Troncalli Subaru

Very disappointed in financial service person, Casey Cash I visited Troncalli Subaru on August 27, 2016 with high expectations. I had been sent there by two trusted friends who had very positive experiences I visited Troncalli Subaru on August 27, 2016 with high expectations. I had been sent there by two trusted friends who had very positive experiences. And truthfully, I still have high expectations for what lies ahead with the Service Department. But the purchase experience was painfully long....hours of waiting to see the "finance guy" ......with periodic promises..."only 20 more minutes." It was an arduous day and even though the sales person tried his best to keep the atmosphere positive, the rudeness, disrespect, and haughtiness of Casey Cash when I finally entered his office came close to making me walk out without my new car. I only stayed because I couldn't imagine going through a purchase process again and I felt the car I had chosen was right. But in many ways, I still wish I had walked away. No customer should ever be treated with the arrogance and impatience that Casey Cash displayed. His words, facial expressions and demeanor were hopefully not representative of what is accepted or expected from a Troncalli employee. More

Absolutely the best Every step of the transaction was flawless, from working with Stephanie to the GM Michael, everyone was welcoming, helpful and full of knowledge. Drov Every step of the transaction was flawless, from working with Stephanie to the GM Michael, everyone was welcoming, helpful and full of knowledge. Drove out in under an hour and a half with a gorgeous Crosstrek 2.0i Premium for a heck of a deal. They even paired my phone to the car for us! Thanks for staying late and making the deal happen. This was the best car experience we've ever had. I am sure we'll be back! More

No follow thru Contact via online chat requested a call, was ready to buy, never called back. Guess they are making money like mad men then, and don't want the busi Contact via online chat requested a call, was ready to buy, never called back. Guess they are making money like mad men then, and don't want the business More

Sales satisfaction! We were due for our third Subaru Forester. Prior to going to Troncalli Subaru I contacted two other dealerships in my 100 mile radius and could not fi We were due for our third Subaru Forester. Prior to going to Troncalli Subaru I contacted two other dealerships in my 100 mile radius and could not find the Forester with the features I desired, prices and locations. Stephanie was most helpful with the questions she had answered and the comments she had made in assisting me to decide on the purchase of our 2017 Forester. Hope to do business with you again in August 2019 More

Poor potential customer experience I had been asking for a member of their sales team contact me for almost two weeks now. I have been interested in a Subaru for a little while now and I had been asking for a member of their sales team contact me for almost two weeks now. I have been interested in a Subaru for a little while now and recently have decided to make a purchase. I am local to them (exit 11). I am a cash buyer with a excellent credit. I had a question about the availability of a certain Subaru. Their sales team does not reply to inquiries on Troncalli's website and they don't return calls. You get promises that a member of their sales team or a manager will contact you promptly. I'm here to say that they do not. Emailed the general manager and nothing! I'm not too confident at this point that Troncalli Subaru can exceed any of my customer expectations if I can not find a sales team member that will communicate with me. Update: 8/9/2016. Troncalli Subaru has reached out to me and is trying to work with me. Will respond back once I've contacted them as we are playing phone tag. More

Helped Me Find the Perfect Car Just a couple of weeks ago, my car finally hit the bucket. I was looking forward to getting a new car, but I had no idea what I wanted. Right after Just a couple of weeks ago, my car finally hit the bucket. I was looking forward to getting a new car, but I had no idea what I wanted. Right after my car died, I took a trip to Oregon to backpack with friends - there were Subarus everywhere. I loved how the Crosstrek looked, so I decided to start my car search by looking at used Subarus. My budget was around 20k. I found a couple of used Crosstreks in my price range at Troncalli Subaru. Since it was pretty close to my house, I decided to stop by and see if I even liked driving the Crosstrek. Stephanie took me on a test drive of the new Crosstreks and I loved it. Since a new one was out of my price range, I started looking at the used ones they had. There weren't that many, but the next day, I couldn't stop thinking about the orange crosstrek I'd seen. It started growing on me, but it was just out of my price range. Thankfully Stephanie worked with me to get it marked down from the suggested price and into a range that my budget could handle. She was awesome about not pushing me into getting a car and followed up just the right amount. She even helped me when I asked her questions about the other used Crosstreks I was looking at for different sellers. This was my first car buying experience and it's going to be hard to top. More

48 hour happy Subaru owner Our terrific experience began when we walked into Troncalli Subaru. We met for the first time in person our internet sales person Stephanie Culver. Af Our terrific experience began when we walked into Troncalli Subaru. We met for the first time in person our internet sales person Stephanie Culver. After discussing what we thought we wanted she showed us several cars in the two models we were interested in. At the beginning of looking at each car Stephanie would show us all of the features that were on the car and the differences as we moved between cars. She was incredibly patient and answered every question with an a terrific knowledge in terms we could understand. I am 62 years old and the father of three boys. We have bought several cars. Stephanie made this the best buying experience we have ever had. Her honesty was refreshing. I would highly recommend Troncalli Subaru and especially Stephanie Culver if you are in the market for a Subaru. Harry Baum More

Exceeding expectations Timothy greeted us with a smile immediately as we arrived, he also was ready for us and also already had a loaner car waiting for us. Timothy was extr Timothy greeted us with a smile immediately as we arrived, he also was ready for us and also already had a loaner car waiting for us. Timothy was extremely kind to my wife and our 20 month old son. He also shared a personal story about his son. Timothy calls us when our car was ready and was very helpful when we arrived. Our Outback was shining like it was the day that we picked it up from the Marvelous Casey Cash. Timothy also assisted with affixing our Subaru stickers, helped us prepare for a Thule that we will be receiving next week. Timothy also said that he would be willing to help us with all future service request! I will continue to recommend Troncali Subaru to everyone! More

Did not hurt at all! Stephanie was a pleasure to work with! she acted and treated us like real people, she was not a robot and us not a sale! she was concerned with what w Stephanie was a pleasure to work with! she acted and treated us like real people, she was not a robot and us not a sale! she was concerned with what we wanted and made sure every thing I asked was answered and any concerns addressed - she did not pressure us and by the time the car was purchased we ended up staying the the parking lot next to it talking about Subaru's and the adventures of life we all looked forward to! I commend her on being a sales person that did not act like a sales person and also being an excellent person! we can say with all truth she made what is thought to be a painful and alienating process was a Pleasant and fun one! we hope to work with her again on day maybe. Matt and Christina - Happy Subaru Drivers More

Trustworthy, Efficient We had an appointment for an oil change/tire rotation. They took our car immediately with no long wait. The young man who handled our appointment wa We had an appointment for an oil change/tire rotation. They took our car immediately with no long wait. The young man who handled our appointment was efficient and friendly. We had a coupon which was honored and saved us quite a lot. Our wait time for the work to be done was exactly as they quoted. The waiting room was nice, comfortable. They had a Keurig coffeemaker with many choices of brew and creamers, also a basket of snacks and a fridge with cold water. We got our car back ready for the road, nicely washed. Very happy with the customer service. More