Back

Tri State Nissan - Service Center

Winchester, VA

4.7
309 Reviews

309 Reviews of Tri State Nissan - Service Center

Sort by
June 08, 2023

I didn't get communication about my vehicle's service delay, I hope during my next scheduled service there will be better feedback concerning the progress of my service More

by jkosnosky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Tri State Nissan responded

I sincerely apologize for the lack of communication regarding your vehicle's service delay. I understand the importance of keeping you informed about the progress of your service, and I'll prioritize providing you with better feedback during your next scheduled visit. Your feedback is valuable to me, and I appreciate your understanding as I work towards improving our communication process. Thank you for bringing this to my attention, and I look forward to serving you better in the future.

June 08, 2023

Great service and solid people I would recommend Tri State Nissan for automotive work on any vehicle More

by BIGEDDIKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allen Dike
Jun 09, 2023 -

Tri State Nissan responded

Well, shiver me lug nuts! Thanks a ton for the swashbuckling five-star review, matey! We're thrilled to hear that our crew at Tri-State Nissan provided you with excellent service and solid employees! Rest assured. We'll continue to sail the automotive seas, ready to conquer any vehicle troubles that come our way. Don't hesitate to drop anchor at our dealership anytime you need automotive support. Fair winds and smooth rides to ya!

June 07, 2023

The dealership and Martin were both extremely accommodating in servicing my car without an appointment. As always everyone was friendly and helpful! More

by elizabeth.liechty
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Tri State Nissan responded

Thank you so much for your spectacular five-star review!! At Tri-State Nissan, we thrive on providing exceptional service experiences. I'm thrilled that the dealership and Martin went above and beyond to accommodate your car servicing needs, even without an appointment. Our friendly and helpful team is always ready to make your visit exciting and stress-free. Thank you for your kind words, and we can't wait to continue surpassing your expectations in the future!

June 07, 2023

Very easy to work with sales staff was awesome as well as maintenance staff.great dealership More

by clsccarman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Tri State Nissan responded

Thank you for your five-star review! Working with our unique sales staff and maintenance team was an absolute delight, making your experience at our dealership truly exceptional. We pride ourselves on providing a friendly and enjoyable atmosphere, and we're thrilled that you had such a great time. Thank you for your kind words, and we look forward to serving you with more ecstatic adventures at Tri-State Nissan!

May 31, 2023

Quick and efficient service, always my go to for car repairs or service. Pleasant people to deal with also. More

by rcarlene98
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

Tri State Nissan responded

Wow, thank you for the sublime five-star review! I'm so glad you found our service quick and efficient, making us your go-to choice for car repairs and service. Our team of pleasant and friendly people is dedicated to providing you with an exciting and top-notch experience every time. We appreciate your support and can't wait to continue serving you with excellence in the future!

May 31, 2023

Just like the Great customer service and work the dealership provides. Thank you for support. More

by RLINDVIG0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2023 -

Tri State Nissan responded

Wow, thank you so much for the wonderful five-star review! I'm thrilled that you had an amazing experience with our dealership, from the exceptional customer service to the outstanding work we provide. We value your support significantly, and we can't wait to continue exceeding your expectations in the future!

May 29, 2023

I cant understand why fog lights which I never used need to be a part of the inspection process. More

by TSKDIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Tri State Nissan responded

We appreciate your feedback and understand your concern regarding the fog lights during the inspection process. Inspections are designed to ensure the overall safety and compliance of the vehicle, which includes various components and features. While fog lights may not be frequently used, they are still an integral part of the vehicle's lighting system. They are assessed to ensure they are in proper working condition and meet the required standards. We apologize if this caused any inconvenience or confusion. Our goal is to ensure the safety and compliance of your vehicle, and we appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out to our team. Thank you for choosing us for your inspection needs

May 28, 2023

Theys work very fast and my experienci is very good and recomend at my fryends buy with triestatenissan More

by CHIVO.2MIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Tri State Nissan responded

Thank you for your glowing review! We're electrified to have provided you with an outstanding experience and appreciate your recommendation to your friends to buy with TriState Nissan. We look forward to continuing to deliver fast and exceptional service to you and your friends in the future!

May 28, 2023

Excellent service, customer service and the associated work. They keep me informed every step o the way. Great job vacuuming and washing in a timely manner. I have routinely worked with all o the peop More

by k.j.rooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2023 -

Tri State Nissan responded

Thank you for your inspiring review! We're motivated to hear that you received excellent service, both in terms of customer service and the associated work. We take pride in informing our customers throughout the process and ensuring timely completion. It's fantastic that our team goes the extra mile by providing wonderful vacuuming and washing services. We greatly appreciate your continued support and look forward to providing you with friendly and top-notch service during your future visits to Marlowe Automotive Services!

May 24, 2023

Always great service at Tristate. Bought my last 3 cars from you. You provided great service on all 3 vehicles. More

by amybaird703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2023 -

Tri State Nissan responded

Wow, thank you, amybaird703, for being a loyal customer and trusting us with not just one but three of your awesome rides! We're inspired that our team consistently delivered great service to all your vehicles. We appreciate your support and look forward to serving you with even more amazing experiences in the future!

...
17
...