Tri State Nissan - Service Center

Tri State Nissan responded

Hi Amber, thank you so much for taking the time to share your experience with us. While we’re truly sorry to hear there was some initial miscommunication between our service and rental departments, we’re grateful for your patience and understanding. We’re especially thrilled to hear that Kevin took such great care of you and kept you informed throughout the process—that kind of proactive communication is exactly what we strive for as part of our commitment to exceeding expectations. We’re always working to improve, and feedback like yours helps us grow. Thank you again for your trust and your thoughtful review—we look forward to providing an even smoother experience next time!

Tri State Nissan responded

Thank you so much for sharing your experience! We're thrilled to hear you had another positive visit with our friendly and dedicated team at Tri-State Nissan. Todd Kerns and the rest of our crew always strive to provide exceptional service and make sure your experience is a great one every time. Your loyalty and trust mean everything to us, and we're beyond grateful to have you as part of the Tri-State Nissan family. If you ever need anything or have more feedback to share, we're here for you. Thanks again, and we can't wait to see you next time!

Tri State Nissan responded

Thank you so much for sharing your experience with us! We’re thrilled to hear that Kevin kept you well-informed throughout the process, even when there were challenges along the way. Clear communication is key to delivering exceptional service, and Kevin’s dedication to keeping you updated truly embodies our commitment to exceeding expectations. We appreciate your patience and understanding throughout the repair process. Our team strives to be problem solvers and provide honest, transparent service every step of the way. It's all part of building lasting relationships with our valued customers like you! Thanks again for your kind words and for choosing us. If you ever need anything in the future, don’t hesitate to reach out—we’re here to help!

Tri State Nissan responded

Thank you so much for your thoughtful review! We're thrilled to hear that everything went smoothly during your visit. Martin is truly a star on our team, and we’re glad he kept you informed throughout the process — communication is key! We’ll also make sure to pass along your praise to the mechanic who worked on your vehicle — it's great to hear they handled the repairs so expertly. Thank you again for your kind words and trust in us — we’re looking forward to your next visit!

Tri State Nissan responded

Thank you so much, Pam, for the fantastic review! We’re thrilled to hear that your experience was so pleasant and that you found our waiting room welcoming, clean, and comfortable — that’s exactly the kind of environment we strive to provide. We're also glad to know that Skylar and the team delivered efficient service and kept your wait time to a minimum. Your kind words mean a lot to us, and we're so grateful for your support. If you ever need anything or have questions, don't hesitate to reach out. We look forward to seeing you again at Tri-State Nissan!

Tri State Nissan responded

Thank you so much for sharing your experience! We’re thrilled to hear that Julius Zakery, Todd Kerns, Martin Arellano, and Jorge Smith provided outstanding service while helping to find the issue with your collision safety system. It’s great to know that their expertise and attention to detail made a difference — that’s exactly the level of care and professionalism we aim to deliver daily. Your kind words mean a lot to our team, and we’re so grateful for your trust in us. If you ever need anything else or have questions about your vehicle, we’re always here to help. Thank you again for your support — we look forward to serving you again soon!

Tri State Nissan responded

Thank you so much for the glowing review! We're thrilled to hear that Martin took such great care of you and made sure your service was quick and efficient. Providing clear communication and top-notch service is exactly what we strive for at Tri-State Nissan, and it's great to know Martin delivered! We truly appreciate you taking the time to share your experience—it means a lot to us. If you need anything down the road, don’t hesitate to reach out. Thank you again for choosing Tri-State Nissan—we look forward to seeing you next time!