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Troncalli Subaru
Cumming, GA
359 Reviews
Generations of our family have been serving the needs of the community for more than 50 years. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
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Showing 359 reviews
May 05, 2023
BODY SHOP ALWAYS LIES. GM WON’T RETURN EMAILS. As a customer who’s bought a vehicle at Troncalli Subaru, I was originally satisfied with the customer service and overall GM WON’T RETURN EMAILS. As a customer who’s bought a vehicle at Troncalli Subaru, I was originally satisfied with the customer service and overall experience I’ve had. The same cannot be said with the body shop. My wife had a small front end collision in her 2020 Outback. The body shop has had my wife’s car for 70+ days. It is still not done. No one from the Troncalli has been proactive with conveying any information at all to us. Even after Patrick “promised” that he would personally reach out to me about the final missing part that wasn’t ordered, I heard nothing. Every week we call we are always told “your car should be ready next week.” And during the following week another excuse is given as to why they failed to meet timelines and accomplish their tasks. Constantly we are told that “someone called in sick” or “we didn’t receive the part yet.” There’s always an excuse every single week. The blame passing is constant and the communication is nearly nonexistent. This has been a terrible experience so far and has tainted my perception of a once highly recommended organization. I would never recommend this organization to any customer. More
by matt.g.annis
Employees Worked With
Patrick
May 04, 2023
Was told that I need four new tires as one of mine had a puncture in the sidewall that could not be repaired. Problem was that it was 5:00 and they said it was too late to do the job. Took it to another dea puncture in the sidewall that could not be repaired. Problem was that it was 5:00 and they said it was too late to do the job. Took it to another dealer who diagnosed the issue as a leak between the treads. That dealer patched the tire and I’m still driving on it a year and a half later which means no waste of three good tires that were like new or money for four that I didn’t need. Can’t bring myself to ever go back to Troncalli. More
by Mountain granny
Employees Worked With
Service Department
March 20, 2023
Very professional courteous. Truthful and honest. Straightforward. Very happy we stopped in that day. We were only going to look but the right vehicle was there. Truthful and honest. Straightforward. Very happy we stopped in that day. We were only going to look but the right vehicle was there. More
by Eaglekjg
March 13, 2023
friendly , professional, sales person applied no pressure the Subaru did the selling for him. we drove the outback and the forester and decided on the outback the Subaru did the selling for him. we drove the outback and the forester and decided on the outback More
by jt3048
Employees Worked With
March 10, 2023
The whole process went quickly and easily. No high pressure sales here. Everyone worked together to make the process work most efficiently. No high pressure sales here. Everyone worked together to make the process work most efficiently. More
by Peggy J
Employees Worked With
Greg Pryor and Scott Clark
January 19, 2023
Great Job & Follow Up - Thanks Gary for getting me in a New Outback!! You guys made buying a new car very easy and quick. David N New Outback!! You guys made buying a new car very easy and quick. David N More
by David N
January 18, 2023
The best car buying experience ever! Amy C. made the car buying experience fun / memorable. Amy C. made the car buying experience fun / memorable. More
by neetodog4
January 05, 2023
Randy was great in getting what we wanted. No pressure sales. Very knowledgeable on the autos. No pressure sales. Very knowledgeable on the autos. More
by jc
January 04, 2023
The team at Troncalli is simply awesome. This was our first time purchasing a subaru vehicle. We have purchased many cars from various companies over the years but the dealership and after s This was our first time purchasing a subaru vehicle. We have purchased many cars from various companies over the years but the dealership and after sale service and support are world class and we have never had an experience that was as pleasant as it was at Troncalli. The sales team did a terrific job. the management team was so easy to work with and the care, time and detail taken to insure we understood not only our new car but the service process and all of our warranty and other services they provide. This dealership really impressed us in how they operate and how they care about their customers. We will be a Troncalli customer for a very long time. Well Done More
by whoose
