Troiano Chrysler Jeep Dodge

awesome I was out in the cold looking and i was still greeted with a friendly smile!! Thnks to Mo, i now own a GREAT set of wheels and cant wait to begin my n I was out in the cold looking and i was still greeted with a friendly smile!! Thnks to Mo, i now own a GREAT set of wheels and cant wait to begin my new journey!! Thnx to Frank also who worked hard to get me the best price to afford it!! Im in LOVE xoxo More

Easy going new vehicle purchase My wife and I originally reached out to Troiano looking for a gently used Jeep Wranlger with fairly low mileage. After reviewing our wants/needs and d My wife and I originally reached out to Troiano looking for a gently used Jeep Wranlger with fairly low mileage. After reviewing our wants/needs and discussing our budget, it was suggested that we look into a purchasing a brand new 2015 Jeep Wrangler. We were both PLEASANTLY shocked to realize that a brand new Jeep was really not too much more and within our budget. So, we set up to take a test drive and upon arrival we discovered that the general manager, Ash Bashir, had arranged to get the Jeep in my wife's favorite color and it had both the hard and soft top! Ash then hooked us up with Phil Mathews in the Sales department. Phil went over the ins and outs of the Jeep and every aspect we could think of and then some. Phil was extremely courteous, professional and easy to work with. At no point did we feel pressured or uncomfortable, but rather relaxed and happy. After taking the Jeep for a test drive and trying it out, we fell in love with it. How could you not? The purchase experience was super easy and there were no long drawn out conversations, but only simple minimal communication during the three or four days in between the test drive and when our schedule allowed for the pick up date. We really didn't have to do much, which made the process very relaxed. When we pulled into the dealership to pick up the Jeep and sign the papers, everything was ready to go! Phil even went over every little detail of the Jeep and told us to come on back in the Spring when we were ready to switch Jeep tops out and they would gladly walk us through the process so we could see the proper steps. Phil even offered to come to our home to show us how... now that's customer service :) Both my wife and I can confidently say that the car buying process at Troiano was phenomenal. We have nothing but positive things to say about Phil and Ash. Thanks! More

Troiano refused to work on vehicle referred to other dealers I have a dodge grand caravan that has been in and out of their service department for 6 months with thousands in charges and is still not fixed. The I have a dodge grand caravan that has been in and out of their service department for 6 months with thousands in charges and is still not fixed. The service manager Andy "dodges" all calls and will not honor a lifetime warranty on a vehicle purchased from Troiano. They charge every time for mistakes which have not successfully fixed the car. They refused to service the vehicle anymore referring us to other dealers. Chrysler acknowledges they are a poor dealership. More

Excellent customer service I recently purchased a used vehicle from this dealer. Upon entering the dealership, I was greeted by Phil; who readily answered my questions and show I recently purchased a used vehicle from this dealer. Upon entering the dealership, I was greeted by Phil; who readily answered my questions and showed me the vehicle I was interested in; and he arranged a test drive. I advised Phil I had not reached a decision, and would contact him or he could call me in a week to follow-up. Phil followed up as he said he would, and in his low key manner, made me feel comfortable with the dealership. When I decided to purchase the vehicle, Phil was not working and I worked with Frank to finalize the sales price, trade-in value of my then current vehicle and financing options. Frank gets it done. We agreed upon a delivery date, etc., and when the time came, he and Phil were there and made sure everything went smoothly. I'm aware that many people find purchasing a vehicle difficult or intimidating. If you're one of them, I highly recommend you visit Phil and Frank to purchase your next car. They, along with the other employees I have dealt with since the purchase, including the service department (oil change), will make you feel comfortable with your decision. More

After seeing a vehicle listed on autotrader.com, I went to the dealership to and took the vehicle for a test drive. The price listed on autotrader was $18,995. When I went back to make an offer to purcha to the dealership to and took the vehicle for a test drive. The price listed on autotrader was $18,995. When I went back to make an offer to purchase the vehicle, I was told the vehicle was $19,995. I brought up the vehicle listing on autotrader and showed them the price. The sales person said autotrader must have changed the price and they would not honor the price. I will never consider looking at another vehicle from this dealership. More

I recently bought a new Dodge Charger from Troiano in Colchester, CT. I had been working with three different dealers and found Phil Mathews at Troiano to be friendly, knowledgeable and helpful, yet not Colchester, CT. I had been working with three different dealers and found Phil Mathews at Troiano to be friendly, knowledgeable and helpful, yet not at all pushy. I would highly recommend Phil Mathews. He knew the most about the cars and packages relative to the salesmen at the other two locations. He also worked to find the car I wanted. I actually had a better deal at one of the other dealerships, but it was specifically for a car with options I just did not want. My feeling is that the dealership and Phil in particular will be there to help over the coming years. More

I called the dearlership around 3pm. Came in looking for a used car with price range. It was suggested to get us the best value for our money they suggested the new Avenger. The rebates and numbers made sen a used car with price range. It was suggested to get us the best value for our money they suggested the new Avenger. The rebates and numbers made sense to us. Our trade wasn't the best and also with no money down it would be difficult for the banks to look at us. We worked the numbers ran home to get necessary papers and drove out with the vehicle around 7:30 that evening. The dealership worked hard and speedy in my opinion. Very pleased with the overall experience. All the salesman were cordial and answered all questions politely even though they wern't part of the sale. More

Being a New Yorker and a bit put off by the stereotypical "car salesman", I emailed the dealership on a car that I saw on Truecar.com. I got an immediate response by Philip Mathews. I knew from speaking to h "car salesman", I emailed the dealership on a car that I saw on Truecar.com. I got an immediate response by Philip Mathews. I knew from speaking to him that he was not your typical car salesmen. He answered all the questions that my husband and I had. We drove over 2 hours and it was worth it. The whole team is friendly and not the hard sell. I just returned home and I am very happy. More

David Gonzalez provided exceptional customer service during the entire process of our purchase of a 2014 Dodge truck! His knowledge of all the Dodge products was superior. The truck we were intereste during the entire process of our purchase of a 2014 Dodge truck! His knowledge of all the Dodge products was superior. The truck we were interested in was not on their lot; he quickly located one and had it delivered to Colchester. We were encouraged to drive several trucks for extended times to find the correct "fit". The entire Troiano team including David Gonzalez; the GM Ashraf Bashir; Rich Burdick, Business Manager; and Anthony Wilson, Sales Representative assisted us in selecting, testing, and deciding upon the final truck choice. Our highest praise for a professional and efficient sales person in David Gonzalez and the entire dealership. Thank you. More

My name is Paige. I recently purchased my dream car from this dealership. I had awesome help from frank phil and osh. Couldnt have asked to feel more at home away from home :) . They are all welcoming,profe this dealership. I had awesome help from frank phil and osh. Couldnt have asked to feel more at home away from home :) . They are all welcoming,professional yet fun,and they helped me find a car i loved and have had no problems with at all. I recieved an awesome calender and christmas card aswell with the picture of me and my new car,a day ill always be able to remember now thanks to them. Although i dont intend to buy a new car anytime soon,considering im obsessed with my new one,all my future business will 100% go to them! Great experience!! Great people!! More