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Tri State Nissan - Service Center

Winchester, VA

4.7
285 Reviews
Call Service Center (540) 667-6800

285 Reviews of Tri State Nissan - Service Center

Sort by
September 30, 2023

Kevin was very kind, courteous and professional. He answered all of my questions and left me feeling that my Car would be in Great hands! I am pleased with my Experience at Tri State Nissan! More

by mauied87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Tri State Nissan responded

We are so pleased to hear that Kevin was so helpful and courteous. It is always an awesome feeling to know and feel assured that your in good hands. We appreciate the review and 5 star rating. Thank you for being a Customer with us here at Tri-State Nissan of Winchester. We look forward to seeing you again.

Helpful
September 21, 2023

The shop manager was prompt and friendly. He answered the questions I had concerning tune ups and tires. More

by spring53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2023 -

Tri State Nissan responded

We're thrilled to hear you had a good experience with our shop manager! Prompt and friendly service is our pedal-powered promise, and we're delighted he could steer you in the right direction regarding tune-ups and tires. Thanks for rolling by and choosing us for your car needs – we're always here to help you cruise smoothly on the road!

Helpful
September 16, 2023

Todd did a great job and was a real joy to work with. Really appreciate all he did for me. More

by faithden2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Tri State Nissan responded

We're thrilled to hear that Todd made your experience a delightful one, Faith! Todd truly excels at bringing joy into his work and ensuring client satisfaction. We'll be sure to pass along your kind words, and we look forward to assisting you again in the future.

Helpful
September 16, 2023

I didn't have to wait very long and my Rouge Sport was done. Staff was very pleasant. More

by makile54
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember their name
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Sep 18, 2023 -

Tri State Nissan responded

We're thrilled to hear that your visit to our service center was as smooth as a joyride in your Rouge Sport! Our team takes pride in delivering efficient and pleasant experiences, so you can get back to enjoying the open road in no time. Your kind words keep our engines running with enthusiasm – thank you for choosing us!

Helpful
September 15, 2023

Fixed an annoying issue on the car and didn't cost us a fortune. Thanks! More

by DAVID.SCHWANTES
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Tri State Nissan responded

We're thrilled to hear that we could squash that pesky car annoyance without breaking the bank David! Our team at Tri-State Nissan takes pride in delivering top-notch service that keeps both our customers and their wallets happy. We'll always be here whenever you need us—happy driving!

Helpful
September 14, 2023

Very nice employees. Waiting room needs a few higher sitting chairs for us old people with bad knees. More

by JANEHARM
Recommend Dealer
Yes
Employees Worked With
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2023 -

Tri State Nissan responded

Thank you for your kind words about our dedicated staff, Jane! We appreciate your feedback regarding the seating in our waiting room. Rest assured, we're actively looking into enhancing our amenities, including adding higher sitting chairs to accommodate all our valued guests comfortably. We hope to welcome you back soon for an even more enjoyable experience.

Helpful
September 14, 2023

Martin did an excellent job explaining exactly what needed to be done and how the process would work. Once my vehicle was dropped off everything progressed exactly how Martin said it would and I got my More

by GSF13EMAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 15, 2023 -

Tri State Nissan responded

Thank you for your fantastic feedback! We're delighted to hear that Martin provided you with such a clear and precise explanation of our process. At our service center, we believe in under-promising and over-delivering, so it's no surprise that you got your vehicle back sooner than expected. We look forward to serving you again in the future!

Helpful
September 10, 2023

Very prompt and professional. All the staff very polite and organized.. Will recommend Tri State Nissan More

by DICKIE_MOORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Tri State Nissan responded

Thank you so much for your glowing 5-star review Dickie! We're thrilled to hear that you found our team prompt and professional, and we take pride in our polite and organized staff. At Tri State Nissan, we aim to provide a fun and enjoyable car-buying experience, and we're delighted that you had a positive experience with us. Your recommendation means the world to us, and we can't wait to assist you again in the future! Safe travels!

Helpful
September 10, 2023

My car was due for 15k mi. service but I had had several of the services performed not too long before. Skylar noted this in writing up my service ticket and determined that t More

by DFKENT01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Tri State Nissan responded

Thank you for taking the time to share your wonderful 5-star review! Skylar truly embodies our commitment to providing honest and exceptional service. We're delighted to hear that she expertly tailored your service to fit your car's needs, making it not only more affordable but also ensuring your vehicle receives the best care possible. Skylar and our entire team look forward to welcoming you back for your next service interval with the same fun and professional touch!

Helpful
September 10, 2023

They are always friendly and helpful. I went in on a busy Saturday morning for an inspection and they got me right in More

by mldallam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Tri State Nissan responded

Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a great experience with us on a busy Saturday morning. Our team takes pride in being friendly and helpful, and we're delighted we could accommodate you quickly for your inspection. We appreciate your support and look forward to serving you with the same level of enthusiasm in the future. Drive safely!

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