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Troncalli Subaru

Cumming, GA

4.5
354 Reviews
Thanks for considering Troncalli. For 3 generations, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends.
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820 Atlanta Highway

Cumming, GA

30040

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Showing 354 reviews

May 26, 2015

2015 Outback Wonderful experience at Troncalli Subaru in Cumming, GA. My salesperson was Kevin Slatton and I must say working with Kevin was very comfortable. Fran More

by KR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lubanski, Kevin Slatton
May 24, 2015

Excellent service! Very happy with my first service appointment for my new 2015 Subaru Legacy which I also purchased there. I would recommend this dealership for the pur More

by Caroline Brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Stewart
May 11, 2015

First Good Car Buying Experience I have purchased four new vehicles over the last 25 years and never had a good experience. Some of that had to do with my poor credit and bad finance More

by WeLoveOurForrester
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
April 16, 2015

Already love Subaru - now even more Kevin was helpful from day 1 - which happened to be months before I was ready to buy. By the time I was ready though, there was no wait for what I wan More

by RachelsOwner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Slatton
April 15, 2015

My New Forester We came in looking to replace our car, had been emailing Bob, but he was out so Kevin stepped in and assisted us in the process of getting the test dr More

by GrannySmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Slatton
April 11, 2015

Online treasure hunt I fell in love with the Outack on my first test drive. Then went online to explore locations and prices. I met Stephanie Culver at Troncalli and the More

by Marty
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lubanski, Stephanie Culver
April 04, 2015

My Second Forester from Troncalli I just purchased my second Forester from Troncalli. Kevin Slatton was extremely knowledgable and helpful as I test drove the 2015 Touring. He and th More

by Ron22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lubanski, Michael Stewart, Kevin Slatton
March 30, 2015

In and out in less than 2 hours! I had a great experience with Kevin and Mike purchasing my new Subaru Forester. Kevin was extremely helpful, and it was by far the best car buying exp More

by LindsCG32
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lubanski, Kevin Slatton
March 06, 2015

HORRIBLE CUSTOMER SERVICE I did not have the time to visit this dealer in person because I live 2 hours away so I applied for financing online. They were quick to send my infor More

by bhooker
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Other Employees : Kevin Slatton
Mar 08, 2015 -

Troncalli Subaru responded

We appreciate the opportunity to assist you in your search for a vehicle. Unfortunately, because we have a limited number of banks we work with, were unable to satisfy your needs. For this we apologize and will work to improve our processes in the future. Best wishes, Clifford Rudd, General Manager

Mar 09, 2015 -

bhooker responded

What is unfortunate is that you all still do not get the point. No one is this disgruntled over the approval or denial of auto loan. Everyone has been denied for something at some point in their life. However, it is upsetting that this group has NOT called to speak about this information but instead replied to a comment on Facebook. That is why the customer service is terrible and further proves my point.

February 20, 2015

Don't respond When we bought our car the Troncalli sent in the wrong information for the title. I had to go into the dealership to get this corrected. I have repe More

by jws021
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Lubanski
Feb 20, 2015 -

Troncalli Subaru responded

Mr. Sterritt: When you purchased your vehicle, there was a titling instruction that was not processed correctly. As we have previously informed you, we are waiting for your credit union that holds the title, to return it so the name can be corrected. We are sorry for any inconvenience this may cause you. Mike Lubanski, Business Manager.

Mar 03, 2015 -

Troncalli Subaru responded

Mr. Sterritt: The car is currently titled in your name. Denise at your credit union, has the title. Please contact her.

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