Troncalli Subaru
Cumming, GA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
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Excellent autos and excellent service. When we went to Troncalli Subaru, we explained to the salesman that we just wanted to test drive an Outback, not buy. He was most helpful and we espec When we went to Troncalli Subaru, we explained to the salesman that we just wanted to test drive an Outback, not buy. He was most helpful and we especially appreciated the fact that he used no high-pressure tactics. We felt comfortable and unhurried. We ended up buying the next day. We've since brought our cars back to have accessories installed and the service department has been very quick and professional. More
2015 Outback Wonderful experience at Troncalli Subaru in Cumming, GA. My salesperson was Kevin Slatton and I must say working with Kevin was very comfortable. Fran Wonderful experience at Troncalli Subaru in Cumming, GA. My salesperson was Kevin Slatton and I must say working with Kevin was very comfortable. Frankly I dreaded the whole buying experience but it was painless. I asked for an extended test drive and got exactly what I wanted. When it was time to cut a deal Kevin gave me a very competitive price and before I knew it I was out of there driving my new Outback. The business manager (Michael Lubanwski) did a great job of explaining options and when I declined them that was it......no pressure, no games. Again, I was not looking forward to the whole new car buying experience but it was painless and I'd highly recommend these two guys to help you if you need a Subaru. More
Excellent service! Very happy with my first service appointment for my new 2015 Subaru Legacy which I also purchased there. I would recommend this dealership for the pur Very happy with my first service appointment for my new 2015 Subaru Legacy which I also purchased there. I would recommend this dealership for the purchase of the best rated car in it's class as well as the friendliness and no-pressure sales people. More
First Good Car Buying Experience I have purchased four new vehicles over the last 25 years and never had a good experience. Some of that had to do with my poor credit and bad finance I have purchased four new vehicles over the last 25 years and never had a good experience. Some of that had to do with my poor credit and bad finances when I came out of college. Even after my career was on track and my finances were under control, the car buying process was still a pain. I purchased a new car just three years ago (with A+ credit) and knew exactly what I wanted (make, model, options, etc.). Unfortunately I just couldn't get a dealer to give me a straight price. I would get figures from dealers via email exchanges, but every time I walked through a door, the price would change. I had to walk out on two dealers and file a BBB complaint. So it was with this baggage that I pessimistically started my search for a new vehicle for my wife. After emailing five local Subaru dealers with the exact vehicle I was looking for, I got a price back from Michael Barlow and it was the lowest one. I was expecting to walk through the door and hear a different number, but that never happened. Not a single mention of extended warranties, gap insurance, or anything else. We were in and out in just about an hour and are as happy as we can be with the car and our experience. I would buy from this team again in a heartbeat. More
Already love Subaru - now even more Kevin was helpful from day 1 - which happened to be months before I was ready to buy. By the time I was ready though, there was no wait for what I wan Kevin was helpful from day 1 - which happened to be months before I was ready to buy. By the time I was ready though, there was no wait for what I wanted. In fact, the whole process was the easiest car deal I've ever had - besides the test drive, it was less than an hour. Definitely worth the 50+ minute drive from Jasper. Now, when are they gonna move closer to me? More
My New Forester We came in looking to replace our car, had been emailing Bob, but he was out so Kevin stepped in and assisted us in the process of getting the test dr We came in looking to replace our car, had been emailing Bob, but he was out so Kevin stepped in and assisted us in the process of getting the test drive, showing us all the features of the Forester helped us the paperwork, introduced us to the service department, and even pared up my cell phone. I would highly recommend this dealership. I'm loving my new Forester. Thanks Kevin! More
Online treasure hunt I fell in love with the Outack on my first test drive. Then went online to explore locations and prices. I met Stephanie Culver at Troncalli and the I fell in love with the Outack on my first test drive. Then went online to explore locations and prices. I met Stephanie Culver at Troncalli and the rest was fun. They had the perfect vehicle on order and the anticipation made the reality that much better. Also, was impressed with the training program that prepares sales force on the many features of the wagon. Friendliness and expertise sold me! More
My Second Forester from Troncalli I just purchased my second Forester from Troncalli. Kevin Slatton was extremely knowledgable and helpful as I test drove the 2015 Touring. He and th I just purchased my second Forester from Troncalli. Kevin Slatton was extremely knowledgable and helpful as I test drove the 2015 Touring. He and the Sales Manager went the second mile in locating the exact color my wife and I wanted. I picked up the new car this morning. All of the purchase documents were ready to go; the entire transaction was handled very professionally and efficiently. I couldn't be more pleased. More
In and out in less than 2 hours! I had a great experience with Kevin and Mike purchasing my new Subaru Forester. Kevin was extremely helpful, and it was by far the best car buying exp I had a great experience with Kevin and Mike purchasing my new Subaru Forester. Kevin was extremely helpful, and it was by far the best car buying experience I've ever had. I had the vehicle picked out, we had discussed pricing and financing ahead of time, and I was in and out in less than 2 hours- including a test drive. And there were no surprises. I would recommend Troncalli to anyone looking for a great car and great customer service. More
HORRIBLE CUSTOMER SERVICE I did not have the time to visit this dealer in person because I live 2 hours away so I applied for financing online. They were quick to send my infor I did not have the time to visit this dealer in person because I live 2 hours away so I applied for financing online. They were quick to send my information out to lenders but have yet to call me! It has been one week and still nothing! I had to call in and check on my application and each time I was passed off to someone new! At one point I spoke to someone who said they had some denials (common when buying a car as we all know) but when I asked for what reasons or if we could request a counter offer I was cut off quickly and told the lenders will send me a letter. Duh! that is a given but I have the right to know what is going on and instead was dismissed and continue to be dismissed. After being fed up with all of this I called to speak with the owner and was told he is permanently unavailable then was forwarded to the general manager whom has yet to return my call! All in all I would not recommend this dealer to anyone because of the HORRIBLE CUSTOMER SERVICE! More