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Tri State Nissan

Winchester, VA

4.8
1,051 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,051 reviews

August 25, 2024

Great customer service. Everyone was kind. Did an excellent job did a good thorough check up of my car More

by WARRENSARGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Tri State Nissan responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had a great experience with our customer service team. It's fantastic to know that our staff was kind and that we did a thorough job checking up on your car. We truly appreciate your kind words and are grateful for your support. If you need any further assistance or have any more questions, feel free to reach out. Thanks again for choosing us, and we look forward to serving you in the future!

August 25, 2024

My only complaint, when getting an oil change I wish they would have rotated my tires automatically without me having to say please do this. Now I probably need to reschedule or have the tire shop down the r More

by jason300zxtt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
4.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Tri State Nissan responded

Thank you for your feedback. We're glad you chose Tri-State Nissan for your oil change service. We apologize for the inconvenience regarding the tire rotation. It's our goal to make each service visit as smooth and efficient as possible. We appreciate your input and will take it into consideration to improve our processes. If you need any assistance or wish to schedule a tire rotation, please don't hesitate to contact us. Thank you for your understanding, and we look forward to serving you again soon.

August 23, 2024

All the service people at Tri-State are very helpful and knowledgeable. The service was fast and completed as promised. More

by rwalty
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Tri State Nissan responded

Thank you so much for your fantastic review! We're delighted to hear that our team at Tri-State Nissan was helpful and knowledgeable, and that your service was completed as promised. Your satisfaction is our top priority, and it’s wonderful to know that we met your expectations. We appreciate your kind words and thank you again for choosing us. If you need any further assistance, please don't hesitate to reach out. We're here to help!

August 22, 2024

Todd was nice and friendly; service was faster than I expected, and everything I asked to be done was completed. More

by C. Phillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Tri State Nissan responded

Thank you, C. Phillips, for your wonderful feedback! We're thrilled to hear that Todd provided you with a friendly and efficient service experience. It’s great to know that everything you requested was completed to your satisfaction and that the service was faster than expected. We appreciate your kind words and look forward to serving you again in the future. If you have any more needs or questions, don’t hesitate to reach out. Thanks again for choosing Tri-State Nissan!

August 19, 2024

I had a very good experience with the service staff at Tri State Nissan. What I wasn't happy about was the fact that we're now being charged 3% to use a credit card. My repairs were over $1200 so it add More

by SLH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Tri State Nissan responded

Thank you for your feedback. We're delighted to hear that you had a positive experience with our service staff at Tri-State Nissan. However, we're sorry to learn about your frustration with the 3% credit card fee. We understand how unexpected fees can impact your overall experience, especially with a significant service bill. Your loyalty over the past 8 years is truly valued, and we’re genuinely sorry for any inconvenience this may have caused. We’ll be sure to pass your feedback along to our management team for review. If you have any further concerns or if there's anything else we can do to assist you, please don’t hesitate to reach out. Thank you again for bringing this to our attention, and we appreciate your continued support.

August 16, 2024

I took my car in and they had it diagnosed in a reasonable time frame. They ordered my parts and called me back to bring it in and get fixed. They fixed it and it is riding smoothly. I would recomm More

by holloman9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Tri State Nissan responded

Thank you so much for your fantastic review! We’re thrilled to hear that your car was diagnosed and repaired smoothly and efficiently. It’s great to know that Martin’s pleasant demeanor and expertise made your experience even better. We truly appreciate your recommendation and your trust in us. If you or your friends and family need any more assistance in the future, don’t hesitate to reach out. Thanks again for choosing Tri-State Nissan and for your kind words about Martin!

August 14, 2024

Great customer service. Would have liked more status updates if service wasn’t done as specified. Also a reminder on cc fees. 6k bill is $300 of charges. Not acceptable for More

by ANG.MAC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Tri State Nissan responded

Thank you for the awesome review!! I'm glad you enjoyed our customer service! But we'll try to work on better transparency. Thank you for your valuable feedback, and we will do our best to improve if you ever return!

August 14, 2024

They did a great job. They are courteous and performed the job in the time expected. More

by JSSHIFFLETT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Tri State Nissan responded

Thank you for the amazing review!! We love to be kind and hardworking! Have a fantastic day, and we'll see you soon!

August 14, 2024

I have purchased Nissans from TriState Nissan for the last twenty years. I have never had a complaint with the purchasing process. The Service Department is always quick and thorough with a very comfor More

by LEGLOGAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ethan Mason, Ben Kethley
Aug 15, 2024 -

Tri State Nissan responded

Wow, 20 years and still going strong! Thank you for the unwavering loyalty, and thank you for trusting us with yet another vehicle purchase! I'm glad everything is still as good as it was 20 years ago! Here's to another 20 years of a mutual relationship!

August 10, 2024

Tri-State Nissans Salesmen was very helpful and nice. I did get a good deal on my car. The only thing my disappointed about. My son noticed that It looks like someone opened a soda and it sprayed on th More

by BADAIR48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Tri State Nissan responded

Thank you for the awesome five-stars! Giving you the best deal is our joy! We want you to be as happy as can be. And I'm really sorry about the apparent soda spray! Come back and we'll clean it right up!

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