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56 Reviews of Troncalli Subaru - Service Center
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January 16, 2012
I was attemting to purchase a new vehicle and I was trading in my 2007 outback which had 22,000 miles on it. I had a price of the trade from Kelly Blue book and the price that I recieved was $2,000 low trading in my 2007 outback which had 22,000 miles on it. I had a price of the trade from Kelly Blue book and the price that I recieved was $2,000 lower than the price the blue book had given me. As a result of my visit at this dealership I purchesed a new 2012 Legecy and traded in my 2009 legacy at another dealership and was very happy. As a former manager of a Subaru dealership and a son who has been employed as a Suberu service manager for 22 years I feel that I have a pretty good idea what a car is worth as a trade in. More
by lalonde
Employees Worked With
Conrad and Bill in service
January 14, 2012
I have purchased two Bajas from Troncalli and all service has been done by Troncalli. I have had nothing but excellent service from them and will continue to use them. Conrad is always prompt in settng up has been done by Troncalli. I have had nothing but excellent service from them and will continue to use them. Conrad is always prompt in settng up my appointments. If I wait for my vehicle, he makes sure I'm comfortable and keeps me updated on what's going on with my service. And he offers a free wash if I have time. Bill takes excellent care of my car. He has done almost all of the service work and I have never had to bring it back for any reason. He takes time to explain repairs and I really appreciate that. Mark is on top of the parts department. Only once or twice have I had to wait for a part and it was usually for a special order - not service related. All in all, these guys are the best! More
by JudyRowe
Employees Worked With
Conrad, Bill, and Mark Tyler, Conrad Macarthur
January 12, 2012
The Sales & Service Staff are 5 STAR. I bought a 2010 Legacy two years ago and recently a 2011 Tribeca. Prior to that I had been leasing my Subaru's from them. Tom and Bob made the sales experience pai Legacy two years ago and recently a 2011 Tribeca. Prior to that I had been leasing my Subaru's from them. Tom and Bob made the sales experience painless. They were very thorough and are the reason I love conducting business with Troncalli Subaru. The service department goes the extra mile to ensure your investment stays protected and running in top condition. Conrad, Bill and George have been servicing and repairing my wife's and my cars for several years. They are very thorough to ensure our cars stay in peak condition. My wife travels a lot and this gives me peace of mind knowing her car is going to operate safely and perform well. I trust these guys with the care of her vehicle. Conrad, Bill & George are very customer focused and that is why I will continue to conduct businesss there now and in the future. More
by bben
Employees Worked With
Other Employees :
Tom, Bob. Conrad, Bill, & George, Bob "Subaru Bob" Cichocki, Conrad Macarthur
January 07, 2012
As stated above the folks of friendly and very nice and competent, I appreciate the coupons that subaru sends me to use in service Carol Coogler competent, I appreciate the coupons that subaru sends me to use in service Carol Coogler More
by carol coogler
Employees Worked With
Conrad and Bill, Conrad Macarthur
November 10, 2011
Don't waste your time. The salespeople are really helpful when it comes to taking your money and getting you into one of their vehicles, but that's about as good as it gets. The service department is absolut when it comes to taking your money and getting you into one of their vehicles, but that's about as good as it gets. The service department is absolutely terrible. For starters, my turbo went out so I brought it to them to fix. After repairs were made, I picked up my car and got no further than 9 miles down the road before i lost oil pressure. Once the tow truck picked me up and we got back to the dealership, it was determined that the motor needed to be overhauled. Now after this happened it ran decently for the next 30k miles except the bearing noise, messed up starter which would grind on the flywheel, and some other minor repairs which were neglected to be repaired at my request. Then the motor started knocking. Once again, I bring it back to see what's up. Without performing any type of mechanical test or taking anything off of the vehicle, they could tell me it needed a short block and a turbo. This sounded absolutely ridiculous, so I called every Subaru dealership in the state of Georgia, and not one of them had these unheard of amazing diagnostic skills. They are NOT a credited member of the Better Business Bureau, so that won't get you anywhere, and Subaru of America doesn't want to do anything to help. Now they expect me to PAY them to take it apart and determine whether it was a latent defect from previous repairs(which they assured me is not possible because they don't make mistakes....ever). More
by ABedard318
Employees Worked With
John Richards
June 17, 2011
Everything went very well as George L. always does exceptional work. We are very pleased with George's professionalism. FYI, we drive over an hour each way just to have George service our Subaru's. exceptional work. We are very pleased with George's professionalism. FYI, we drive over an hour each way just to have George service our Subaru's. More
by fhldiv
Employees Worked With
George Lial, Conrad Macarthur
