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Tri State Nissan - Service Center

Winchester, VA

4.7
309 Reviews

309 Reviews of Tri State Nissan - Service Center

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August 22, 2023

Todd is professional and always super helpful no matter what problem I’m dealing with when I pull up. Always keeps me informed of what’s going on. More

by KDENISE04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2023 -

Tri State Nissan responded

Thank you so much for this amazing review Kdenise! It's like music to our ears knowing that we're keeping you in the loop and making your experience a smooth one every time you visit. We've got your back and we're here to make sure you're always in the know. 🎉 Thanks a million for taking the time to share your positive thoughts. If you ever need anything or just want to chat about what's happening, don't hesitate to drop by. Cheers to staying informed and having a blast along the way! 🚀📊

August 17, 2023

Martin Arellano is an excellent service writer. When scheduling a service, appointment, I always go to Martin. He is professional and friendly; and, courteous. Other Tri-State personal are consiste More

by TMINJESU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2023 -

Tri State Nissan responded

Thank you for your fantastic 5-star review Tminjesu! We're thrilled to hear that Martin Arellano has consistently provided you with excellent service as a service writer. Your loyalty means a lot to us, and we're proud to have Martin on our team delivering professional, friendly, and courteous assistance. We truly appreciate your kind words and look forward to serving you with the same level of excellence in the future.

August 10, 2023

good work - once again! I always appreciate the thorough work Tre-State Nissan does on my Frontier. More

by gwmurphy61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Tri State Nissan responded

Thank you for your awesome five-star review!! I'm grateful that you enjoy our work! We also appreciate helping and giving you joy and peace as you cruise away in your Frontier. See you again soon, and have a blessed day!

August 06, 2023

Kevin has great customer service skills and has done everything he can to help resolve my issue. I appreciate his communication and honesty, and look forward to working with him in the future. More

by AMYEBRYANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2023 -

Tri State Nissan responded

Thank you for your inspiring five-star review! Kevin is amazing, and we want all your experiences to be as wonderful as your last (and even better!!). At Tri-State Nissan, we value communication and honesty; we want to resolve your issues and give you something to smile about! Have a blessed day, and we also excitedly anticipate working with you again!

August 02, 2023

Service provider took care of the problems in my vehicle. Will use them again soon. More

by seanx450
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2023 -

Tri State Nissan responded

Thank you for your encouraging five-star review!! I'm so grateful that you found our service beyond satisfactory! We aim for that: having the best possible service in the world! We value diligence, kindness, and professionalism above all! We'll see you again soon!

August 01, 2023

Crooked, I bought a vehicle based off what salesman and service told me what was wrong with it! Big mistake and my last I’ll never deal with this company again and I’ll tell everybody I know More

by newmarketcannons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Pressler
3.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2023

Most days I do spend over $300 when I go in for oil and tire. All of the service people have been very friendly and explained in detail anything that needs to be completed. This last visit we needed to o More

by Lreeseclassic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2023 -

Tri State Nissan responded

We appreciate your loyalty and value your feedback. It's great to hear that our service team has been friendly and informative during your visits. We apologize for any inconvenience regarding the valve cap order and the lack of communication. We understand the importance of keeping you informed about the status of your vehicle's maintenance. If there's anything else we can do to improve your experience or if you have any additional concerns, please don't hesitate to reach out. Your feedback helps us enhance our services, and we appreciate your support. Thank you for choosing us for your automotive needs.

July 30, 2023

Quick work on inspection. Thanks. Wick into garage area and inspection completed quickly. Thanks for service More

by BASSPRO40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Tri State Nissan responded

Thank you for your encouraging five-star review!! I'm thrilled that you found our service to be quick and efficient! At Tri-State Nissan, we want to give you the best we have, and we'll always do so by trying to surpass your expectations. Thank you for choosing us, and have a magnificent day!

July 29, 2023

I know when I come to the service department I'll be spending some money. It's always a pleasure to deal with Martin, who keeps me informed and makes sensible recommendations. More

by CHARLES.HUNTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Tri State Nissan responded

Thank you for your encouraging five-star review!! I'm so excited that you found Martin and our service extraordinary! At Tri-State Nissan, we aim to be transparent, professional, friendly, and kind. I'm happy that we have fulfilled your expectations. If you return, we'll do our best to transcend all your anticipations! Have a blessed day!

July 25, 2023

Kevin was so helpful! Got my car in and out in record time. May I just book Kevin for future car care? Ha! More

by RBRYAN1
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Tri State Nissan responded

Thank you for your super five-star review!! I'm so thrilled that you found Kevin to be extraordinary and timely! Kevin is amazing, and he'll still be here to make your visits astonishing! So drive safely, and Kevin, I, and the rest of the Tri-State Nissan team will see you again soon!

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