Tri State Nissan - Service Center

Smooth transaction. In & out quickly. I was there about one-half hour. Pleasant environment & staff. In & out quickly. I was there about one-half hour. Pleasant environment & staff. More

My car system was not reset and every day I get in I need to select ok twice for the maintenance that it is still suggesting I do. to select ok twice for the maintenance that it is still suggesting I do. More

Great service, done right the first time, professional and friendly staff, good quality work and pricing and friendly staff, good quality work and pricing More

Way too long to wait for an inspection. They should let you know up front. They should let you know up front. More

Great service, but wonder if they used full synthetic as I wanted for my oil change I wanted for my oil change More

Skylar was very easy to work with and she kept me informed about the progress of the work and also what services will be needed soon, so I can plan and budget. informed about the progress of the work and also what services will be needed soon, so I can plan and budget. More

Always so helpful, completed oil change and states inspection, thank you. See you next time, tk inspection, thank you. See you next time, tk More

Fast and professional service. Took me right in upon arrival and gave me a warm welcome Took me right in upon arrival and gave me a warm welcome More

My visit in the service department in Winchester Va, always great. my service Advisors, mr Bob and another guy waited on me there was excellent services always. Very efficient and concern about their c always great. my service Advisors, mr Bob and another guy waited on me there was excellent services always. Very efficient and concern about their customers. I would always be thankful for their excellent service and helping me keep my vehicle in great shape. I would rate these two guys a ten plus an outstanding. I never like going to Marlowe height service department in Maryland. . So glad I found Nissan dealer services department in Winchester Va they care about their customers. Thank God for two gentlemen’s that waited on me. I always pray I don’t have go to dealer on branch Ave in Maryland anymore for service they are the pits. Thanks for great services in Winchester. More

This place has the absolute worst customer service I have experienced in years. I have been experiencing an ongoing issue with my brakes and this dealership has been unwilling/unable to resolve my problem. A experienced in years. I have been experiencing an ongoing issue with my brakes and this dealership has been unwilling/unable to resolve my problem. Almost zero communication. The experience and service was so bad I complained to the General Manager and Service Director with zero response. Absolutely atrocious customer service to say the least. In addition to this, the service employee we dealt with was rude, condescending and unprofessional. I waited for 5 hours seeing him walk by multiple times while in the waiting room. I finally went to his desk only to be told they had not worked on my vehicle at all because they were waiting on a call from Nissan to see if they would warranty my brakes. I am in the process of trying to escalate my issue and complaint up the chain of management and will be contacting Nissan customer relations if I continue to be ignored by this organization. As a lifetime Nissan customer, I am at a total loss. I have never seen customer service this bad. More