Troncalli Subaru

Service department goes the extra mile Had an in warranty engine issue that would reveal itself only in the summer months for the past few years. Originally took vehicle in to another deal Had an in warranty engine issue that would reveal itself only in the summer months for the past few years. Originally took vehicle in to another dealer were the car was purchased and each time they had the car for less than a day and claimed to "fix" the issue. Took the car here to get some fresh eyes on the issue. Service department went in depth to really try and find the root cause of the issue. Between 2 visits, I was without my car for 3 weeks, but they provided a loaner . At the end of the day, my car is running better than when it went in and I cannot be more thankful of the countless hours they spent working to fix the issue. My wrx was no longer fun to drive and I was ready to get rid of it and go to another brand, but Ican honestly say they put new life back into my car. Thank you. More

I bought a SUBARU! I want to thank Jim Graham for making my experience buying my new Outback an absolute pleasure, He truly was very patient with me and spent extra tim I want to thank Jim Graham for making my experience buying my new Outback an absolute pleasure, He truly was very patient with me and spent extra time explaining and showing me how to use all the features available in the car. He even linked up my phone and transferred my contacts! We had a great time! He made the experience of buying my first Subaru fun and comfortable. Thanks Jim! I love my car! Debbie Beaudreault More

Very responsive service department I had some initial issues dealing with another service team member but Michael, the service manager, quickly stepped in and listened to my concerns. I had some initial issues dealing with another service team member but Michael, the service manager, quickly stepped in and listened to my concerns. He's getting my vehicle in to be serviced as soon as possible and is working with Subaru to determine if there is any help they can provide with the repair. This type of service is one of the main reasons I bought a Subaru in the first place! More

Horrible Service The customer service at this dealership is non existent. I recently received a letter regarding the airbag recall. The letter explains how dangerous The customer service at this dealership is non existent. I recently received a letter regarding the airbag recall. The letter explains how dangerous this is and how it can cause death. When I called to make an appointment, I was told it would be 2-3 weeks before they could get me in. They said do not have anyone sit in the passenger seat. This is our family vehicle and with 3 kids impossible to not have someone sit there. I was told that was the best they could do and when I asked if they would provide a rental vehicle until it could be fixed I was told no. During the conversation I was accused of raising my voice. I would have been justified raising my voice as I kept being interrupted every time I tried to talk but it's just not true. I was with 2 other people and they even said I never raised my voice. At this point I just said forget it and hung up. I called back and asked to speak to the General Manager. After leaving a voicemail for Michael, I received a return phone call from a John. I asked why he was calling me and he said because I left a message for Michael. He was rude as well and said he knew of the situation because he was standing next to the person I was originally speaking with. Well, if I left a message for Michael, why are you calling me? I didn't leave John a message, I left a message for Michael. I did get a call back from Michael shortly after hanging up with John. Michael was also very rude so that is where the employees must get it from. He tried to tell me that all there calls are recorded and that he listened to my original conversation. If that was the case, he would know I never raised my voice. I have since been told that they in fact do not record anything but who knows. There are too many good dealerships out there to put up with with be treated like crap. Especially for an issue that I have no control over. By the way, I have a BMW that had the same recall issue and they told me to not drive the vehicle and provided me a loaner vehicle for 3 weeks while mine was in line to be fixed. More

Subaru vs Mercedes ... Subaru Wins!!!!!! All of the service employees at Troncalli are all personal and friendly. They service is always efficient and timely. I bought my Crosstrek in Novembe All of the service employees at Troncalli are all personal and friendly. They service is always efficient and timely. I bought my Crosstrek in November and couldn't be happier with this dealership. I traded my Mercedes for a Subaru and I will never go back! I Am A Very Happy Subaru Customer! More

Never stops working I didn't buy a car from him, but I went in one time and talked to him and he took down what I wanted and my information and then 6 months after talkin I didn't buy a car from him, but I went in one time and talked to him and he took down what I wanted and my information and then 6 months after talking to me in person, called to check in because he'd been looking the whole time for me and finally found a car, had I not found something in those six months, I would have walked in and bought it, but this man kept searching well after what I thought he would, above and beyond describes this man More

Fantastic Buying Experience I would highly recommend Troncalli Subaru and especially Subaru Bob. The whole buying experience was seamless and was very positive. I only wish tha I would highly recommend Troncalli Subaru and especially Subaru Bob. The whole buying experience was seamless and was very positive. I only wish that I bought my Outback sooner! Thanks Bob! More

Welcome to the Family! "Subaru Bob" is the man to see! I purchased a 2017 Crosstrek and could not be more pleased! With a shake of the hand and a, "welcome to the family!" I "Subaru Bob" is the man to see! I purchased a 2017 Crosstrek and could not be more pleased! With a shake of the hand and a, "welcome to the family!" I knew I made the right choice. More

Subaru Bob, is why we went. We did our homework & read safety reviews. My husband stopped by to test drive a few while I was out of town. Mr Bob made him feel welcome, was a go We did our homework & read safety reviews. My husband stopped by to test drive a few while I was out of town. Mr Bob made him feel welcome, was a good listener to our needs in a vehicle & recommended a few options. He helped us narrow down our search, even in the beginning. He invited us back to come see him, when "WE WERE READY"!!! He followed up, when asked & was knowledgeable at every turn. We would recommend this kind, patient man to anyone new, or returning as a customer. Thank you for being a dealership that hires people with integrity. More

Great New Car Buying Experience ~ Purchased a 2017 Forester before Christmas. We really appreciated Charlie getting right back to us when, so promptly, when we inquired through the Cos Purchased a 2017 Forester before Christmas. We really appreciated Charlie getting right back to us when, so promptly, when we inquired through the Costco buying program. I believe Charlie was in some training and Stephanie showed us the vehicles and did the test drive with us. Her patience and wealth of information when it came to helping us figure out which Subaru model would work best was great ! I really came in thinking the Outback would fit my needs the best, but glad I settled on the Forester. Stephanie spent a number of hours with us and after I drove four vehicles, I believe I made the best choice for me and we purchased a 2017 Forester. Charlie did the vehicle check out and went over it with me, w/patience and a lot of knowledge. Jeff and I have purchased many vehicles over the years; Stephanie and Charlie made it an extremely pleasant experience (which is a rare statement that I could make in our car shopping/buying experiences in the past). More