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Tri State Nissan

Winchester, VA

Overview
Employees
Reviews
Vehicles
4.8
1,027 Reviews
Tri-State Nissan has been a proud member of the Marlow Automotive Group since 1983. The Marlow Automotive Group has served the Northern Shenandoah Valley for over 75 years and include Marlow Motor Company (Chrysler- Jeep- Dodge- Ram) in Front Royal, Virginia and Marlow Ford in Luray, Virginia. As a local family-owned and woman-operated business, the dealerships of the Marlow Automotive Group have strong ties to the communities in which they operate. This translates into a high level of convenience, increased accountability, and a strong commitment to our customers and community.
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1230 Millwood Pike

Winchester, VA

22602

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Showing 1,027 reviews

November 29, 2024

Everyone involved in the car buying process was professional and they took their time explaining everything. More

by cheshirerobert83
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Kethley
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Dec 03, 2024 -

Tri State Nissan responded

Thank you for sharing your experience! We're so glad to hear that our team made the car-buying process smooth and professional for you. Taking the time to explain everything is part of our commitment to ensuring you feel confident and informed every step of the way. We hope you love your new vehicle and look forward to seeing you again in the future! Safe travels!

November 23, 2024

Upon arrival the attendant was polite and listened to me about my auto needs. He gave me an estimate cost and potential time for the service. When he made an error, it was immediately corrected. More

by john.hill0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Tri State Nissan responded

Thank you for sharing your experience with us! We're so glad to hear that our team provided attentive and polite service, taking the time to understand your auto needs and offering clear estimates. Mistakes can happen, but it's great to know that our team acted quickly to make things right. Your satisfaction and trust mean a lot to us, and we hope to see you again for your future service needs!

November 21, 2024

Yeah, let’s recognized Salesman James Davis, who did an outstanding job with my car purchase experience. James is truly an asset to this dealership for if it had not been for his professional ship, honest More

by Rambonez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The receptionist
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Nov 25, 2024 -

Tri State Nissan responded

Wow, what an incredible review! Thank you for sharing your outstanding experience with James Davis. We couldn’t agree more—James truly is an asset to Tri-State Nissan! His professionalism, honesty, and expertise are exactly what we strive for in providing an exceptional car-buying experience. Knowing that his dedication made such a difference in your decision to purchase with us speaks volumes about his commitment to our customers. Your kind words about recognizing James for his efforts mean so much, and we’re fortunate to have him on our team. Thank you for recommending Tri-State Nissan and for highlighting the exceptional service James provides!

November 19, 2024

Employees were very knowledgeable and professional. I would use these employees again. Thank you very much. More

by ARTHURDLARSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Riggleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Tri State Nissan responded

Thank you for your kind words! We're thrilled to hear that our team’s knowledge and professionalism made such a positive impression. We'll be sure to share your appreciation with them! We're grateful for the opportunity to assist you and look forward to serving you again in the future. Thank you for choosing us!

November 19, 2024

The service department was able to find the problem with my car quickly and had me on my way in a few hours. More

by AMYEBRYANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2024 -

Tri State Nissan responded

Thank you, Amy, for sharing your experience! We're so glad our service department could quickly diagnose the issue with your car and get you back on the road in just a few hours. Your satisfaction is our top priority, and we're thrilled we could deliver! If you need anything in the future, don't hesitate to reach out. Safe travels!

November 15, 2024

Everyone is very professional and concerned about the customer and keeping costs down. I’ll go back. More

by rwaconsult
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Mankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 18, 2024 -

Tri State Nissan responded

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team. Providing excellent service while being mindful of costs is important to us, and we're happy to know you felt that. We look forward to seeing you again for all your future service needs. Thanks for choosing Tri-State Nissan!

November 07, 2024

Very informative and got the parts the tires that I wanted. Did not try to sell anything additional. Gave me the information on any upcoming services but no pressure. More

by colemans
Recommend Dealer
Yes
Employees Worked With
Martin Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Tri State Nissan responded

Thank you so much for sharing your experience with us! We're thrilled to hear that our service team at Tri-State Nissan provided you with the tires and parts you needed without any pressure to purchase additional items. It’s great to know that Martin Arellano and Josh Stogdale kept you informed about future services while respecting your preferences. We truly value your feedback and are glad that you found the experience informative and straightforward. Thank you once again for choosing Tri-State Nissan in Winchester, VA. We look forward to assisting you with any of your automotive needs in the future!

November 07, 2024

Attentive, friendly, and competent staff, quick service, thorough explanation of service, really great waiting area! More

by darinjbyrne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Kerns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Tri State Nissan responded

Thank you so much, Darin, for taking the time to share your experience with us at Tri-State Nissan in Winchester! We’re thrilled to hear that you enjoyed attentive, friendly, and competent service from our team. Todd Kerns and Josh Stogdale are valued members of our staff, and it's fantastic to know they made a positive impact on your visit. We’re glad our quick service, transparent pricing, and thorough explanations met your expectations. We also appreciate your comments on our waiting area – we want every part of your experience to be comfortable and enjoyable! Thank you again for your high recommendation and for choosing Tri-State Nissan for your service needs. We look forward to assisting you again in the future! Safe travels!

October 20, 2024

Great as usual I especially like the video of the malfunctioning part you provided in the text More

by LEWIS22602
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Warner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 22, 2024 -

Tri State Nissan responded

Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience at Tri-State Nissan, as always. We're glad you appreciated the video of the malfunctioning part; we believe it's an essential tool for transparency and understanding the service being performed. Your satisfaction means a lot to us, and we look forward to continuing to provide you with excellent service in the future. If you have any more questions or need assistance, don't hesitate to reach out!

October 20, 2024

On time, professional and kept me updated on progress. Even found me a coupon to use More

by SHERIANDJEFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Stogdale
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Tri State Nissan responded

Thank you for your fantastic review! We're delighted to hear that you found our service to be timely and professional at Tri-State Nissan. Keeping our customers updated on their vehicle's progress is a priority for us, and we're glad you appreciated it. We're also happy that our team was able to find a coupon to help you save! If you ever need assistance in the future, please don't hesitate to reach out. Your satisfaction is our top priority, and we look forward to serving you again!

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