Troncalli Subaru

I had a very disappointing experience with the salesman named Bob at Troncalli SUBARU dealership. It seemed that everything Bob did was actually a big favor. He never bothered to call back regarding a car named Bob at Troncalli SUBARU dealership. It seemed that everything Bob did was actually a big favor. He never bothered to call back regarding a car I was interested in. I don't feel like returning to Troncalli for a purchase any time soon. More

We bought our new Outback a couple weeks ago from Bob and we couldn't be happier. Bob was very patient with me no matter how many times I came in to test drive it or asked questions. The entire dealership we couldn't be happier. Bob was very patient with me no matter how many times I came in to test drive it or asked questions. The entire dealership was patient with our two small sons and we never felt any pressure to purchase. Once we did, Mike and Bob made everything so easy and we were in and out in about 2 hours. We look forward to purchasing another Subie from them in the future. More

I found a car they had online and contacted Tom Martin. He was very professional, thorough, and responsive to all of my questions and needs. When I arrived from Florida to pick up the car, Bobbi gave me an He was very professional, thorough, and responsive to all of my questions and needs. When I arrived from Florida to pick up the car, Bobbi gave me an extremely thorough orientation to the car. Mike handled the financial arrangements and Tom made sure the experience was seamless. I cannot be more pleased with the process and love my new 3.6 Limited Outback. I had a great drive back to Florida. Kudos to this group. They are a five star group. Dayn Boitet DDS Fleming Island FL More

Time has really flown since the purchase of my new 2012 Outback and I was due to the first service. One call to Troncalli, the service was set at my convenience and was completed most expeditiously. Conr Outback and I was due to the first service. One call to Troncalli, the service was set at my convenience and was completed most expeditiously. Conrad Macarthur leaves nothing to be desired and is the consumate professional in the care of vehicles brought to his department. More

Terrific follow-up service, clean and orderly dealership. Chris Wright was no-pressure and extremely knowledgeable during purchase. Have recommended Troncalli Subaru to many friends. Plan to purchase my n Chris Wright was no-pressure and extremely knowledgeable during purchase. Have recommended Troncalli Subaru to many friends. Plan to purchase my next Subaru here. Even though my drive to Troncalli is a long one, they make it worthwhile. More

Bigger is not necessarily better in the car business... In general, Subaru in the Southeast has a tougher job pulling in people from other brands. The climate and relative cost of AWD tends to put 2- In general, Subaru in the Southeast has a tougher job pulling in people from other brands. The climate and relative cost of AWD tends to put 2-wheel drive Honda/Toyota and domestic brands on the top of folks shopping lists. So to succeed, the Troncalli folks simply take better care of their customer both in Cumming and the sister store for Troncalli in Kennesaw. And with 2 stores (and Kennesaw right down the road from Subaru of America corporate) there is also some "volume" power in these 2 smaller stories. Compare that to the Stivers/Gwinnett dealers who pitch low price but use VERY different pressure sales techniques to turn units (HELLO... Subie owners are not "units"!) Over the past few years, we've purchased 2 cars here and many of the staff and Mgrs have remained the same (great sign), the service folks are VERY thorough and you'll be treated better. Another family member has his Subaru's service done there and had repair work done after a minor accident and is very happy many miles later. The store tends to draw heavily from the North Metro Atlanta 'burbs and heavily from the N. GA mountains as well. A smaller store that's on the larger Troncalli Dodge/Jeep property means lower overhead. You'll also need to negotiate here (so do your homework), but the negotiation will be respectful and fair. For new sales, the level of professionalism and patience in picking a car, then follow through after sale were also outstanding. Subaru Bob did the best job I've seen in 25 years of buying cars to ensure I picked the right vehicle and to ensure we're happy with the car afterwards. Some paperwork issues on our trade were also handled without drama. And in good faith negotiations on the new car sale, "ties went to the customer" with thanks to the Sales Manager Mike. Great store Mr. Troncalli. More

Eric was "super" - went the extra mile - even delivered the car to my home - real professinal! Been a service custom for 6 years.It was great service that made me comfortable buying from your " delivered the car to my home - real professinal! Been a service custom for 6 years.It was great service that made me comfortable buying from your "store". More

I have purchased 5 Subaru's from this dealer and would never go anywhere else. Even though I have moved to North Carolina, I return to Bob Cichocki and Troncalli to trade whenever the need arises. the se never go anywhere else. Even though I have moved to North Carolina, I return to Bob Cichocki and Troncalli to trade whenever the need arises. the service department has always been great and everyone at the dealership is very friendly and courteous. More

I have a 2001 Subaru Outback and the place I used to go for service had nearly convinced me that it was time to replace a car that I love due to some expensive repairs that they said needed to be done (tra for service had nearly convinced me that it was time to replace a car that I love due to some expensive repairs that they said needed to be done (transmission, etc.). I took it to Troncalli on recommendation from other Subaru owners and asked them to give me their honest opinion. Conrad introduced me to George - the Subaru whisperer. George gave it a once over and let me know there was nothing wrong with the transmission and that he thought it had another 100,000 miles left in it! There were only some normal wear and tear repairs that needed to be done. That was last March. We did the repairs and it has been running like a top since then. Today I was back for a 90,000 mile tuneup. I can't say thank you enough to George and the team at Troncalli for the way they help me take care of my car. They are honest and trustworthy - they have come in under the estimated price for both of my major services and always take the time to explain what needs to be done and why. They even reset all my radio presets when they had to disconnect the battery. They fix what needs to be done and don't do things that you don't need. I won't take my car anywhere else!! Thanks, George and Conrad!!! More

I purchased a new Subaru Outback in July. The decision was between a Mazda CX-5 and a Subaru Outback. Although the decision seems simple now, at the time it wasn't. It came down to 2 things - the knowle was between a Mazda CX-5 and a Subaru Outback. Although the decision seems simple now, at the time it wasn't. It came down to 2 things - the knowledge of Subaru in general and all the Subaru models Chris Wright had and the experience at the dealership. My wife had leased a Mazda CX-9 a few months back and, although the purchasing experience was OK, the knowledge of the employee was minimal and the financial experience was a nightmare. We had to go back and forth to the dealership 6 times because they couldn't get the paperwork right. The experience at the Troncalli Subaru dealership was great! Chris Wright was very helpful, knowledgeable and supportive. He thoroughly explained the details of the Outback (and Impreza) to us and even the background of Subaru. They even helped with and supported our 3 and 6 year old boys running around the place! The financial process was easy and we had zero return visits for missed paperwork! Overall I would highly recommend a Subaru (my wife is thinking of getting one too!) and would highly recommend purchasing it from Troncali Subaru! More