Troncalli Subaru

Stress free experience Staff was friendly and knowledgeable. Made the purchase of my first Subaru very enjoyable. Brett Bauer went out of his way to make sure we had a goo Staff was friendly and knowledgeable. Made the purchase of my first Subaru very enjoyable. Brett Bauer went out of his way to make sure we had a good experience. Funny guy!! More

No stress car purchase. Great experience with everyone at Troncalli Subaru. Our salesperson, Bobbi, was funny, friendly and personable but professional at the same time. She Great experience with everyone at Troncalli Subaru. Our salesperson, Bobbi, was funny, friendly and personable but professional at the same time. She was very knowledgeable and was able to answer all our questions. Rex in financing was also very nice and informative. All said, this was our easiest and least stressful car purchase. More

Genuine People A great experience at Troncalli Subaru. Brett Bauer is an authentic salesman who genuinely cares about his customer - a true exception to the stereoty A great experience at Troncalli Subaru. Brett Bauer is an authentic salesman who genuinely cares about his customer - a true exception to the stereotype of the sleazy car dealers! More

Best experience with dealership! Very Friendly & professional people. My buying experience was the most relaxing ever! Bobbi was a pleasure to work with and even had my car delivered! Very Friendly & professional people. My buying experience was the most relaxing ever! Bobbi was a pleasure to work with and even had my car delivered! More

Great Experience I had a great experience leasing a car here. They were very helpful in explaining all the terms and answering all my questions. James took the time to I had a great experience leasing a car here. They were very helpful in explaining all the terms and answering all my questions. James took the time to make sure I understood how everything in the car worked before I left even though it was more than an hour after they closed. Really a great experience all around. More

Great customer service! I highly recommend this dealership! Everyone went above and beyond to help me purchase my first car. I can’t say enough great things about them. I highly recommend this dealership! Everyone went above and beyond to help me purchase my first car. I can’t say enough great things about them. More

Great experience Brett was very friendly & patient with great communication throughout the entire process. Rex was also great to work during my visit. Would definite Brett was very friendly & patient with great communication throughout the entire process. Rex was also great to work during my visit. Would definitely recommend this dealership. More

Brett is the man! I came in 30 minutes before closing and I was worried it was too late for a test drive. Brett was more than willing to give me a test drive in a WRX a I came in 30 minutes before closing and I was worried it was too late for a test drive. Brett was more than willing to give me a test drive in a WRX and truly gave me a no pressure experience. The car was great but the service was greater. I would recommend this dealership to everyone. More

Customr highly satisfied Brett was engaging and listened to my needs. He demonstrated good communication without "overselling" the product. He always asked if there were any c Brett was engaging and listened to my needs. He demonstrated good communication without "overselling" the product. He always asked if there were any concerns or questions and answered them without a doubt. He was assuring and covered any issues. His humor is great. I like to enjoy the process with a laugh and it makes the deal seem quicker. He really did find exactly what I wanted. He is an asset to the Troncalli team. More

Troncalli Sales management sucks- AVOID! Went in to discuss a price on a 2019 Forester sport. I wanted their best price. They told me I'd have to come in as t hey would not provide their " be Went in to discuss a price on a 2019 Forester sport. I wanted their best price. They told me I'd have to come in as t hey would not provide their " best price" over phone. I knew what I wanted, color/options and had an idea based on research what it would be. I told them I didn't want to play games evidently they don't care nor did they understand how serious I am. I drive from Woodstock to the dealership 1 hour each way (because Atlanta traffic stinks - right?) I sit down and discuss and test drive a Forester wtih James Kesler. He addressed all of my questions in detail and wasn't play the games I was trying to avoid. The only thing I find suspicious is having to talk to his GSM ( general Sales Weasel I mean manager).:) For everything it seems that Troncalli has their sales team on a tight leash and I can tell it sucks working for them. I have a keen sense of awareness and I found out I was 100% correct from an other Subaru Dealership in Atlanta. Short version of a long story: I felt confident in the price provided and put a $500 deposit on a Forester that is to be at the dealership from Japan middle of feb 2019. I understand when you trade in a special high performance stock vehicle it takes time to provide a number on what they'd pay for the trade in. I even told James to take 4 days, xxxx take longer if needed. I am in no hurry. I just want this to be a well researched number. 4 other dealers from other brands gave me the same trade in value. 2 of which were Hyundai and 1 Toyota the other was Honda. 4 days later James called me and told me " my manager is willing to pay $XXXXX. Which was $2k under all the other dealers. When I informed James of this he went back to talk to his Sales weasel ( manager). He would not budge at all. I asked James to tell him to meet me 1/2 way. We are 2k apart, I will eat 1k if he will eat 1k. Still the Sales Weasel would not budge. I told him that your Manager is really screwing up a sale for you. I tried to be fair and flexible and he just isn't. He is going to loose a extended warranty and a hitch. ( extras) is he stupid or just xxxxxxxx or both? I was trading in a 2016 BMW M3 with no accidents or mechanical issues as it was maintained by BMW on the conditioned based service schedule the car has 16,277 miles on it. VERY LOW! I knew he could sell it for much more. I know the difference between trade in pricing and private sale pricing (retail). Like I said I did a ton of research, I looked up and had it appraised at multiple dealers and by BMW themselves for "trade-in"pricing. It may not matter to Troncalli but they lost a sale because of that xxxxx of a Sales manager. Bottom line if you go to Troncalli don't expect them to be flexible. THATS ALL I was wanting, just flexibility. I found a incredible Subaru Dealer in Atlanta who is just that and more. Today I just put a VERY large deposit on the same car with the same Sport trim and options, just decided on a different color. I got it for a MUCH better price, and they even split the cost of the hitch!!!! Troncalli sucks - James Kesler rocks this review should not be anything at all against him. Take Michael Barlow out of the equation He would have earned my sale. James you were awesome! Sorry for your horrible management, you dont deserve to be treated that way. More