Troncalli Subaru

Excellent to work with Brett Bauer and team went above and beyond to find the exact build of the car that we wanted. They kept us up to date on the progress along the way an Brett Bauer and team went above and beyond to find the exact build of the car that we wanted. They kept us up to date on the progress along the way and were more than happy to answer additional questions as needed. This car/dealership was one of the first that we visited while looking for my daughter’s first car - Brett was available to answer questions as we shopped other brands - we ultimately came back and bought from Brett. We found that with Subaru, and the Crosstrek in particular, you get a lot of car for the money - other brands were always missing something that was key. And it didn’t hurt that the staff at Troncalli was so friendly. Troncalli Subaru in Cumming, GA is a patient and genuine group to work with - 5 stars in my book! Great job!! More

Joining the Subaru family My experience in joining the Subaru family has been great so far. I received great service, with no pressure. I was able to test drive the car I want My experience in joining the Subaru family has been great so far. I received great service, with no pressure. I was able to test drive the car I want and was shown all the wonderful safety features that had drawn me to Subaru. I was able to leave and visit other dealerships and I didn't feel pressured to make a decision on the spot. A few days later after driving other vehicles I came back and purchased my first Subaru! Charlie stayed late that evening to accommodate my schedule which I was very grateful for. More

Excellent sales people!! Great dealership! This is 2nd Subaru we purchased here. Service dept is also top notch & very professional. Jim Graham was great with no pressure to buy. This is 2nd C This is 2nd Subaru we purchased here. Service dept is also top notch & very professional. Jim Graham was great with no pressure to buy. This is 2nd Crosstrek we purchased & Mike Barlow has helped with both and is one of the best General Managers of ANY dealership we have ever gone to !! More

Surpassed expectations I am completely pleased with my new Subaru purchase. My circumstances needed some fine handling and that is exactly what Bob Shiver did for me. I went I am completely pleased with my new Subaru purchase. My circumstances needed some fine handling and that is exactly what Bob Shiver did for me. I went to the dealership with a very specific need, and I was listened to and allowed to communicate exactly what I wanted. Felt extremely comfortable at the dealership and during the entire process. Alex, handling the finance was a pleasure to work with. Very sharp. I will call Bob Shiver when I can afford to upgrade to my next new Subaru. More

Terrific Experience - Flawless Service !! Brett Bauer was the best! No pressure Salesman - he really listen to my needs and wants for the new car purchase. I have to say - I was so worried w Brett Bauer was the best! No pressure Salesman - he really listen to my needs and wants for the new car purchase. I have to say - I was so worried with making the purchase after nearly 28 years of not purchasing a brand new car, he made the experience very easy. If your looking for a Subaru this is the place to go to - I can say that because I went to them on 4 different occasions and they worked with me until I was truly ready to make the purchase. Wonderful Team to work with.. More

Awesome car buying experience!! I immediately felt like I was talking to a friend when I met Brett Bauer. He is easy going and really listens to you so he can find you the right car. I immediately felt like I was talking to a friend when I met Brett Bauer. He is easy going and really listens to you so he can find you the right car. He made the buying experience great, I highly recommend him! More

Great experience! Brett Bauer was lovely to work with. He coordinated our delivery and put a personal, friendly face on the car buying experience. We appreciated his op Brett Bauer was lovely to work with. He coordinated our delivery and put a personal, friendly face on the car buying experience. We appreciated his open, honest demeanor and willingness to work with our busy schedules. A pleasure and would recommend to anyone! More

Our first Subaru won't be our last Hat's off to James Kesler and his sales team for making our first Subaru purchase a pleasant, value centered and efficient buying experience. No hype, Hat's off to James Kesler and his sales team for making our first Subaru purchase a pleasant, value centered and efficient buying experience. No hype, broken promises or pressure. Zero. What my wife and I did experience was their patience and willingness to educate throughout the entire selection process. And as one who likes to fully investigate his options, major purchases are always a process. Yes, our 2019 Outback is our first Subaru, but if this car performs as expected it certainly won't by our last. Thanks James!! We wish you and the rest of the Troncalli team every success... More

poor service With the plan of shopping for a Subaru, I looked up on line and happened to see an offer of $25 for a test drive at Subaru of Gwinnett dealership. I With the plan of shopping for a Subaru, I looked up on line and happened to see an offer of $25 for a test drive at Subaru of Gwinnett dealership. I went ahead and registered for it. Just when I was about to head over there, I happened to find Troncalli Subaru dealership which is much closer to my house. I then called them up and asked whether they would be able to honor the $25 for a test drive like the other dealership. Charlie Saines was the one I spoke to and he agreed to honor the $25 offer. They would need to enter a promo code for that to be processed. I then went there to experience the test drive. Charlie, however was busy and not available when I got there, so another sales person (Alexander Tharpe) helped with arranging the test drive for me. I also mentioned to this sales person about the $25 that Charlie agreed on. A few days later , I went on line to check out the status on my registration for the $25 associated with the test drive, but didn’t see a code being entered yet. I then called Charlie and was told he would enter the promo code for that to be processed and it will take a few weeks, while the fine print on the website says it only takes 3-5 days. While not seeing a code entered for the $25, I called Charlie again in the second week but was told he would handle it but it’s going to take some time. During the 3rd week, I called the sales manager Alex Avrutsky about nothing had been done for my $25, and he said he would check with Charlie and get back to me. Believe or not, that phone call was the last time I ever got to talk to the sales manager and nothing had been heard from him ever since, despite numerous phone calls I made afterworlds. I also tried to contact the general manager Michael Barlow but never got to talk to him either. Besides Being upset and frustrated with having nobody get back with me on this $25, my bigger question is how well they would really take care of their customers?? No response, no follow-up, not doing what they promised, from neither of those three people: Charley, the sales manager, and the GM. What kind of credibility are they building through the poor service to a potential car buyer??? More