “I need dem der safety features like predictive cruise control and emergency braking” came to my mind and with that the decision was made. A new 2017 2.5SL with Technology package would be the car for me. But where to get one…. A googling I went again, this time for a dealer. The first thing to pop up was a car searching site that required you fill in your info to see the deals. Not knowing it would send my info to local dealers I filled it in just to see the deals. And that was when things changed… I finished looking and decided to google some more but was told dealers would contact me about their offers. Thinking “I’ll just ignore their calls” I went about googling then checked my email. Trophy Nissan had emailed me about my interest in a new car and asked me to call them. Thinking “I don’t want to deal with a pushy salesmen. They can email me or drop contact” I replied saying I was looking only for information and to speak through email instead. Again Trophy Nissan sent an email requesting I contact them and this time I decided this would end, sending an email reply stating if email communication wouldn’t work that I was sorry but I wouldn’t become a customer. “They’re not going to reply. Salesmen only want to talk on the phone” I thought happily. But they did reply…. To my amazement Trophy Nissan replied with all the information requested, including average cost of down payments ($1200 to $2500), the available car that matched his search, and more. But what was better was that the salesman seemed to understand not wanting a pushy salesmen and was very polite. But I had done my googly woogely and knew there was better prices out there then what was offered by Trophy Nissan. Knowing dealers hate when buyers claim lower prices but can’t furnish proof I went to magical google again, finding not one but multiple lower prices for the same car at other dealers. “Well it’s time to check out the competition” I thought as I was sure Trophy Nissan wouldn’t match a price almost $4k lower than theirs. But trying is everything and I replied asking if they would price match the competition, sending the links along as proof. To my surprise, they offered to match the price of the competition. With Trophy Nissan now at the same level as the competition I decided it was time. Time to go see Trophy Nissan in person. At Trophy Nissan I meet the man behind the emails. I meet a few people actually. The email man - Charles Traylor, the salesmen who would take it from there – Andrew Riggs, and a lady we’ll call “The finishing lady”. Introductions were made and Andrew took me to his desk where the talking began… Andrew, a nice, young, strapping, lad was polite and explained the process to me. Being the first time in a dealership I anticipated being bombarded by pushy people. But Andrew wasn’t ever pushy. A little heavy on the “give us a 5 star review” side of things, but never a pushy salesmen. He engaged in small talk and I felt like I was in good hands, just like the AllState guy. The process continued and what I expected to be quick trip turned into hours. Charles and Andrew worked with the banks to get a loan for me, never giving up. After a while a loan was approved and things got a little tricky… Still being polite Andrew returned to me informing me that the price quoted in the email was not the price I got approved for. Saying “Because the bank” Andrew informed me that the price before taxes and fees would be $2,000 more than the quote. I became worried I was getting hustled at this point, thinking back to what the price quoted included. But I couldn’t remember if the competitor’s price included special deals. So with the price being around the competitors price and still being in the range I originally wanted to pay, I accepted and thought ”I’ll see a breakdown of what the price is later and make my final decision then”. Andrew went to finalize the options and came back with a paper outlining the down payment and loan payment options, asking me which I wanted to go with. Again I was surprised, as the amount of the down payment was $5k minimum, a hefty amount larger than specified in the email. But I didn’t have great credit and chalked the high down payment to my credit score. Choosing the least expensive down payment option the time with Andrew came to a close and I was sent to the “finalizer” who would handle the final paperwork. The finalizer as well call him, since his name is not remembered, was another polite gentlemen. Greeting me with a handshake and welcoming manor he went over everything and started the paperwork. The first line of business was finalizing any questions. This made me worried as there were still 2 questions not yet explained and it felt like time was running out. But thank goodness for the finalizer, because the first thing he did was go over everything and ask me if I still had any questions. “Sure. 2. I was told the price is higher because of the bank but why exactly is that? And some of the cars features were shown to me already but is there a list of features I could see? I want to make sure it has what I expected” I said thinking the finalizer would just give the same info as previously stated. But without waiting the finalizer got up and said he’d get the answers, walking out of his office and coming back with Andrew. “Oh no. I’ve gotten him in trouble” I thought upon seeing Andrew. “He’s going to start telling at me about how he’s already told me this info. Wait for it….” I thought. But Andrew did not “blow up” or cash me outside. How about dat. Andrew explained that because the bank used was not Nissan I did not qualify for certain rebates, causing the price to go up. He then took me out to the car to show me the features and answer any more questions. Going back inside the finalizer continued where things got a little strange again…. The finalizer was quick and polite as ever as salesman could be. He went over everything and started rambling about extra warranty service that could be included and how much it covered. Saying things like “this covers any dents or dings, even if it’s from you” and “this covers all the electronics and this covers any spills on the inside” the finalizer laid out all the plans. About 5 coverages in all I listened to thinking “I won’t get any of these since it’ll be expensive”. Hiding the cost till the very end the finalizer