Troncalli Subaru

HORRIBLE, Racist-like experience; for a new car buyer. I originally contacted the Kennesaw location several times, and not once did someone contact me back based off of my online Build specs. So, I contac I originally contacted the Kennesaw location several times, and not once did someone contact me back based off of my online Build specs. So, I contacted Troncalli Subaru and we went back & forth on different builds they had on the lot, but in the end I wanted mine build specifically to my liking. Drove to the shop on a Saturday and the sales person showed me a car they had on the lot that he claimed was close to my Build specs. I explained that my build was what I wanted in the end, and his response was he couldn’t order my build due to NOT having a VIN or Title for the Financing Company’s (NAVY Fed) 29k check. I was shocked to say the least, as the whole reason a Build is put together is for a customer’s ability to customize the car to their liking and NOT having to purchase a car with things the Dealership (GM) ordered. The Subaru they showed had mats and other things not needed by experienced buyers that would eventually purchase WeatherTech mats, Thule/Yakima roof racks and so on – something Subaru would know NOTHING about as they build cars, not the extras. I wasn’t content, but after he explained that my build wouldn’t arrive till mid-January, and gave me incentives to purchase the one on the lot, I gave in and we begin negotiating on the numbers. I handed him the NAVY Fed check and asked if Prior Service gets any type of discounts on a new purchase, and out of the blue he says, “We need to fill out a OFAC check”. OFAC?! Never heard of it, and with all the cars I’ve purchased it’s obviously a new term for me. He explained that the check was for terrorist watch and that it requires my Social Security number. I said NO WAY, why would I let you run my SS, so you can add negative points to my FICO. He left to converse with some guy about this, and I followed him to see what this was about. The guy said anyone purchasing a new car has to fill one of these out, and I’m thinking I purchased a car last year and never filled this out – so what gives?! The guy said if I didn’t fill it out, to go purchase a Used car then. I was baffled at his comments and decided to leave the dealership to go for a smoke before I started with the derogatory remarks. The salesman stayed in and eventually came out, he began to tell me that the check was only for Homeland Security and it wouldn’t affect my credit score. We returned into his office and I gave in, filled out the form and the check was initiated – clean and clear. As we continued with the Agreement aka Finance Terms, he walked over to the Finance Mgr. and asked me to come on over to complete the paperwork. The Finance Mgr. portion was smooth and just, he even shared with me the OFAC report and as he scrolled down the list to my name, all I see are the Latin and Middle Eastern names he had gone through. Shocking, but at this point I just wanted to complete my sale and leave in my Vette (car was being delivered). When I finally got home I looked up the OFAC info and it’s for people that spend over 10k CASH on a sale, NOT for someone with a NAVY Fed check of 29k. I was appalled by the deceit from this one Dealership and thought – these guys NEVER showed me any of the features about this car, let alone treated me the way I’ve seen and expected with other Dealerships during all my past purchases. This place should be reprimanded or put on report by Subaru America. More

Service department goes the extra mile Had an in warranty engine issue that would reveal itself only in the summer months for the past few years. Originally took vehicle in to another deal Had an in warranty engine issue that would reveal itself only in the summer months for the past few years. Originally took vehicle in to another dealer were the car was purchased and each time they had the car for less than a day and claimed to "fix" the issue. Took the car here to get some fresh eyes on the issue. Service department went in depth to really try and find the root cause of the issue. Between 2 visits, I was without my car for 3 weeks, but they provided a loaner . At the end of the day, my car is running better than when it went in and I cannot be more thankful of the countless hours they spent working to fix the issue. My wrx was no longer fun to drive and I was ready to get rid of it and go to another brand, but Ican honestly say they put new life back into my car. Thank you. More

I bought a SUBARU! I want to thank Jim Graham for making my experience buying my new Outback an absolute pleasure, He truly was very patient with me and spent extra tim I want to thank Jim Graham for making my experience buying my new Outback an absolute pleasure, He truly was very patient with me and spent extra time explaining and showing me how to use all the features available in the car. He even linked up my phone and transferred my contacts! We had a great time! He made the experience of buying my first Subaru fun and comfortable. Thanks Jim! I love my car! Debbie Beaudreault More

