Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Troncalli Subaru
Cumming, GA
355 Reviews
Thanks for considering Troncalli. For 3 generations, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 355 reviews
July 05, 2020
My experience with Bob Shiver was the best I have ever had when buying a car. He was extremely knowledgeable and helpful. When I need another car I will definitely come to Troncalli Subaru and ask for Bob had when buying a car. He was extremely knowledgeable and helpful. When I need another car I will definitely come to Troncalli Subaru and ask for Bob! I will recommend Troncalli to every one. Thanks Bob, I love my car! More
by rccarpenter42
Employees Worked With
Bob Shiver, Alexander Tharpe
May 24, 2020
Smooth, Simple and Flexible: Very Good Experience Bought a 2020 Subaru Forester at Troncalli. James Kesler kept the entire process simple and transparent. We visited the dealership twice, once to try Bought a 2020 Subaru Forester at Troncalli. James Kesler kept the entire process simple and transparent. We visited the dealership twice, once to try and once to buy, and worked out the details online. Very happy with how things went. Would recommend James and Troncalli to anyone in the market for a Subuaru. More
by mgaburo
April 25, 2020
James was absolutely professional, respectful, and honest throught our conversations. He got the dealership to give me the best offer! I was a tough buyer, but he stuck with it and continued to match or beat throught our conversations. He got the dealership to give me the best offer! I was a tough buyer, but he stuck with it and continued to match or beat the competive pricings other dealers were offering. I'd definitely recommend him. He's very knowledgeable too and drives a Subaru himself. More
by Jt.stoked
Employees Worked With
April 01, 2020
Very pleasant atmosphere- employees genuinely nice, no pressure and very accommodating. All staff took their time in explaining information and working with me. Overall it was a really great experience; I pressure and very accommodating. All staff took their time in explaining information and working with me. Overall it was a really great experience; I highly recommend Troncalli Subaru to all. More
by JenJen1120
February 13, 2020
Great Service I had a great experience buying my new car from Troncalli. Mr. Barlow was very helpful as well as James Kesler. He was so patient helping me set up ev I had a great experience buying my new car from Troncalli. Mr. Barlow was very helpful as well as James Kesler. He was so patient helping me set up everything in my new 2020 Ascent. I would highly recommend them! Thanks, Gerise More
by GeriseJanousek
December 18, 2019
I expect more from Subaru Brought Crosstrek for service on recall. They had my car for more than 4 hours before someone admitted that they were waiting and hoping that UPS wou Brought Crosstrek for service on recall. They had my car for more than 4 hours before someone admitted that they were waiting and hoping that UPS would deliver the parts. RIDICULOUS! They have no respect for your time. They could have been honest and called to reschedule the service appointment. They did not even mention the situation when I initially checked in. I expect better customer service from a Subaru dealership. More
by ourhome649
Employees Worked With
John O'Brien
December 16, 2019
Do not buy a car here. I got a recall notice and they just give you the runaround. Save your money and go elsewhere. I won’t buy from them ever again. just give you the runaround. Save your money and go elsewhere. I won’t buy from them ever again. More
by Mow
Employees Worked With
Michael Stewart, Brandon Cardoso, John O'Brien
December 15, 2019
Had a great experience at Troncalli Subaru. Appreciate Bob’s patience and knowledge during the purchase process. We also appreciate his help in finding the car we wanted. Bob’s patience and knowledge during the purchase process. We also appreciate his help in finding the car we wanted. More
by WShane
Employees Worked With
Bob Shiver
December 13, 2019
Excellent car buying experience Overall best car buying experience we've had. Very easy and quick to work with. I can't recommend this dealership enough for anyone looking for a Su Overall best car buying experience we've had. Very easy and quick to work with. I can't recommend this dealership enough for anyone looking for a Subaru. More
by skunkape78
Employees Worked With
Bob Shiver
November 06, 2019
Outstanding experience. My Salesperson was extremely knowledgeable and the dealership made it easy to get into my Crosstrek. Now I am Subaru for life. Took the Car i knowledgeable and the dealership made it easy to get into my Crosstrek. Now I am Subaru for life. Took the Car i More
by HartK1976
Employees Worked With
Other Employees :
Michael Stewart, Bob Shiver, Alexander Tharpe