finished and revealed a price…. $800 per month would cover everything. The loan and the extras. “Does anyone say yes to that? That’s almost double my loan payments of $583. Ummm let’s go with ‘no to the no to the no no no’” I thought as I politely declined. Not wanting to give up so easily though the finalizer explained he could get the coverages separate and asked which I thought were the most important. He then asked if I would be interested if the price was under $670 a month. I agreed and the finalizer left the office to find out the final price. He came back with good news. The price would be $616 a month and the interest rate would go down on the car from 18% to 11% since it had all the coverages. I just had to sign. The finalizer laid out all the papers one by one, having me sign them. But the papers weren’t filled out. Thinking there was nothing to fill out I signed. Then the finalizer put each one through a printer where the info was printed on them. Thinking that was strange and a sly move I didn’t question it as a video camera was recording the office and any discrepancies could be brought up against the video. Plus everyone was so nice I didn’t think they’d pull anything as it would tarnish their customer service and reputation. *Awe look. So naive it’s cute* With the paperwork done the only thing left to do was drive home but there was one problem standing in the way…. The final part was get the car and drive off the lot, but first the finishing lady was to be meet. The finishing lady came out to meet me with a smile. She took me to my car and showed how to do things like use the radio and what buttons did what. A change in the mood was unexpectedly cast though as the lady did not offer the same politeness or feeling as the others. A sense of “why am I hear. Let’s get this over with” suddenly filled the car as the lady rushed through the buttons, speaking in a very straight forward, monotone voice speaking only to get the words out and not be actually understood. Looking elsewhere her body language was screaming “I want go home right now”. The finishing lady while not rude, made me feel I needed to get out of there. But the lady was only with me for a short period before she said I was free to go home as everything was now done. But the problem still remained. How would I ever get 2 cars home? I informed the lady I needed to get both cars home and with that the lady went to find Andrew. *In steps Andrew to save the day* Andrew came out to offer to drive my old car home. I told him he could drive my new car since it’d be a better ride but he declined and said I should drive the new car and he’d gladly take the old one back for me. I gave him the car keys and expected him to follow me back but instead he said I could leave and he’d take care of getting the car to my place. And with that I drove off the lot thinking “Oh god, is an alarm going to go off? Do they have to deactivate something? Is this going to stop working once I get away from the lot?”. Of course no alarms went off and I drove home in my new car. Shortly after I got home (about a 20 min. drive) Andrew called to let me know he’d made it. I went outside to find him with my car at the gate. He’d actually driven my car home for me! And it took 2 cars to get it home because a manager followed so Andrew could have a way home. That’s a lot more than I expected from a dealer. But fast forward to now, almost 2 weeks later, and I got my copy of the papers I signed. I immediately checked the prices and found they actually match what I accepted. So I’m glad to report they didn’t charge me extra or pull a fast one. I am missing one paper for something I was charged for (the paper that explains what the coverage is) so I’m left wondering what exactly is covered. Also the coverage according to the papers doesn’t match what I was old as it’s very specific. For example, I was told dents are covered but in reality only dents smaller than half a dollar AND not on the edge AND not from hail AND ….. are actually covered. None of that was explained to me before hand and no brochure of any kind has been sent to me as of yet, leaving some coverages as vague as “we cover what’s in this section” and no further details. I’m hoping I get some brochures soon. So I feel like I was conned by a polite salesmen. Good news though, I have 30 days to cancel and get a full refund ($5k total) if I choose. So it’s not like I’m locked into something, yet. Also I was told prices in monthly payments instead of actual prices, a trick salesmen use to get people to sign up. Again though I have that 30 days so not that big of a deal. In all I’m still deciding on how I feel about these guys. They were nice and Andrew went out of his way but that last lady and the lack of information on the extra coverages has me a little worried. So I’ll wait till it comes come for my first service and see how that goes. More

Sales Willie Causey was great and very friendly with great service the stars speak for themselves!! Thanks!!!!!!!! Your the best thanks for taking the time Willie Causey was great and very friendly with great service the stars speak for themselves!! Thanks!!!!!!!! Your the best thanks for taking the time to walk me thru my paperwork with no rush More

RUN !!!!! They suck. They will get most bad credit issues approved for some garbage of a car. Do not take your car to get serviced there. I have gone back 3 They suck. They will get most bad credit issues approved for some garbage of a car. Do not take your car to get serviced there. I have gone back 3 times for the same issue within a month. Then tanzy the assistant service manager lied and said she fixed a different issue the last time. I had my service engine light checked and I knew the code before I took my car in. She has a bad attitude. MPP the extended warranty is a must. More

Great time buying a car!! Went to the used car at trophy Nissan met Willie causey Jr and he cares it clearly shows how he breaks down the car faxes Went to the used car at trophy Nissan met Willie causey Jr and he cares it clearly shows how he breaks down the car faxes More

Hard fighting Went new side it was no successful had me because until I met Mr turn up aka Willlie causey Jr and he hook. Me up Went new side it was no successful had me because until I met Mr turn up aka Willlie causey Jr and he hook. Me up More