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Tri State Nissan - Service Center

Winchester, VA

4.7
309 Reviews

309 Reviews of Tri State Nissan - Service Center

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September 14, 2023

Martin did an excellent job explaining exactly what needed to be done and how the process would work. Once my vehicle was dropped off everything progressed exactly how Martin said it would and I got my More

by GSF13EMAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2023 -

Tri State Nissan responded

Thank you for your fantastic feedback! We're delighted to hear that Martin provided you with such a clear and precise explanation of our process. At our service center, we believe in under-promising and over-delivering, so it's no surprise that you got your vehicle back sooner than expected. We look forward to serving you again in the future!

September 10, 2023

They are always friendly and helpful. I went in on a busy Saturday morning for an inspection and they got me right in More

by mldallam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Tri State Nissan responded

Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with us on a busy Saturday morning. Our team takes pride in being friendly and helpful, and we're delighted we could accommodate you quickly for your inspection. We appreciate your support and look forward to serving you with the same level of enthusiasm in the future. Drive safely!

September 10, 2023

Very prompt and professional. All the staff very polite and organized.. Will recommend Tri State Nissan More

by DICKIE_MOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Tri State Nissan responded

Thank you so much for your glowing 5-star review Dickie! We're thrilled to hear that you found our team prompt and professional, and we take pride in our polite and organized staff. At Tri State Nissan, we aim to provide a fun and enjoyable car-buying experience, and we're delighted that you had a positive experience with us. Your recommendation means the world to us, and we can't wait to assist you again in the future! Safe travels!

September 10, 2023

My car was due for 15k mi. service but I had had several of the services performed not too long before. Skylar noted this in writing up my service ticket and determined that t More

by DFKENT01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Tri State Nissan responded

Thank you for taking the time to share your wonderful 5-star review! Skylar truly embodies our commitment to providing honest and exceptional service. We're delighted to hear that she expertly tailored your service to fit your car's needs, making it not only more affordable but also ensuring your vehicle receives the best care possible. Skylar and our entire team look forward to welcoming you back for your next service interval with the same fun and professional touch!

September 10, 2023

I like to service my car at Tri State Nissan because it is affordable, friendly, fast, and I don't have to call weeks in advance to reserve a spot. More

by Doctorm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Tri State Nissan responded

Thank you so much for taking the time to leave us this fantastic 5-star review! We're thrilled to hear that you find our service at Tri-State Nissan both affordable and fast. Our team is dedicated to providing friendly and efficient car maintenance experiences, and we appreciate your kind words. We look forward to continuing to serve you and making your car service visits hassle-free in the future. See you at your next appointment!

September 08, 2023

My husband brought my car in for servicing. Tire rotation, oil change, state inspection and supposedly needed windshield wipers also. More

by ethki5
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2023 -

Tri State Nissan responded

Thank you so much for taking the time to leave us a fantastic 5-star review! We're delighted to hear that your husband had a smooth and efficient experience with our servicing. We take great pride in providing top-notch services like tire rotation, oil changes, state inspections, and even ensuring your safety with fresh windshield wipers. We look forward to serving you and your vehicle in the future. Safe travels!

Sep 11, 2023 -

ethki5 responded

I have had my vehicle 3 years this month and it has been a very nice vehicle so far, so good. I only have a little over 11,000 miles on it so far, it needs a good run and maybe that will happen soon. I hope the next 3 years will be as great as the last 3 that have passed, hopefully I will get a great deal on my next Nissan, looking forward to that.

September 05, 2023

Very crowed when I got there at 8 AM but everything moved quickly and efficiently. I had my car inspected. More

by junenorwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2023 -

Tri State Nissan responded

Thank you for sharing your experience with us. We appreciate your patience and are glad to hear that despite the initial crowd, your visit proceeded quickly and efficiently. Ensuring a smooth and timely inspection process is important to us.

September 01, 2023

Skylar and Nissan service department never disappoint! Skylar is amazing.and is certainly customer friendly. More

by ROBIN.NORRIS99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Tri State Nissan responded

We couldn't agree more Robin! Skylar and our Nissan service department always aim to exceed your expectations. We're thrilled to hear that Skylar's exceptional customer service left a positive impression on you. Thank you for choosing us, and we look forward to providing you with top-notch automotive service in the future. Drive safely!

August 26, 2023

Kevin Riggleman and Bob Pressler are both great to work with both help you in any way they can i was in and out in less than 2 hours. I have been going to this dealership (G&W motors / Tri State Nissan) si More

by TLOGAN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Tri State Nissan responded

Thank you for your fantastic review! We're thrilled to know that Kevin Riggleman, Bob Pressler, and our team left a lasting impression on you. We're all about speed and quality, so we're delighted that your experience was both efficient and enjoyable. With your longstanding support since 1982, we're excited to keep exceeding your expectations and being your go-to choice. Here's to many more years of exceptional service and happy driving!

August 24, 2023

What am I supposed to write here? I’d suggest TriState use a different survey company. More

by DAVIDC172
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Tri State Nissan responded

We appreciate your valuable feedback David! Your suggestion regarding the survey company is duly noted, and we're continuously striving to enhance our services. Your insights help us grow, and we hope to have the opportunity to impress you even more in the future. Thank you for choosing TriState.

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