Troncalli Subaru

It was a surreal experience……. Over the years we have purchased 10 new cars and the buying experience ranged from ‘boy did we get taken’ to ‘ that wasn’t too bad’. We have educated Over the years we have purchased 10 new cars and the buying experience ranged from ‘boy did we get taken’ to ‘ that wasn’t too bad’. We have educated ourselves over the years and gone from ‘clueless’ to ‘I smell a rat’. Being skeptics at heart we enter the car buying experience with a certain amount of trepidation because we’ve learned what to expect and are wearily familiar with the car buying ‘dance’. Ok, enough with the quotes and how much we hate car buying. It’s time now for the superlatives. Now we are going to get all like, ya know, like all bubby and stuff? Stephanie and Eric you guys are sooooo awe-some! It was the best experience ev-errrr! Working with these folks was an absolute pleasure. Shout out to Bob, Mike and Michael, thanks. Subaru makes an excellent product and it was just a matter of us deciding what model best suited our needs. Everyone was very professional, knowledgeable about the product, patient and thorough. Though we live 70 miles away we are tempted to take the long drive for service. Stephanie and Eric thanks for the dance, we enjoyed it very much. Ron and Lynn Gordy More

This was the best car buying experience. Bob was so knowledgeable about his product and the product sold itself. So friendly, no pressure at all! They sold this used Subaru Outback to me at what I fe knowledgeable about his product and the product sold itself. So friendly, no pressure at all! They sold this used Subaru Outback to me at what I felt was a very fair price. I had done a lot of research before purchasing. All of the staff were so nice and welcoming and I felt like I was with friends buying a car. While this dealership was a long distance from my home it was well worth the drive! I highly recommend this dealership and Bob to anyone interested in buying a car! More

The team at Troncalli Subaru are wonderful to deal with before, during and after the sale. Have bought 2 cars from them and they do all the service on our 3 Subaru's. Great Product, Great Service, Grea before, during and after the sale. Have bought 2 cars from them and they do all the service on our 3 Subaru's. Great Product, Great Service, Great People, Great Experince! More

Great purchase experience. Willing to listen and find solutions and offer a fair price. Not your typical game playing dealership. Sales and finance side of this dealership was exceptional. solutions and offer a fair price. Not your typical game playing dealership. Sales and finance side of this dealership was exceptional. More

My visits to Troncalli Subaru were outstanding. Each time I visited, with a different purpose in mind, I was greeted and treated with excellent customer service. The gentlemen that worked with me saw t time I visited, with a different purpose in mind, I was greeted and treated with excellent customer service. The gentlemen that worked with me saw to my concerns and made sure I left with exactly what I had come for. I appreciate the information that was provided without pressure or stress to purchase. I also appreciate that when I decided to purchase, Bob quickly saw to all of the things that I needed to "make it happen". Well done Troncalli team!!! More

We found a car from this dealership on Autotrader.com. We had been in contact with both Stephanie and Tom through emails and phone calls. We planned to drive 114 miles to look and potentially purchase a We had been in contact with both Stephanie and Tom through emails and phone calls. We planned to drive 114 miles to look and potentially purchase a Forester. We called the night before to confirm that the car was still available. We spoke to Stephanie and she said that it was. We told her that we would be arriving between 12-2 the following day. Upon our arriving to the dealership, we saw the car and checked it out. Then, proceeded to go into the dealership where we waited for 10 minutes for someone to help us. When that didn't happen, I waited outside of Tom's office until he recognized me standing there. We told him that we had come to look at the Forester. He replied saying that he sold it that morning. He said he didn't know that we were coming because Stephanie did not tell him of the conversation that she and I had the night before and he sold the car. He even dropped some curse words when he realized the mistake. This was after we drove 114 miles with a 6 and a 3 year old with us. Needless to say, we were very disappointed with our experience and the lacking of professionalism. More

Stephanie was amazing to work with in purchasing my new Crosstrek. She was very professional, friendly and saw that all my concerns and questions were answered and addressed. I would recommend Troncalli Crosstrek. She was very professional, friendly and saw that all my concerns and questions were answered and addressed. I would recommend Troncalli and especially Stephanie to anyone looking for a new car. More

I couldn't get into to my regular dealership for service but Roger was able to fit me in-- thank you very much for your assistance service but Roger was able to fit me in-- thank you very much for your assistance More

I JUST PURCHASED MY THIRD CAR YESTERDAY FROM MIKE LUBANSKI AT TRONCALLI SUBARU. MIKE WORKED WITH ME ON MY TWO PREVIOUS PURCHASES. HE OFFERS OUTSTANDING CUSTOMER SERVICE AND EXPLAINS ALL THE TERMS OF LUBANSKI AT TRONCALLI SUBARU. MIKE WORKED WITH ME ON MY TWO PREVIOUS PURCHASES. HE OFFERS OUTSTANDING CUSTOMER SERVICE AND EXPLAINS ALL THE TERMS OF THE SALE IN A MANNER THAT IS EASY TO UNDERSTAND. THE DELERSHIP IS VERY COMPETITIVE ON THEIR PRICING AND TRADE IN ALLOWANCE. I HAVE COMPLETE TRUST IN MIKE AND HAVE DEVELOPED A GREAT RELATIONSHIP WITH HIM OVER THE LAST FOUR YEARS. ALL OF THE OTHER STAFF MEMBERS THAT I HAVE WORKED WITH IN THE SALES, PARTS AND SERVICE DEPARTMENTS HAVE EXCELLED IN PROVIDING AN EXEMPLARY CUSTOMER SERVICE EXPERIENCE. THIS IS THE DEALERSHIP TO BUY A SUBARU IN THE ATLANTA METRO AREA! I HAVE PURCHASED MANY CARS OVER THE YEARS ALL OVER THE COUNTRY AND I HAVE NEVER HAD A BETTER CUSTOMER SERVICE EXPERIENCE AND MET SUCH NICE PEOPLE. THEIR MOTTO IS “WHERE FRIENDS SEND THEIR FRIENDS.” I WOULD HIGHLY RECOMMEND THIS DEALERSHIP AND KNOW THAT YOU WILL HAVE THE SAME GREAT EXPERIENCE THAT I HAVE HAD! More

WOW - this was the best car buying experience I have ever had. Bob was the consummate sales person--knowledgeable and fair, and he LISTENED to me! He found me the perfect car to meet my needs and worked with had. Bob was the consummate sales person--knowledgeable and fair, and he LISTENED to me! He found me the perfect car to meet my needs and worked with me to get to the right price. I LOVE my new Subaru CrossTrek! More