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Tri State Nissan - Service Center

Winchester, VA

4.7
309 Reviews
Call Service Center (540) 667-6800

309 Reviews of Tri State Nissan - Service Center

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November 28, 2023

I gave all good ratings; however, I don't appreciate being required to write an essay in order to submit it. I won't rate the dealership again in the future.. More

by 2TDDAVIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Tri State Nissan responded

We truly appreciate your positive ratings, and we're sorry for any inconvenience caused by the review process. We value your feedback, and rest assured, your input is important to us. We're constantly working to improve our processes, and we appreciate you taking the time to share your experience. If you have any further comments or suggestions, feel free to reach out. Thank you for choosing us, and we look forward to serving you in the future!

Dec 15, 2023 -

Tri State Nissan responded

Hello, We are glad to hear of your satisfaction with your service visit and for your review and 5 star rating of our advisor and service department as a whole. We apologize for the lengthy requirement's to complete this review. Unfortunately, it is not designed by Nissan, however it is a little piece of what keeps this dealership thriving and assisting all our valued customers with every vehicle need. We appreciate your time in filling out this review and hope you keep spreading the word of your satisfaction in our work. We are proud to know that you are a member of our valued customer family. Thank you for your support.

November 19, 2023

I paid for a diagnostic exam of my truck. $92 at the service counter. I laughed when I read the mechanic tech's comments after I left. No fuel pressure gauge connectors available in the shop. More

by DRUNKSLAYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Stogdale
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel may have sold a truck, we will see.
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Dec 15, 2023 -

Tri State Nissan responded

Hello, We are sorry to hear that you were not satisfied with your service visit. We do try our best to ensure that every customer leaves satisfied and most importantly that their issues are resolved. I pray that we can resolve this issue for you. If there is anything we can do please let us know. We are always here to help. Thank you for being a valued customer

November 19, 2023

Appreciate the quick service and great customer service. I was advised of potential future items to check on my next visit but not needed now. More

by WINCHESVA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Tri State Nissan responded

We appreciate your kind words! Quick service and excellent customer service are priorities for us, and it's fantastic to hear that you had a positive experience. Keeping you informed about potential future items is part of our commitment to transparency and proactive care. If you ever have more questions or need assistance, don't hesitate to reach out. Looking forward to serving you again on your next visit!

Dec 15, 2023 -

Tri State Nissan responded

Hello, Thank you for your positive review and 5 star rating. We are pleased to hear that our service department continues to shine in customer service. They work hard everyday to ensure that each and every customer walks out of here happy and most importantly satisfied with their visit. Thank you for being a member of our Nissan valued customer family.

November 13, 2023

I have been coming to this Service Center since 2010. I am impressed with the employees knowledge and friendliness. I am always kept informed about anything surprising that shows up. I shall continue More

by KAMEELPERD1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jennifer Stead
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Nov 16, 2023 -

Tri State Nissan responded

Thank you for your loyalty since 2010! We truly appreciate your trust in our service center. It's wonderful to hear that our team's knowledge and friendliness have made a positive impression. We're committed to keeping your vehicles in top shape and providing you with the best service possible. Looking forward to many more years of serving you!

November 12, 2023

Staff is super nice. They always take good care of my vehicle. Service is quick. More

by huntreese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Tri State Nissan responded

We're delighted to hear that our staff's friendliness and efficiency have left a positive impression on you! 🌟 Your satisfaction and the well-being of your vehicle are our top priorities. We appreciate your kind words and look forward to continuing to provide you with quick and excellent service in the future!

November 11, 2023

Todd was very helpful throughout; good communications; easy access by phone; answered all my questions. More

by nellis4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 16, 2023 -

Tri State Nissan responded

Thank you so much for your kind words! 🌟 We're thrilled to hear that Todd provided helpful and effective assistance, ensuring clear communication and easy access by phone. If you have any more questions or if there's anything else we can help you with, feel free to reach out. Your satisfaction is our priority!

November 05, 2023

Great service. Bert freindly. Fast service. Was very pleased with the people you work there. More

by kerry0663
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Tri State Nissan responded

Thank you for the glowing review! We're thrilled to hear you had a great experience with our team. Bert and the rest of our crew work hard to ensure fast and friendly service. Let us know if there's anything more we can do for you. Safe travels, and we look forward to serving you again!

November 05, 2023

Very quick and efficient. They explained everything to me in detail. Very friendly. I will be back. More

by evlstu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Tri State Nissan responded

Awesome to hear, thank you! We're thrilled that you found our service quick, efficient, and friendly. If there's anything specific you loved or any way we can make your next visit even better, feel free to share. Looking forward to welcoming you back when you're ready!

November 02, 2023

We have received fast, curteous service for many years. They have very convenient service hours. More

by WILLIAM_NICOL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Tri State Nissan responded

Thank you for being so loyal over the years, and we're thrilled to know that you've consistently received fast and courteous service. Convenience is essential, and we're delighted to offer service hours that suit your needs. If there's ever anything more we can do for you, please don't hesitate to let us know. Here's to many more years of providing excellent service!

November 01, 2023

I was very pleased with my recent visit. Bob was very helpful and kept me updated as to the progress of my car. I did not have to wait long. More

by heidiwilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Tri State Nissan responded

That's fantastic to hear! We're delighted that he provided you with helpful and prompt service. Keeping our customers updated and minimizing wait times are priorities for us. If there's anything specific you loved about your recent visit or if there's anything we can improve on, feel free to share. We appreciate your feedback and look forward to serving you again!

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