Trinity Cadillac

Superior Service Mike Dratch is an oustanding salesman. He is straight forward, honest, detailed and fully focused. He will be there offering the right support throug Mike Dratch is an oustanding salesman. He is straight forward, honest, detailed and fully focused. He will be there offering the right support through the entire process of selecting a car. By the end, you will feel that you made a friend. I highly recommend him. More

Best car buying experience. I was so impressed with Michael Dratch. He contacted me after I reached out to the dealership via online. I told him what I was interested in and he f I was so impressed with Michael Dratch. He contacted me after I reached out to the dealership via online. I told him what I was interested in and he followed up with a video chat by cell and showed me the car I had an eye on. My wife and I agreed to come to the dealership a few days later to see the car. It was a rainy day and the car hadn't been cleaned. So we went for a test drive and I loved it. My wife new this was my car before I did. So after working out some kinks ( Scatch and a ding) I decided to move forward. Meanwhile they had detailed the car and moved it into the showroom. So now I was on defense because I have to see the finiance guy. In my past experiences I disliked this part of buying a car because they try to sell you stuff you really don't need. To my surprise the finance guy Andrew helped me save money and got a finance deal I wasn't expecting.. I had to leave because of work and couldn't take the car that day. I wanted to see the car before I left to make sure I had no doubts. I was escorted to the showroom area. Last I saw the car it was outside . So thats where I expected it to be. I saw what I thought was another white XTS in the showroom. I said I want this car. I was told that this is your car. I was so shocked. They had detailed it to look brand new. I was in love with it then and I am still. I'm told by friends and family the car looks beautiful. My wife loves it more than me I think. Loll! Michael Dratch thank you for making the experience of buying my dream car painless and enjoyable. I definitely would buy another car from him and refer anyone looking to buy a vehicle to him at Engelwood Cliffs Cadillac. The best to you Michael! More

Great business This place has great professional staff from the front desk person to the maintenance personal... I can't wait to send all my friends here. This place has great professional staff from the front desk person to the maintenance personal... I can't wait to send all my friends here. More

No Stress Buying Experience The Sale Consultant, Michael Carter was very professional and provide a pleasant buying experience of a CPO Cadillac ATS. The new dealership's showroo The Sale Consultant, Michael Carter was very professional and provide a pleasant buying experience of a CPO Cadillac ATS. The new dealership's showroom, sales and service areas are top notch. If you are thinking of buying a New or CPO Cadillac, give them a chance to work up a deal for you before you make your final decision. More

Fantastic experience! I was recently in the market for a used car. Using the USAA car buying service I found a Lexus ct200h listed @ Englewood Cliffs Cadillac. I've never I was recently in the market for a used car. Using the USAA car buying service I found a Lexus ct200h listed @ Englewood Cliffs Cadillac. I've never purchased a used car before, so I was a bit nervous about the process. When I sent a message to the dealer that I was interested in the car Rick Sarter called me back immediately. When we called back the dealer a few hours later we were met with fantastic service. We quickly made an appointment for a few days later. When I arrived at the dealership we continued to be met with a highly professional team. Given I wasn't purchasing a new car I wasn't sure what to expect but they made me feel like I was a valued customer. Rick even took the time to take the car out himself the day before so he was familiar with it should I have any questions. The car was in excellent condition but there was a very small scratch on one side, which Rick immediately advised would be fixed before I picked it up. We agreed to purchase the car and the paperwork portion was smooth and a pick up date and time was quickly agreed. Unfortunately Rick was going to be on vacation when I was scheduled to pick up the car. But we did not have to worry as Rick ensured his co-worker Jerome Barnes would be there to walk us through the remaining process. He even brought Jerome over to meet us that day so we'd be comfortable when we returned. The day of pick up could not have been smoother, the car was ready when I arrived as was all the paperwork. The entire process was completed in less than an hour. I cannot thank Rick & Jerome enough for their professionalism during this process. I would highly recommend this dealership & sales team to anyone that asks. More

