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Tri State Nissan

Winchester, VA

4.8
997 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 997 reviews

August 19, 2024

I had a very good experience with the service staff at Tri State Nissan. What I wasn't happy about was the fact that we're now being charged 3% to use a credit card. My repairs were over $1200 so it add More

by SLH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Tri State Nissan responded

Thank you for your feedback. We're delighted to hear that you had a positive experience with our service staff at Tri-State Nissan. However, we're sorry to learn about your frustration with the 3% credit card fee. We understand how unexpected fees can impact your overall experience, especially with a significant service bill. Your loyalty over the past 8 years is truly valued, and we’re genuinely sorry for any inconvenience this may have caused. We’ll be sure to pass your feedback along to our management team for review. If you have any further concerns or if there's anything else we can do to assist you, please don’t hesitate to reach out. Thank you again for bringing this to our attention, and we appreciate your continued support.

August 16, 2024

I took my car in and they had it diagnosed in a reasonable time frame. They ordered my parts and called me back to bring it in and get fixed. They fixed it and it is riding smoothly. I would recomm More

by holloman9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Tri State Nissan responded

Thank you so much for your fantastic review! We’re thrilled to hear that your car was diagnosed and repaired smoothly and efficiently. It’s great to know that Martin’s pleasant demeanor and expertise made your experience even better. We truly appreciate your recommendation and your trust in us. If you or your friends and family need any more assistance in the future, don’t hesitate to reach out. Thanks again for choosing Tri-State Nissan and for your kind words about Martin!

August 14, 2024

They did a great job. They are courteous and performed the job in the time expected. More

by JSSHIFFLETT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Tri State Nissan responded

Thank you for the amazing review!! We love to be kind and hardworking! Have a fantastic day, and we'll see you soon!

August 14, 2024

Great customer service. Would have liked more status updates if service wasn’t done as specified. Also a reminder on cc fees. 6k bill is $300 of charges. Not acceptable for More

by ANG.MAC1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 14, 2024 -

Tri State Nissan responded

Thank you for the awesome review!! I'm glad you enjoyed our customer service! But we'll try to work on better transparency. Thank you for your valuable feedback, and we will do our best to improve if you ever return!

August 14, 2024

I have purchased Nissans from TriState Nissan for the last twenty years. I have never had a complaint with the purchasing process. The Service Department is always quick and thorough with a very comfor More

by LEGLOGAN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ben Kethley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan Mason
Aug 15, 2024 -

Tri State Nissan responded

Wow, 20 years and still going strong! Thank you for the unwavering loyalty, and thank you for trusting us with yet another vehicle purchase! I'm glad everything is still as good as it was 20 years ago! Here's to another 20 years of a mutual relationship!

August 10, 2024

Tri-State Nissans Salesmen was very helpful and nice. I did get a good deal on my car. The only thing my disappointed about. My son noticed that It looks like someone opened a soda and it sprayed on th More

by BADAIR48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Tri State Nissan responded

Thank you for the awesome five-stars! Giving you the best deal is our joy! We want you to be as happy as can be. And I'm really sorry about the apparent soda spray! Come back and we'll clean it right up!

August 09, 2024

Tri-State Nissan and Kevin Riggleman (as well as the technician) had worked tirelessly on my vehicle with quick turning around and about 3 days late into the evening to help ensure that I was not strand More

by HWRDCRL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Tri State Nissan responded

Wow, thank you for the amazing review!! Kevin and our team want to give you the best service because we care about you. I'm so pumped you were able to leave with a working vehicle and see our employee's dedication first-hand. If your vehicles ever hiccup, you know who to call.

August 09, 2024

Awesome they worked with me and gave me the best price. I was in and out in a little over an hour More

by michael.robertson102
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Siebert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Dozier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Tri State Nissan responded

Thank you for the fantastic five-stars!! That's so cool that we could do a little In-N-Out vehicle dining at such a fast rate! We want you to be the happiest when you leave. We wish you the very best ahead!

August 07, 2024

Skylar Warner is a 5 star+ I like the way she explained everything to me. More

by MRBROWN245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Tri State Nissan responded

Thanks for the wonderful five-star review!! Tri-State Nissan is a 5 star + only store, and I'm thrilled that Skyler made everything great for you! She's a 5+ rock star, and if you ever need another checkup, you know who to call!

August 04, 2024

Had a wonderful experience. Ethan, Ben, and Julius were very helpful and nice. Thank you. More

by SLHUFFMAN15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julius Zakery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ethan, Ben
Aug 05, 2024 -

Tri State Nissan responded

Thank you for your wonderful five-stars! Ethan, Ben, and Julius are amazing people, and we're proud to have them on our team! Have a fantastic week, and if you want to experience more mind-blowing service, you know where to go. See ya!

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