Very responsive service department I had some initial issues dealing with another service team member but Michael, the service manager, quickly stepped in and listened to my concerns. I had some initial issues dealing with another service team member but Michael, the service manager, quickly stepped in and listened to my concerns. He's getting my vehicle in to be serviced as soon as possible and is working with Subaru to determine if there is any help they can provide with the repair. This type of service is one of the main reasons I bought a Subaru in the first place! More

Horrible Service The customer service at this dealership is non existent. I recently received a letter regarding the airbag recall. The letter explains how dangerous The customer service at this dealership is non existent. I recently received a letter regarding the airbag recall. The letter explains how dangerous this is and how it can cause death. When I called to make an appointment, I was told it would be 2-3 weeks before they could get me in. They said do not have anyone sit in the passenger seat. This is our family vehicle and with 3 kids impossible to not have someone sit there. I was told that was the best they could do and when I asked if they would provide a rental vehicle until it could be fixed I was told no. During the conversation I was accused of raising my voice. I would have been justified raising my voice as I kept being interrupted every time I tried to talk but it's just not true. I was with 2 other people and they even said I never raised my voice. At this point I just said forget it and hung up. I called back and asked to speak to the General Manager. After leaving a voicemail for Michael, I received a return phone call from a John. I asked why he was calling me and he said because I left a message for Michael. He was rude as well and said he knew of the situation because he was standing next to the person I was originally speaking with. Well, if I left a message for Michael, why are you calling me? I didn't leave John a message, I left a message for Michael. I did get a call back from Michael shortly after hanging up with John. Michael was also very rude so that is where the employees must get it from. He tried to tell me that all there calls are recorded and that he listened to my original conversation. If that was the case, he would know I never raised my voice. I have since been told that they in fact do not record anything but who knows. There are too many good dealerships out there to put up with with be treated like crap. Especially for an issue that I have no control over. By the way, I have a BMW that had the same recall issue and they told me to not drive the vehicle and provided me a loaner vehicle for 3 weeks while mine was in line to be fixed. More

Subaru vs Mercedes ... Subaru Wins!!!!!! All of the service employees at Troncalli are all personal and friendly. They service is always efficient and timely. I bought my Crosstrek in Novembe All of the service employees at Troncalli are all personal and friendly. They service is always efficient and timely. I bought my Crosstrek in November and couldn't be happier with this dealership. I traded my Mercedes for a Subaru and I will never go back! I Am A Very Happy Subaru Customer! More

Never stops working I didn't buy a car from him, but I went in one time and talked to him and he took down what I wanted and my information and then 6 months after talkin I didn't buy a car from him, but I went in one time and talked to him and he took down what I wanted and my information and then 6 months after talking to me in person, called to check in because he'd been looking the whole time for me and finally found a car, had I not found something in those six months, I would have walked in and bought it, but this man kept searching well after what I thought he would, above and beyond describes this man More

Fantastic Buying Experience I would highly recommend Troncalli Subaru and especially Subaru Bob. The whole buying experience was seamless and was very positive. I only wish tha I would highly recommend Troncalli Subaru and especially Subaru Bob. The whole buying experience was seamless and was very positive. I only wish that I bought my Outback sooner! Thanks Bob! More

Welcome to the Family! "Subaru Bob" is the man to see! I purchased a 2017 Crosstrek and could not be more pleased! With a shake of the hand and a, "welcome to the family!" I "Subaru Bob" is the man to see! I purchased a 2017 Crosstrek and could not be more pleased! With a shake of the hand and a, "welcome to the family!" I knew I made the right choice. More

Subaru Bob, is why we went. We did our homework & read safety reviews. My husband stopped by to test drive a few while I was out of town. Mr Bob made him feel welcome, was a go We did our homework & read safety reviews. My husband stopped by to test drive a few while I was out of town. Mr Bob made him feel welcome, was a good listener to our needs in a vehicle & recommended a few options. He helped us narrow down our search, even in the beginning. He invited us back to come see him, when "WE WERE READY"!!! He followed up, when asked & was knowledgeable at every turn. We would recommend this kind, patient man to anyone new, or returning as a customer. Thank you for being a dealership that hires people with integrity. More