These are professionals who care about their customers!!! Went to this dealership 5 years ago and it was just terrible; trust me my wife and I walked out on them! BIG, BIG, BIG turn around since new manageme Went to this dealership 5 years ago and it was just terrible; trust me my wife and I walked out on them! BIG, BIG, BIG turn around since new management took over. Their commitment to excellence is their main concern. Onur is the associate I dealt with and this man delivered on EVERYTHING he said to me. He was just fantastic and went out of his way to please me. I never purchased a car so fast. I told him what I wanted and he delivered on EVERYTHING! Paul (Manager)and Michael (finance) are truly just professionals and their ultimate objective is to insure YOU, the customer is satisfied. In speaking with Antonio Pierce you can tell, his goal is to insure his associates treat their customers with RESECT. I can say he achieved this goal! We purchased another Cadillac 2 years ago, and while that dealership was very good, Englewood Cliffs Cadillac is EXCELLENT!!! I will now bring that car to be serviced at this dealership as well. Thank you guys and I JUST LOVE MY XTS!!!! More

recommend! Our sales person Abdul was very good to us. Not pushy, smart, and gave us what we wanted. We wanted the low end Cadallac that we could afford. There w Our sales person Abdul was very good to us. Not pushy, smart, and gave us what we wanted. We wanted the low end Cadallac that we could afford. There were no hidden fees, and we trusted him. trusting dealerships is not easy. We buy leases every 3 years so we are skeptical, but your dealership is the exception. Also, Holly at the front desk is such a delight to families. Keep her! Also the used car manager was very kind to us as well as the Managing Director of the place. He came to greet us at the end. I would recommend this dealership! More

The Best Absolutely breathtaking sales experience, extremely accommodating and very pleasant to boot. I came in to look at a used 2013 Cadillac ATS with a manu Absolutely breathtaking sales experience, extremely accommodating and very pleasant to boot. I came in to look at a used 2013 Cadillac ATS with a manual transmission and trade in my 2014 Mitsubishi Lancer. I drove almost 4 hours from Massachusetts to this place and was not disappointed by either the vehicle or dealership. The sales staff I dealt with (Michael Carter and Frank) listened to me, answered my questions and complied with every reasonable request I made. Frank (used car sales manager) made every effort to ensure the vehicle was satisfactory and corrected any issues it had before purchase. Diane Gluhm assisted me with the process of legally picking up the vehicle to comply with my state's (MA) RMV regulations with absolute ease. When I came time to sort out numbers my salesperson, Michael Carter, we did so in person and confirmed via email. The finance manager (Andrew Nam) stuck with the numbers and did not attempt any deviations from the plan and I had very streamlined and easy in and out purchase of the vehicle. While I was forced to drive a long distance for the specific used car I wanted I am thankful it wound up at Englewood Cliffs Cadillac. They alone are well worth driving 4 hours away for! I would recommend this dealer anyone with a pulse. They truly exceeded my expectations. More

Excellent customer service experience. Excellent experience. Our sales person Jaimie Guzman provided us with excellent customer service and assisted us to get the process completed in a tim Excellent experience. Our sales person Jaimie Guzman provided us with excellent customer service and assisted us to get the process completed in a timely manner. More

Amazing Experience!! Rob and Evelyn were wonderful! They made the entire process of taking my 2013 Cadillac ATS back as a pull ahead and getting me into the 2016 SRX a bre Rob and Evelyn were wonderful! They made the entire process of taking my 2013 Cadillac ATS back as a pull ahead and getting me into the 2016 SRX a breeze! Whenever I've gone to car dealerships in the past it's always been hours worth of sitting, waiting, talking and negotiating, however not at Englewood Cliffs Cadillac. It was the least amount of time I've ever spent at a dealer to purchase/lease a new vehicle and it was by far the easiest. From start to finish it was a great experience, by far the best experience I've had at a dealership. I felt welcome there and the entire staff was courteous, polite and friendly. Evelyn made sure that I was in the vehicle and driving away as quickly as possible and she made sure that I was completely satisfied. I have already recommended Englewood Cliffs to people and I will continue to. Thank you for a memorable experience to the entire Englewood Cliffs staff, but especially to Rob and Evelyn!! More