Troncalli Subaru

no service I wrote this email back in February to the general manager. I never got a response of any kind. So I will never use them again. Mr Barlow, I bought I wrote this email back in February to the general manager. I never got a response of any kind. So I will never use them again. Mr Barlow, I bought my used Subaru from you last fall. It was a pleasant experience and I am quite happy with the car. I tried to get a cover for the back cargo area of my Forester from your parts department. They said there wasn't one made for the 2007 Forester, so I purchased one online. Perfect fit and matches the upholstery. Strike One. I got a coupon from the dealership for a discounted oil change, so I brought it in and your service manager told me that the coupon was only good at the Jeep service (even though it was from Troncalli Subaru), but he would honor it this time. Strike Two. Needing an oil change and tire rotation, I called today to see what sort of price is the service without coupons. Guess what? I can't find out. It is not posted on your website and no one answers the phone in service (I called 3 different times). Just voicemail. I can't just answer the phone whenever I want. Strike Three. So now I will stop at NTB on the way home and get service. I will go back to having my car serviced at a non-dealership garage, but I wanted you to know that I tried give your service department a chance at my business. Thought you should know. More

It was a pleasure Stephanie was a delight to deal with. My experience was awesome. Great customer service and everything went smoothly. They did not have the Subaru For Stephanie was a delight to deal with. My experience was awesome. Great customer service and everything went smoothly. They did not have the Subaru Forester Touring with all the features I wanted in stock, but Stephanie arranged for one to be driven there from close by within 2 business days. I was given a tutorial on all the features that the car has and she was very thorough. More

Great salesmen no pressure Subaru Bob gave us great service thoroughly explaining and answering all of our questions. The color we wanted was not available on the lot but one wa Subaru Bob gave us great service thoroughly explaining and answering all of our questions. The color we wanted was not available on the lot but one was found that had the options that we wanted except one and that is being added at no cost. Mike and Stephanie provided additional services to us in a very professional manner and we appreciate that. More

Troncalli Subaru.....Great Experience Thank you Casey Cash for making the purchase of our new Subaru Outback a total pleasure! We got a much better deal at Troncalli then at the "other" d Thank you Casey Cash for making the purchase of our new Subaru Outback a total pleasure! We got a much better deal at Troncalli then at the "other" dealerships.......without pulling teeth to do so. Casey went over the entire car with us to make sure we knew how to work all of the amazing features! Another make of car like this would have cost much more with everything we got in the Outback. Thank you Casey! The Albrittons More

A relaxed way to buy a car My wife and i walked in and was greeted by "Subaru Bob" Cichocki. I told him what we were looking for, but we were still searching for the best price. My wife and i walked in and was greeted by "Subaru Bob" Cichocki. I told him what we were looking for, but we were still searching for the best price. He politely took us for a test drive in the car of our choice and thoroughly explained the "bells and whistles" .At no time did I feel pressured to buy and the price I was offered was @$800 less than the price from two other dealers on the same vehicle. I will recommend Troncalli to anyone looking for a Subaru. Also the finance dept. did there job very well. More

The guys in the service department are wonderful! Bought my car from Troncalli in 2003 and have had it serviced there ever since. Have known many of the guys for a very long time. They keep my car Bought my car from Troncalli in 2003 and have had it serviced there ever since. Have known many of the guys for a very long time. They keep my car in top condition and let me know what is coming. Over 220K miles on it and going strong. My car's condition is as important ot them as it is to me. More

Best Salesperson Stephanie Culver is the best salesperson I have dealt with in 50 years of car buying. She excels in every facet of her profession. I have bought 3 O Stephanie Culver is the best salesperson I have dealt with in 50 years of car buying. She excels in every facet of her profession. I have bought 3 Outbacks from another dealer but the way she handled the purchase of my new 2016 Outback made the other dealers I have experienced look like amateurs. Troncalli is outstanding in every area. I am already planning to buy a second Outback from them when the 2020 model comes out. More

Painless, actually pleasant experience We walked in with virtual no knowledge about Subaru except "Go there before you decide" Bob was so informative and walked us thru every step in our We walked in with virtual no knowledge about Subaru except "Go there before you decide" Bob was so informative and walked us thru every step in our decision to buy a Subaru. By the time we knew what we wanted I did not have one question that Bob had not already answered. There was no pressure just what would meet our needs. More

Excellent Buying Experience We were thoroughly satisfied with our buying experience at Troncalli Subaru. The sales person was polite and very informative. She showed us all th We were thoroughly satisfied with our buying experience at Troncalli Subaru. The sales person was polite and very informative. She showed us all the options for the Subaru Outback and demonstrated all the operations of the electronic equipment. She made the buying experience very comfortable and informative. After the sale and before we left, she again reviewed all the operations of the electronic equipment so we would be more familiar during our return home. She went the extra to ensure we had a good familiarization of all the mechanical and electrical operations. More

Experienced, honest and knowledgeable My experience was excellent. Subaru Bob knew his product and followed up on every question I gave him. Customer Service was excellent and I would re My experience was excellent. Subaru Bob knew his product and followed up on every question I gave him. Customer Service was excellent and I would recommend to anyone interested in a Subaru to go see him. It was great working with someone who loves their job and the product he is selling. My buying experience was straight forward , no hassel, no games and no pressure. I che could do it , he did and I will certtainly buy my next one from him. More