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Troncalli Subaru
Cumming, GA
354 Reviews
Thanks for considering Troncalli. For 3 generations, we have been serving the needs of the community. Whether new or pre-owned vehicles, service, parts or collision, the Troncalli Auto Group is where customers send their friends.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 8:30 AM - 6:00 PM
Sunday Closed
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Showing 354 reviews
April 16, 2019
Service review Have two recalls on a 2018 outback and the people in the service department can’t seem to get anyone to call me back!!! Also they seem to only want Have two recalls on a 2018 outback and the people in the service department can’t seem to get anyone to call me back!!! Also they seem to only want to service your vehicle when it’s convenient for them and not convenient for me the customer I have purchased three vehicles from this dealership and have yet to get one service there More
by Sad driver
Employees Worked With
April 11, 2019
Bobbi Patterson Bobbi and Michael were great to work with. Bobbi was very knowledgeable about the car and all the improvements in the 2019 model. I would highly reco Bobbi and Michael were great to work with. Bobbi was very knowledgeable about the car and all the improvements in the 2019 model. I would highly recommend this dealership and Bobbi. More
by susan
March 27, 2019
Excellent Experience After a long hiatus from owning a Subaru I decided it was time to try a Subaru Forester. I was pleasantly surprised at how comfortable and quiet this After a long hiatus from owning a Subaru I decided it was time to try a Subaru Forester. I was pleasantly surprised at how comfortable and quiet this vehicle was and I especially liked the many features offered. Everyone I dealt with treated us with kindness and respect. I had lots of questions and they had the answers. Overall, it was a great experience. Thanks! More
by Horsecrazy
March 26, 2019
Enjoyable experience with first Subaru Recently purchased a Subaru Ascent from Troncalli Subaru. Everyone I dealt with, from GM Mike Barlow to Judson Attaway and Alexander Tharpe in Financ Recently purchased a Subaru Ascent from Troncalli Subaru. Everyone I dealt with, from GM Mike Barlow to Judson Attaway and Alexander Tharpe in Finance, as well my Sales Associate James Kesler, made the whole experience a smooth and pleasant one. Due to my work schedule, most of the deal was handled by phone, and they were very accommodating in arranging the delivery. I consulted with several dealers before making my decision. Of everyone I worked with, James was the best at remembering my requirements and taking care to address them. With other dealers, I felt like I had to re-state everything each time we spoke - very frustrating. Thanks to the whole team at Troncalli Subaru for a great buying experience! More
by Rick W.
Employees Worked With
Other Employees :
Bill Bryant, Alexander Tharpe
March 19, 2019
The Hated Salesman of the Past, Can’t Rate the Dealership I sent an internet request for a vehicle and from the second I heard from him he refused to give me any solid figures without going to the dealership. I sent an internet request for a vehicle and from the second I heard from him he refused to give me any solid figures without going to the dealership. All his quotes were around a certain figure. I wanted a line item break down of how he came to his approximate number and I was once again told I would get that if I went to the dealership. After telling him I would come in once I agreed to a price I made an offer. He asked me if it was for the cheaper variant of the vehicle and I said no. I never heard from him again. I don’t mind not hearing from him I just throught car prices were negotiable. These tactics are from the past and I’m sure trying to force a person to go to the dealership still works, but this just tells me his tactics are those of an outdated high pressure salesman. I’m too old to deal with that level of childishness now. He should probably work the sales floor because the whole point of using the internet is so that I don’t have to drive to the dealership until I think the deal is done. I can’t rate the dealership itself, I never got passed the internet salesman. More
by Colt
Employees Worked With
Charlie Saines
March 09, 2019
Great experience This is the third Subaru I have purchased with Troncalli Subaru. Great atmosphere, everyone is nice and Bobbi was so sweet and helpful. The new addi This is the third Subaru I have purchased with Troncalli Subaru. Great atmosphere, everyone is nice and Bobbi was so sweet and helpful. The new addition is nice, and there are many Subaru’s to choose from. More
by Hadfamily
Employees Worked With
Bobbi Patterson, Michael Stewart, Brandon Cardoso
March 06, 2019
Pleasant car buying experience Great experience working with Charlie and entire team while.buying Subaru Ascent. They went over and above to get us exact same car model.and color th Great experience working with Charlie and entire team while.buying Subaru Ascent. They went over and above to get us exact same car model.and color that we wanted. I would highly recommend this dealer if anyone is shopping for Subaru. More
by Samter
Employees Worked With
Charlie Saines, Alex Avrutsky
March 04, 2019
Love my Sales Associate Bobbi P. is the best sales associate they have. I have bought several cars from her since 2013. She is kind, not pushy, listens and fun to deal with. Bobbi P. is the best sales associate they have. I have bought several cars from her since 2013. She is kind, not pushy, listens and fun to deal with. She treats you like family. More
by Brob
March 02, 2019
Great Buying Experience Internets Sales Manger Bob Shiver was the most professional car sales person i had worked with in many years. He knew his product and brand Internets Sales Manger Bob Shiver was the most professional car sales person i had worked with in many years. He knew his product and brand More
by Bob
Employees Worked With
Bob Shiver
February 25, 2019
Stress free experience Staff was friendly and knowledgeable. Made the purchase of my first Subaru very enjoyable. Brett Bauer went out of his way to make sure we had a goo Staff was friendly and knowledgeable. Made the purchase of my first Subaru very enjoyable. Brett Bauer went out of his way to make sure we had a good experience. Funny guy!! More
by Donna56
Employees Worked With
Bob Shiver, Brett Bauer, Rex Coburn
