Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
353 Reviews of Tri State Nissan - Service Center
Sort by
March 05, 2025
Martin takes very good care of my car and informs me what we should do when I bring my car in for service. I am a very happy customer . However, I will say that the Cleaning of my vehicle is and hasn't bee we should do when I bring my car in for service. I am a very happy customer . However, I will say that the Cleaning of my vehicle is and hasn't been good, and for four times the inside of my car was not cleaned I came home and cleaned it. You need to focus your attention to this. I pay to have the inside of my car cleaned and since I do I expect it to be done. I am a widow my husband took care of my car when he was alive I only have you now to depend on for this . I'm willing to pay if the job is done correctly. Thank you so much. I love your service department and Martin . More
by Carol
Verified CustomerEmployees Worked With
February 27, 2025
The employees there are always friendly and helpful. They made sure to address my needs in a timely manner. They made sure to address my needs in a timely manner. More
by btaylor27
Employees Worked With
February 26, 2025
For the second time in a row I was charged for service that wasn’t performed. Technician admitted it once he was confronted. Unprofessional behavior from the service advisor on handling it. Received call that wasn’t performed. Technician admitted it once he was confronted. Unprofessional behavior from the service advisor on handling it. Received call from Service manager 2 days later. Wanted to offer me a free service in another 5k miles but will never be bringing my vehicle back there. Shame on them for running a shady/fraudulent shop and for it to happen 2 times. Complaint filed with Nissan Consumer Affairs at the corporate level. DO NOT BRING YOUR VEHICLE HERE. who knows how many people have been scammed. More
by Mar14
February 21, 2025
There were courteous and finished the job in a timely manner. I also had a minor thing and they fixed it with no issues. manner. I also had a minor thing and they fixed it with no issues. More
by TREVOR_TIERNEY
Employees Worked With
February 20, 2025
My car broke down in a remote area and I called Josh after not being able to find a mechanic anywhere nearby. My car had been serviced the week before and I thought the service might have been related after not being able to find a mechanic anywhere nearby. My car had been serviced the week before and I thought the service might have been related to the breakdown. Josh was very kind and helpful and really calmed the situation. He made sure I knew that when I found a tow truck to take me back to Va, the service dept would be ready for my arrival. I even had to call Josh back after AAA failed to find me adequate towing, and he recommending a towing service I used and was happy with. Josh had to leave before I could be towed, but left my information with his associate Kevin. Kevin was ready for me when the tow truck arrived and had a technician immediately get the car into the back as soon as possible. Luckily the problem was found and resolved and Kevin waived the labor costs and got my wife and I back n the road quickly. Josh especially really went above and beyond, and gave my wife and I peace of mind while we were stuck across state lines in a town with no services. More
by dcufan
February 15, 2025
Staff was super helpful and pleasant the waiting area was comfortable and clean loved how I was updated about my vehicle while it was being serviced comfortable and clean loved how I was updated about my vehicle while it was being serviced More
by LAURAPRIEMER0415
Employees Worked With
C. Foreman was the best
February 08, 2025
A great experience. Vehicle was completed in a very timely matter. They answered all my questions Vehicle was completed in a very timely matter. They answered all my questions More
by linda.kaye2010
Employees Worked With
February 04, 2025
Dealership service department was very helpful. Area was clean and well organized. All staff was friendly and attentive to my questions. Area was clean and well organized. All staff was friendly and attentive to my questions. More
by rebert2
Employees Worked With
February 03, 2025
The service center was very polite and efficiently completed the work while I waited in the dealership lobby area. completed the work while I waited in the dealership lobby area. More
by jebs
Employees Worked With
January 23, 2025
Most times it takes forever, but this time was quick. Thanks for the faster service. Thanks for the faster service. More
by squirt004
Employees Worked With
Other Employees :
Ben Kethley
