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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.8
1,028 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,028 reviews

October 20, 2024

On time, professional and kept me updated on progress. Even found me a coupon to use More

by SHERIANDJEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Tri State Nissan responded

Thank you for your fantastic review! We're delighted to hear that you found our service to be timely and professional at Tri-State Nissan. Keeping our customers updated on their vehicle's progress is a priority for us, and we're glad you appreciated it. We're also happy that our team was able to find a coupon to help you save! If you ever need assistance in the future, please don't hesitate to reach out. Your satisfaction is our top priority, and we look forward to serving you again!

October 14, 2024

TriState has been the sole servicer to my Murano, for over 10 years. Bob Pressler is professional, knowledgeable, and friendly. Bob has always taken care of me, shows he cares, and provides superior cu More

by BSM96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Pressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Tri State Nissan responded

Thank you so much for your continued trust and loyalty to Tri-State Nissan over the past 10 years! It truly means the world to us to know that we've been your go-to service center for your Murano. We're especially thrilled to hear that Bob Pressler has taken such good care of you throughout the years. His professionalism, knowledge, and friendly demeanor are exactly what we strive for in delivering top-tier service to all our customers, and it’s wonderful to know that he’s made such a positive impact.

October 12, 2024

It was a quick service. And the smile and handshake with the hot mean looking guy was the best ! More

by thenry372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2024 -

Tri State Nissan responded

Thank you so much for your kind words, We're delighted to hear that you had a quick service experience at Tri-State Nissan. Our team takes pride in providing efficient service, and it’s fantastic to know that the friendly smile and handshake from our team member made your visit even better! We truly appreciate your feedback, and it motivates us to continue delivering exceptional customer service.

October 09, 2024

My complaints / concerns is that I was not fully listened to on my first visit (10/1). This made it necessary for me to spend a total of approximately 10 hours there on 2 different days (within a week). More

by jacksonbettyj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Tri State Nissan responded

Thank you for sharing your concerns with us. We sincerely apologize for the frustrations and inconvenience you experienced during your recent visits. It’s clear that we fell short in a few key areas, and we deeply regret that you felt unheard during your first visit and had to return for additional service. We understand how valuable your time is, and we are sorry that the process took much longer than expected. It’s also unfortunate that the service dollars were not mentioned earlier, and that the limitation on usage was disappointing, especially given your loyalty to us over the past decade. We truly value your long-term relationship with us and want to ensure that your future visits are much smoother and more transparent. If there's anything we can do to further address these concerns or if you'd like to discuss this matter in more detail, please feel free to contact us directly. Your feedback helps us improve, and we are committed to making things right for you moving forward. Thank you again for your loyalty and for giving us the opportunity to address these concerns.

October 06, 2024

The waiting room is comfortable and I love not making an appointment because my schedule changes so often. Friendly service. More

by bfunk72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Tri State Nissan responded

Thank you so much for sharing your experience with us! We're glad to hear that you enjoyed our comfortable waiting room and appreciate the flexibility of not needing an appointment. We know schedules can change quickly, so we aim to make things as convenient as possible for you. Thanks again for your kind words and for choosing us for your service needs. We look forward to serving you again!

September 29, 2024

In the end we walked out with exactly what we wanted. A few people made this happen. Devin was extremely patient and professional with us, and I cannot say enough good things about Jeremy. You both turne More

by Vacavalierman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Siebert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 02, 2024 -

Tri State Nissan responded

Thank you so much for the wonderful review! We’re thrilled to hear that you walked out with exactly what you wanted and that our team, especially Devin and Jeremy, helped turn a frustrating situation into a positive experience. We’re lucky to have such patient and professional team members who care about our customers. We truly appreciate your kind words and for choosing Tri-State Nissan. Thanks again, and we hope to see you again in the future!

September 27, 2024

WORK WAS COMPLETED IN A TIMELY MANNER. ASSOCIATES WERE VERY HELPFUL AND NICE TO DEAL WITH. More

by RSMILLER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Tri State Nissan responded

Thank you so much for your feedback! We're thrilled to hear that the work was completed in a timely manner and that our team was helpful and pleasant to work with. We always aim to provide a smooth and friendly experience for our customers, and it's great to know we delivered that for you. Thanks again for choosing Tri-State Nissan, and we look forward to assisting you in the future!

September 23, 2024

Martin recommended additional services to be performed at this service visit and explaining the recommendations. Work was performed within scheduled time. Happy with the performance of the service team. More

by LORE21VIRGINIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 23, 2024 -

Tri State Nissan responded

Thank you so much for sharing your experience! We're absolutely thrilled that Martin went above and beyond to recommend additional services and thoroughly explain everything. It's wonderful to hear that everything was completed on time and that you're so happy with the service team's work! We truly appreciate your trust in Tri-State Nissan and can't wait to welcome you back for more exceptional service in the future!

September 14, 2024

The service was good, courteous. My only complaint during the detail the paint was nicked very badly in a spot. I called Skylar and informed her, i just havent had an opportunity t More

by JIM20283
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 16, 2024 -

Tri State Nissan responded

Thank you, Jim, for sharing your feedback with us. We're happy to hear that you received good and courteous service from our team, and we appreciate you mentioning Skylar's assistance. We're sorry to hear about the paint issue during your detailing and we appreciate your understanding as you plan to bring the vehicle back. Please don't hesitate to contact us when you're ready so we can ensure it's handled to your satisfaction. Thank you again for choosing Tri-State Nissan, and we look forward to resolving this for you!

September 04, 2024

Todd was super nice and the job was done in a good time. It was kind of costly but it had to be done. More

by RAEDUNFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 04, 2024 -

Tri State Nissan responded

Thank you so much for sharing your experience! We're delighted to hear that Todd took great care of you and that the job was completed in a timely manner. We understand that some repairs can be costly, but we're glad we could get it done efficiently for you. We appreciate your trust in us at Tri-State Nissan and look forward to helping you with any future needs. Thanks again for your kind words!

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