Troncalli Subaru

It was a pleasurable experience dealing with Ms. Bobbi Patterson, our sales representative at the Tronchalli Subaru. We ended up purchasing an Outback Wilderness this past Monday on May 16th, 2022 a Bobbi Patterson, our sales representative at the Tronchalli Subaru. We ended up purchasing an Outback Wilderness this past Monday on May 16th, 2022 and are extremely happy and satisfied with our purchase. Highly recommend them! More

I just bought my Outback Wilderness on Wednesday, May 4th. My entire experience was fantastic! I worked with Jim to find the car I wanted, and he made everything happen for me. Jim managed to get me a te 4th. My entire experience was fantastic! I worked with Jim to find the car I wanted, and he made everything happen for me. Jim managed to get me a test drive of the exact car I wanted even though it wasn't available for sale. On top of that, Scott in Financing managed to help me out tremendously to get my payments and interest rate to be where I could comfortably afford them. I highly recommend anyone to try looking for their new car at this dealership. More

Charlie is a great guy. I had a very positive experience with Charlie and the dealership. I recommend this dealership and will continue doing business with these folks I had a very positive experience with Charlie and the dealership. I recommend this dealership and will continue doing business with these folks More

They actually tried to force me into buying a new car by giving me an obscene price on my car repairs. Upon denying the work, and the new car pressure, I learn that I still have to pay for a diagnostic tha giving me an obscene price on my car repairs. Upon denying the work, and the new car pressure, I learn that I still have to pay for a diagnostic that never happened. Car's still broke, and now I have to tow it to a new shop. It's been in this shop being ignored for 5 weeks. As for communication, I called 6 times, got through twice. They called me once, and that was because they thought I had a new car payment up my sleeve. Total scam tactics, and the fear tactics of trying to point out any little thing with the car to persuade me to trade it in so they get even more money. More

Worked with me on the purchase of a new Outback and when completed delivered it to my home in North Carolina. Thanks Charlie Saine. completed delivered it to my home in North Carolina. Thanks Charlie Saine. More

AVOID AVOID AVOID!!!!! I’ve never had a worse experience with a car dealership. The most unprofessional, unethical people I’ve ever dealt with. Treated like dirt and completely disrespected by salesman Mark with a car dealership. The most unprofessional, unethical people I’ve ever dealt with. Treated like dirt and completely disrespected by salesman Mark L stating “you weren’t going to buy the car anyway!” As if I can’t afford it! Contacted the GM, Michael, via email and never even got an acknowledgement of the email to learn about the situation and see if or how he could make it right. AVOID THIS DEALER AT ALL COST!!!!! I live 10 mins from here, and will be driving to another Subaru dealer that’s 40 mins away for anything service or sales related. I will never spend another dollar at Troncalli. If I could give negative stars, I would! This place gives the “car salesman” their bad rep. More

Pretty great experience. I dealt with Bob Shiver (connected through Costco Auto) and it was a quick and easy transaction. Everything was negotiated in advance and the actual purchase was seamless. D (connected through Costco Auto) and it was a quick and easy transaction. Everything was negotiated in advance and the actual purchase was seamless. Definitely recommend. More

Unsatisfied! Terrible customer service! I took a 2010 Forester purchased for my 16 year old by her father in for inspection. Todd Estes Service manager was very hostile, rude and unprofessional. Makin Forester purchased for my 16 year old by her father in for inspection. Todd Estes Service manager was very hostile, rude and unprofessional. Making Appointment- I explained that the car was delivered to my daughter and seemed to have some problems. I believed it needed alignment, shocks, and struts. But I wanted them to look it over and give me an itemized list of things that needed to be fised. And to put in order of need. He danced around when I asked about priceing, not giving me any solid costs. He mentioned a diagnostic test and $165....but said to double check when brough in. Delivery- Mike was very nice. He said they would look at everything. I specifically asked him about he diagnostic and the $165. I was told if no check engine codes were coming up, then the full diagnostic $165 didn't need to be done, they would just do a visual point inspection. Call about problems- Sarah called and told me the car needed a full engine reseal $3000 because it was leaking everything from everywhere (it does leak antifreeze a little but not oil, liars) and the front.back shocks and struts would be $2620. I asked about the itemized by need list she said there was no point in all needed to be done. ​ I am a single mom of 2 and a teacher. I am not rolling in money. ... I explained to to them and still could not get an itemized list. I told them I will have to come get the car because that is just all more than I can spend. Pick up- with Sarah. My daughter and I go to pick the car up. We are told we own $165 for the diagnostic...the exact thing i asked about and was told I wouldn't be charged. She called Mike on the phone , when she got off she said he didn't charge you for the USED CAR INSPECTION but you do have to pay the DIAGNOSTIC INSPECTION. Never was a used car inspection ever mentioned. Sarah and I went round and round for a minute. Then The service manager Todd Estes came out and was aggressive and rude. Asking me , "what? did I think I was just going to come in herre and get charged nothing for the inspection?! So tell me what YOU think would be fair...I mean I have guys I have to pay, they don't just stand around?! they need to get paid!" FInally he said $100 and I paid it and left. I have never had worse communication or customer service. I know Troncalli has been around Atlanta for a long time, there must be something good about them. But it was not evident at the Cumming Troncalli Subaru Service Dpeartment on 9/14/21....RUN from them and Todd Estes More